成果範例
標準版方案範例
Technical specification: booking website for a yoga studio
1. Project goals
- Let clients see the timetable and book a class in under one minute, from a phone.
- Sell class passes and memberships online.
- Cut the time staff spend on bookings from about 10 hours a week to under 2.
Success measures (3 months after launch): 70% of bookings made online; no-shows below 10%.
2. Users
| Role | What they need |
|---|---|
| Visitor | See classes, prices and teachers; buy a first-class trial |
| Client | Book and cancel classes, see remaining passes, join a waitlist |
| Teacher | See their own classes and the list of booked clients |
| Admin | Manage timetable, prices, passes, teachers and refunds |
3. Pages and screens
- Home: next classes today, trial offer, studio address.
- Timetable: week view, filters by class type, level, teacher and room.
- Class page: description, teacher, length, places left, Book button.
- Prices: single class, 5- and 10-class passes, monthly membership.
- Teachers: list and individual profiles.
- Account: upcoming bookings, history, passes, payment methods.
- Admin panel: timetable editor, client list, sales report.
4. Key features
4.1 Booking
- A client can book if they have a valid pass or pay for a single class.
- Class capacity is set per room (Room A: 18, Room B: 10).
- When a class is full, the client can join a waitlist; if a place opens, the first person in line gets it and receives an email and text message.
4.2 Cancellation
- Free cancellation up to 12 hours before class; the pass credit returns.
- Later cancellation or a no-show uses up the credit.
4.3 Payments
- Card payments through a payment provider chosen by the studio.
- Passes expire: 5-class after 2 months, 10-class after 3 months.
4.4 Notifications
- Booking confirmation, reminder 3 hours before class, waitlist updates.
5. Non-functional requirements
- Mobile-first; pages load in under 2 seconds on 4G.
- Works in the two latest versions of major browsers.
- Personal data stored in line with local data protection law.
6. Open questions
| # | Question | Who decides |
|---|---|---|
| 1 | Do teachers mark attendance in the app, or does the front desk? | Studio owner |
| 2 | Is a 2-week trial pass needed in addition to a single trial class? | Studio owner |
| 3 | Should the timetable be embedded on the current website or replace it? | Owner + developer |
| 4 | Which payment provider and text-message service are preferred? | Owner |
Client: Lotus Lane Yoga, a studio with 2 rooms, 9 teachers and about 60 classes a week. Today bookings go through direct messages and a paper sign-up sheet. Standard package: specification up to 10 pages. Excerpt below.
客戶與所有細節皆為虛構。
關於此服務
我們為 Telegram、WhatsApp 或您網站上的聊天助理撰寫規格說明：它回答什麼、顯示哪些按鈕與選單、如何收集訂單或預約，以及何時把對話轉給經理。每個對話流程都逐步說明並附範例回覆，讓開發人員或無程式碼建站工具不必猜測就能設定。WhatsApp 範本與 Telegram 指令等通訊軟體的限制也會註明。
包含內容
- 您會收到的內容聊天助理規格，含目標、逐步的對話流程、按鈕與選單、要收集的資料、轉接規則與整合。內容以格式化文字呈現，可貼入文件或寄給開發人員；任何時間或費用數字都只是粗略參考，並非報價。
- 對話流程從問候到結果的每一條路徑
- 按鈕與選單使用者在每一步點選的項目
- 轉接真人對話何時以及如何轉到您的團隊
- 範例回覆標準版起提供：關鍵訊息的措辭
服務流程
- 1需求說明由您說明管道與任務
- 2流程我們規劃每條對話路徑
- 3規格我們撰寫規格說明
需要您提供的資料
通訊軟體或網站、客戶通常詢問的內容、助理應該做什麼（回答、預約、銷售）、資料應該去哪裡，以及您喜歡的範例。
我們會詢問您：
- 助理將在哪裡運作？
- 它應該為客戶做什麼？
- 收集到的資料應該去哪裡？
- 何時應由真人接手？
比較方案
付款保障
下單時付款，但只有在驗收成果後，款項才會撥付。
- 固定價格付款後，方案價格不會變動。
- 款項先行保留付款時，金額只會先保留，在您驗收後才會撥付給服務。
- 交付前檢查每份成果在交到您手上之前都會經過品質檢查，您也可以在驗收前於訂單頁面查看成果。
- 免費修改在需求說明範圍內，可依方案允許的次數提出修改。
- 3 天後自動驗收若您在交付後 3 天內未驗收也未提出修改，成果將自動驗收。若您在交付後於訂單聊天室留言，訂單會暫停自動驗收；我們回覆後，可能會重新起算 3 天，並會在聊天室中告知。
- 重新製作或全額退款若成果不符合您的需求說明且修改後仍未改善，或製作時間超過交付期限的兩倍，請在訂單聊天室留言：我們將重新製作，或全額退還款項。
常見問題
你們會建置並上線這個助理嗎？
不會。您會收到規格說明，由開發人員或建站服務來設定。
適合 ManyChat 這類建站工具嗎？
適合。附按鈕與條件的流程可直接轉換成建站工具的區塊。
包含 WhatsApp 的規則嗎？
我們會註明已知的限制，例如訊息範本與 24 小時窗口。上線前請查閱 Meta 目前的條款。
沒有找到您要的答案？