成果範例
標準版方案範例
Technical specification: booking website for a yoga studio
1. Project goals
- Let clients see the timetable and book a class in under one minute, from a phone.
- Sell class passes and memberships online.
- Cut the time staff spend on bookings from about 10 hours a week to under 2.
Success measures (3 months after launch): 70% of bookings made online; no-shows below 10%.
2. Users
| Role | What they need |
|---|---|
| Visitor | See classes, prices and teachers; buy a first-class trial |
| Client | Book and cancel classes, see remaining passes, join a waitlist |
| Teacher | See their own classes and the list of booked clients |
| Admin | Manage timetable, prices, passes, teachers and refunds |
3. Pages and screens
- Home: next classes today, trial offer, studio address.
- Timetable: week view, filters by class type, level, teacher and room.
- Class page: description, teacher, length, places left, Book button.
- Prices: single class, 5- and 10-class passes, monthly membership.
- Teachers: list and individual profiles.
- Account: upcoming bookings, history, passes, payment methods.
- Admin panel: timetable editor, client list, sales report.
4. Key features
4.1 Booking
- A client can book if they have a valid pass or pay for a single class.
- Class capacity is set per room (Room A: 18, Room B: 10).
- When a class is full, the client can join a waitlist; if a place opens, the first person in line gets it and receives an email and text message.
4.2 Cancellation
- Free cancellation up to 12 hours before class; the pass credit returns.
- Later cancellation or a no-show uses up the credit.
4.3 Payments
- Card payments through a payment provider chosen by the studio.
- Passes expire: 5-class after 2 months, 10-class after 3 months.
4.4 Notifications
- Booking confirmation, reminder 3 hours before class, waitlist updates.
5. Non-functional requirements
- Mobile-first; pages load in under 2 seconds on 4G.
- Works in the two latest versions of major browsers.
- Personal data stored in line with local data protection law.
6. Open questions
| # | Question | Who decides |
|---|---|---|
| 1 | Do teachers mark attendance in the app, or does the front desk? | Studio owner |
| 2 | Is a 2-week trial pass needed in addition to a single trial class? | Studio owner |
| 3 | Should the timetable be embedded on the current website or replace it? | Owner + developer |
| 4 | Which payment provider and text-message service are preferred? | Owner |
Client: Lotus Lane Yoga, a studio with 2 rooms, 9 teachers and about 60 classes a week. Today bookings go through direct messages and a paper sign-up sheet. Standard package: specification up to 10 pages. Excerpt below.
客戶與所有細節皆為虛構。
關於此服務
許多專案其實已經有規格，只是散落各處：與創辦人的聊天、三串電子郵件、會議紀錄，以及去年的草稿，彼此還互相矛盾。您把這些資料貼進需求說明，我們會整理成一份結構化的規格書，保留所有已做出的決定，標出矛盾之處，並註明尚未決定的部分。您的團隊會得到單一可信的依據，而不是一堆訊息。
包含內容
- 您會收到什麼一份由您的資料整理而成的結構化規格書，包含目標、使用者、功能、決定及其出處、待解決的矛盾清單與待釐清問題，格式化文字；任何時間或費用數字僅為粗略參考，並非報價。
- 單一結構目標、使用者、功能與限制，依序排列
- 保留決定附註各項決定的出處
- 矛盾之處各資料來源意見不一的地方
- 缺口尚未有人決定的事項
- 清晰措辭把聊天中的簡寫轉成清楚的需求
服務流程
- 1需求說明您貼上筆記、郵件與草稿
- 2整理我們分組、去除重複並檢查衝突
- 3規格書您會收到一份文件與一份衝突清單
需要您提供的資料
您的筆記、郵件、聊天節錄與草稿，以文字貼進需求說明，有日期的話請附上，並說明來源衝突時以哪個為準。
我們會詢問您：
- 這個專案用一兩句話說明是什麼？
- 哪個來源最新或最具權威性？
- 誰會使用完成的規格書？
- 資料中有任何機密內容最好排除嗎？
比較方案
付款保障
下單時付款，但只有在驗收成果後，款項才會撥付。
- 固定價格付款後，方案價格不會變動。
- 款項先行保留付款時，金額只會先保留，在您驗收後才會撥付給服務。
- 交付前檢查每份成果在交到您手上之前都會經過品質檢查，您也可以在驗收前於訂單頁面查看成果。
- 免費修改在需求說明範圍內，可依方案允許的次數提出修改。
- 3 天後自動驗收若您在交付後 3 天內未驗收也未提出修改，成果將自動驗收。若您在交付後於訂單聊天室留言，訂單會暫停自動驗收；我們回覆後，可能會重新起算 3 天，並會在聊天室中告知。
- 重新製作或全額退款若成果不符合您的需求說明且修改後仍未改善，或製作時間超過交付期限的兩倍，請在訂單聊天室留言：我們將重新製作，或全額退還款項。
常見問題
我可以附上檔案，而不是貼上嗎？
這張訂單只接受文字。請將郵件、筆記與草稿的相關部分複製到需求說明；重要圖表的截圖可以用連結提供。
來源衝突時，由你們決定哪個版本正確嗎？
不會。我們依您給的規則處理，並列出每一處衝突，最後的決定仍由您的團隊做出。
我可以貼上多少文字？
基本版最多約 3,000 字，標準版 10,000 字，進階版 25,000 字。
沒有找到您要的答案？