成果範例
標準版方案範例
Technical specification: booking website for a yoga studio
1. Project goals
- Let clients see the timetable and book a class in under one minute, from a phone.
- Sell class passes and memberships online.
- Cut the time staff spend on bookings from about 10 hours a week to under 2.
Success measures (3 months after launch): 70% of bookings made online; no-shows below 10%.
2. Users
| Role | What they need |
|---|---|
| Visitor | See classes, prices and teachers; buy a first-class trial |
| Client | Book and cancel classes, see remaining passes, join a waitlist |
| Teacher | See their own classes and the list of booked clients |
| Admin | Manage timetable, prices, passes, teachers and refunds |
3. Pages and screens
- Home: next classes today, trial offer, studio address.
- Timetable: week view, filters by class type, level, teacher and room.
- Class page: description, teacher, length, places left, Book button.
- Prices: single class, 5- and 10-class passes, monthly membership.
- Teachers: list and individual profiles.
- Account: upcoming bookings, history, passes, payment methods.
- Admin panel: timetable editor, client list, sales report.
4. Key features
4.1 Booking
- A client can book if they have a valid pass or pay for a single class.
- Class capacity is set per room (Room A: 18, Room B: 10).
- When a class is full, the client can join a waitlist; if a place opens, the first person in line gets it and receives an email and text message.
4.2 Cancellation
- Free cancellation up to 12 hours before class; the pass credit returns.
- Later cancellation or a no-show uses up the credit.
4.3 Payments
- Card payments through a payment provider chosen by the studio.
- Passes expire: 5-class after 2 months, 10-class after 3 months.
4.4 Notifications
- Booking confirmation, reminder 3 hours before class, waitlist updates.
5. Non-functional requirements
- Mobile-first; pages load in under 2 seconds on 4G.
- Works in the two latest versions of major browsers.
- Personal data stored in line with local data protection law.
6. Open questions
| # | Question | Who decides |
|---|---|---|
| 1 | Do teachers mark attendance in the app, or does the front desk? | Studio owner |
| 2 | Is a 2-week trial pass needed in addition to a single trial class? | Studio owner |
| 3 | Should the timetable be embedded on the current website or replace it? | Owner + developer |
| 4 | Which payment provider and text-message service are preferred? | Owner |
Client: Lotus Lane Yoga, a studio with 2 rooms, 9 teachers and about 60 classes a week. Today bookings go through direct messages and a paper sign-up sheet. Standard package: specification up to 10 pages. Excerpt below.
客戶與所有細節皆為虛構。
關於此服務
倉儲軟體失敗，往往是因為它圍繞畫面而建，而不是圍繞實際的貨物流動：收貨、上架、揀貨、包裝、退貨、盤點與庫位間的移動。我們依您的業務該有的運作方式描述每一個流程，涵蓋條碼掃描、單位與批號、補貨規則、角色與主管需要的報表，並列出必須串接的系統。您可以把文件交給開發者，或用它來比較現成的系統。
包含內容
- 您會收到什麼需求文件，逐步說明您的倉儲流程、每個品項與庫位要追蹤的資料、掃描與標籤需求、角色、報表、系統整合與待釐清問題，格式化文字；任何時間或費用數字僅為粗略參考，並非報價。
- 流程圖從收貨到出貨，逐步說明
- 品項資料單位、批號、有效期限、序號
- 掃描與標籤掃描什麼、在哪裡列印
- 報表庫存量、異動、差異
- 系統整合商店、電商平台、會計、物流商
服務流程
- 1需求說明您描述倉庫如何運作
- 2流程對應我們寫出每個流程與規則
- 3需求您會收到給開發者或供應商的文件
需要您提供的資料
您的倉庫目前如何運作、品項與庫位的數量、訂單的來源、目前使用的工具、想解決的問題，以及要串接的系統，例如商店或會計。
我們會詢問您：
- 您儲存什麼，有多少品項與庫位？
- 訂單從哪裡來？
- 您追蹤批號、有效期限或序號嗎？
- 我們該客製開發，還是比較現成的系統？
比較方案
付款保障
下單時付款，但只有在驗收成果後，款項才會撥付。
- 固定價格付款後，方案價格不會變動。
- 款項先行保留付款時，金額只會先保留，在您驗收後才會撥付給服務。
- 交付前檢查每份成果在交到您手上之前都會經過品質檢查，您也可以在驗收前於訂單頁面查看成果。
- 免費修改在需求說明範圍內，可依方案允許的次數提出修改。
- 3 天後自動驗收若您在交付後 3 天內未驗收也未提出修改，成果將自動驗收。若您在交付後於訂單聊天室留言，訂單會暫停自動驗收；我們回覆後，可能會重新起算 3 天，並會在聊天室中告知。
- 重新製作或全額退款若成果不符合您的需求說明且修改後仍未改善，或製作時間超過交付期限的兩倍，請在訂單聊天室留言：我們將重新製作，或全額退還款項。
常見問題
這能幫我選擇現成的系統嗎？
可以。把需求寄給供應商，請他們標出涵蓋了哪些項目，這會讓示範更有用。
你們有涵蓋多個倉庫嗎？
有。據點之間的調撥與各庫位的庫存可視性會作為獨立流程描述。
你們會規劃倉庫的空間配置嗎？
不會。我們描述的是系統中庫位如何命名與使用，而非實體的空間配置。
沒有找到您要的答案？