成果範例
標準版方案範例
Technical specification: booking website for a yoga studio
1. Project goals
- Let clients see the timetable and book a class in under one minute, from a phone.
- Sell class passes and memberships online.
- Cut the time staff spend on bookings from about 10 hours a week to under 2.
Success measures (3 months after launch): 70% of bookings made online; no-shows below 10%.
2. Users
| Role | What they need |
|---|---|
| Visitor | See classes, prices and teachers; buy a first-class trial |
| Client | Book and cancel classes, see remaining passes, join a waitlist |
| Teacher | See their own classes and the list of booked clients |
| Admin | Manage timetable, prices, passes, teachers and refunds |
3. Pages and screens
- Home: next classes today, trial offer, studio address.
- Timetable: week view, filters by class type, level, teacher and room.
- Class page: description, teacher, length, places left, Book button.
- Prices: single class, 5- and 10-class passes, monthly membership.
- Teachers: list and individual profiles.
- Account: upcoming bookings, history, passes, payment methods.
- Admin panel: timetable editor, client list, sales report.
4. Key features
4.1 Booking
- A client can book if they have a valid pass or pay for a single class.
- Class capacity is set per room (Room A: 18, Room B: 10).
- When a class is full, the client can join a waitlist; if a place opens, the first person in line gets it and receives an email and text message.
4.2 Cancellation
- Free cancellation up to 12 hours before class; the pass credit returns.
- Later cancellation or a no-show uses up the credit.
4.3 Payments
- Card payments through a payment provider chosen by the studio.
- Passes expire: 5-class after 2 months, 10-class after 3 months.
4.4 Notifications
- Booking confirmation, reminder 3 hours before class, waitlist updates.
5. Non-functional requirements
- Mobile-first; pages load in under 2 seconds on 4G.
- Works in the two latest versions of major browsers.
- Personal data stored in line with local data protection law.
6. Open questions
| # | Question | Who decides |
|---|---|---|
| 1 | Do teachers mark attendance in the app, or does the front desk? | Studio owner |
| 2 | Is a 2-week trial pass needed in addition to a single trial class? | Studio owner |
| 3 | Should the timetable be embedded on the current website or replace it? | Owner + developer |
| 4 | Which payment provider and text-message service are preferred? | Owner |
Client: Lotus Lane Yoga, a studio with 2 rooms, 9 teachers and about 60 classes a week. Today bookings go through direct messages and a paper sign-up sheet. Standard package: specification up to 10 pages. Excerpt below.
客戶與所有細節皆為虛構。
關於此服務
線上學校平台必須同時服務截然不同的人：看課程並繳交作業的學生、批改作業的老師或輔導員，以及販售課程並追蹤付款的管理人員。我們撰寫的規格書涵蓋這三方：課程結構、課程單元類型、作業批改、測驗與證書、依方案與日期的存取權、付款與分期、通知與報表。可用來向開發者說明需求，或檢查 Teachable、Thinkific 或 GetCourse 這類現成平台是否適合。
包含內容
- 您會收到什麼一份平台規格書，包含目標、角色、課程與單元結構、作業與測驗流程、存取與付款規則、通知、報表與待釐清問題，格式化文字；任何時間或費用數字僅為粗略參考，並非報價。
- 角色學生、老師或輔導員、管理人員、管理員
- 課程結構模組、單元、定時釋出時程、期限
- 作業與測驗繳交、批改、成績、證書
- 存取與付款方案、分期、退款、存取結束
- 報表進度、完課與銷售
服務流程
- 1需求說明您描述課程、團隊與方案
- 2規劃我們整理每個角色與流程
- 3規格書您會收到給開發者的規格書
需要您提供的資料
您的課程與形式、學生如何學習並獲得回饋、方案與付款選項、學校團隊中有哪些人、您目前使用的平台（若有）及其不適合之處。
我們會詢問您：
- 您教授什麼，採用哪些形式？
- 學生如何獲得作業回饋？
- 您提供哪些方案和付款選項？
- 您要從其他平台遷移過來嗎？
比較方案
付款保障
下單時付款，但只有在驗收成果後，款項才會撥付。
- 固定價格付款後，方案價格不會變動。
- 款項先行保留付款時，金額只會先保留，在您驗收後才會撥付給服務。
- 交付前檢查每份成果在交到您手上之前都會經過品質檢查，您也可以在驗收前於訂單頁面查看成果。
- 免費修改在需求說明範圍內，可依方案允許的次數提出修改。
- 3 天後自動驗收若您在交付後 3 天內未驗收也未提出修改，成果將自動驗收。若您在交付後於訂單聊天室留言，訂單會暫停自動驗收；我們回覆後，可能會重新起算 3 天，並會在聊天室中告知。
- 重新製作或全額退款若成果不符合您的需求說明且修改後仍未改善，或製作時間超過交付期限的兩倍，請在訂單聊天室留言：我們將重新製作，或全額退還款項。
常見問題
使用現成平台比較便宜嗎？
剛起步時通常是。規格書讓您檢查哪個平台涵蓋您的規則，以及客製開發真正值得投入的地方。
你們有涵蓋把學生從舊平台遷移過來嗎？
有：必須搬移哪些資料、如何保留存取權、如何通知學生，會獨立列為一個遷移章節。
你們也能撰寫課程內容嗎？
這裡不包含。課程大綱與單元內容是我們服務目錄中的另一項服務。
沒有找到您要的答案？