成果範例
標準版方案範例
Technical specification: booking website for a yoga studio
1. Project goals
- Let clients see the timetable and book a class in under one minute, from a phone.
- Sell class passes and memberships online.
- Cut the time staff spend on bookings from about 10 hours a week to under 2.
Success measures (3 months after launch): 70% of bookings made online; no-shows below 10%.
2. Users
| Role | What they need |
|---|---|
| Visitor | See classes, prices and teachers; buy a first-class trial |
| Client | Book and cancel classes, see remaining passes, join a waitlist |
| Teacher | See their own classes and the list of booked clients |
| Admin | Manage timetable, prices, passes, teachers and refunds |
3. Pages and screens
- Home: next classes today, trial offer, studio address.
- Timetable: week view, filters by class type, level, teacher and room.
- Class page: description, teacher, length, places left, Book button.
- Prices: single class, 5- and 10-class passes, monthly membership.
- Teachers: list and individual profiles.
- Account: upcoming bookings, history, passes, payment methods.
- Admin panel: timetable editor, client list, sales report.
4. Key features
4.1 Booking
- A client can book if they have a valid pass or pay for a single class.
- Class capacity is set per room (Room A: 18, Room B: 10).
- When a class is full, the client can join a waitlist; if a place opens, the first person in line gets it and receives an email and text message.
4.2 Cancellation
- Free cancellation up to 12 hours before class; the pass credit returns.
- Later cancellation or a no-show uses up the credit.
4.3 Payments
- Card payments through a payment provider chosen by the studio.
- Passes expire: 5-class after 2 months, 10-class after 3 months.
4.4 Notifications
- Booking confirmation, reminder 3 hours before class, waitlist updates.
5. Non-functional requirements
- Mobile-first; pages load in under 2 seconds on 4G.
- Works in the two latest versions of major browsers.
- Personal data stored in line with local data protection law.
6. Open questions
| # | Question | Who decides |
|---|---|---|
| 1 | Do teachers mark attendance in the app, or does the front desk? | Studio owner |
| 2 | Is a 2-week trial pass needed in addition to a single trial class? | Studio owner |
| 3 | Should the timetable be embedded on the current website or replace it? | Owner + developer |
| 4 | Which payment provider and text-message service are preferred? | Owner |
Client: Lotus Lane Yoga, a studio with 2 rooms, 9 teachers and about 60 classes a week. Today bookings go through direct messages and a paper sign-up sheet. Standard package: specification up to 10 pages. Excerpt below.
客戶與所有細節皆為虛構。
關於此服務
我們撰寫可寄給多家代理商的需求建議書，讓它們的回覆能並排比較。內容包括您的公司介紹、專案及其目標、範圍、預算區間與時程、每家代理商都必須回答的問題，以及您如何選擇。適用於行銷、網站、設計、影片與開發類代理商。
包含內容
- 您會收到的內容需求建議書，含公司背景、專案目標、範圍、預算區間、時程、提交規則、給代理商的問題，標準版起另附評估標準。內容以格式化文字呈現，可貼入文件或寄給開發人員；任何時間或費用數字都只是粗略參考，並非報價。
- 專案與目標對您而言成功是什麼樣子
- 範圍與交付內容包含什麼與不包含什麼
- 給代理商的問題同樣的問題才能公平比較
- 評估標準標準版起提供：提案如何評分
- 提交規則期限、格式與聯絡人
服務流程
- 1需求說明由您說明專案與預算
- 2結構我們定義範圍、問題與標準
- 3需求建議書我們撰寫需求建議書
需要您提供的資料
您需要代理商做什麼、您的目標與期限、預算區間、誰做決定，以及您會聯絡多少家代理商。
我們會詢問您：
- 您需要哪一類代理商？
- 目標與期限是什麼？
- 您的預算區間是多少？
- 選擇時最重要的是什麼？
比較方案
付款保障
下單時付款，但只有在驗收成果後，款項才會撥付。
- 固定價格付款後，方案價格不會變動。
- 款項先行保留付款時，金額只會先保留，在您驗收後才會撥付給服務。
- 交付前檢查每份成果在交到您手上之前都會經過品質檢查，您也可以在驗收前於訂單頁面查看成果。
- 免費修改在需求說明範圍內，可依方案允許的次數提出修改。
- 3 天後自動驗收若您在交付後 3 天內未驗收也未提出修改，成果將自動驗收。若您在交付後於訂單聊天室留言，訂單會暫停自動驗收；我們回覆後，可能會重新起算 3 天，並會在聊天室中告知。
- 重新製作或全額退款若成果不符合您的需求說明且修改後仍未改善，或製作時間超過交付期限的兩倍，請在訂單聊天室留言：我們將重新製作，或全額退還款項。
常見問題
需求建議書中應該公開預算嗎？
給個區間通常能得到更實際的提案。我們的措辭會避免代理商直接以上限報價。
這是正式的招標文件嗎？
不是。公共或受監管的招標，請遵循您的採購規定並請人審核。
你們之後可以協助比較提案嗎？
那是另外的訂單。需求建議書中的評估標準會讓比較容易得多。
沒有找到您要的答案？