Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Data analysis: 9 months of bookings at a family-run guesthouse
Key numbers
| Metric | Value |
|---|---|
| Bookings (excl. cancelled) | 251 |
| Room nights sold | 689 |
| Revenue | $78,540 |
| Average rate per night | $114 |
| Cancellation rate | 11.6% (33 of 284) |
| Average stay | 2.7 nights |
Summary by channel
| Channel | Bookings | Share of revenue | Avg. rate | Commission | Net per night |
|---|---|---|---|---|---|
| Booking platforms | 142 | 54% | $109 | 15% | $93 |
| Direct (phone, email, website) | 87 | 38% | $126 | 0% | $126 |
| Local travel agent | 22 | 8% | $102 | 10% | $92 |
Direct guests pay more, stay longer (3.4 nights vs 2.3) and bring $33 more per night after commission than platform guests.
Trends and outliers
- July and August made 41% of revenue; occupancy reached 93%.
- March and April were weakest (occupancy 38%), but weekend nights still sold at 79%: the gap is midweek.
- Cancellations were 19% for platform bookings with free cancellation and 4% for direct bookings with a deposit.
- Outlier: 6 bookings in May at $45 per night. These are all one corporate group with a manual discount; they were kept in totals but flagged.
Findings
- Your most profitable guests are direct, returning guests, yet only 14% of platform guests were invited to book direct next time.
- Midweek in spring is the only real gap; weekends sell themselves.
- Free cancellation on platforms costs about 27 lost nights over 9 months.
Recommendations
- Add a "book direct" card at check-out with a 10% returning-guest rate: still $20 above platform net.
- Create a midweek spring offer (3 nights for the price of 2, Sun–Thu) for March–April.
- Switch platform listings to a non-refundable rate at 8% off alongside the flexible one.
- Track the booking channel for every guest from now on: 17 rows had no channel and were grouped as "direct".
All totals were cross-checked against the monthly sums in your sheet; the difference is $0.
Client: a 12-room guesthouse by a lake, run by two owners Data: 284 booking rows, January to September (date, room type, nights, channel, price paid, cancellation) Question asked: "Which channel and which months actually make us money, and where are we losing it?"
The client and all details are made up.
About this service
An engagement survey only helps if leaders understand what is behind the scores and act on two or three things. We calculate the scores by question and topic, employee NPS, and differences between departments or tenure groups, and sort the comments into themes. Groups smaller than five people are merged so no one can be identified, and the report ends with a short list of priorities.
What is included
- What you getA report with scores by topic and question, eNPS, comparisons between departments, comment themes, strengths, risks and action priorities, as formatted text with tables on the order page. You also get it as a Word (.docx) report with the tables in Excel (.xlsx).
- Scores by topicWorkload, managers, growth, pay
- eNPSWould people recommend you as an employer
- Group comparisonsDepartments, tenure, location
- Anonymity keptSmall groups merged
- Action prioritiesTwo or three things to act on
How it works
- 1BriefYou paste or attach anonymous responses
- 2AnalysisWe score, compare and theme
- 3ReportYou get priorities for leaders
What we need from you
Anonymous survey responses pasted as CSV, the questionnaire with its scale, the department or tenure columns you want compared, and last year's results if you have them. Documents can also be attached as PDF, Word or Excel files.
We will ask you:
- Which scale does the survey use?
- Which groups should we compare?
- Do you have previous results to compare with?
- Who will read the report?
Compare packages
| Packages | BasicUp to 100 responses$15 | StandardUp to 300 responses$35 | PremiumUp to 1,000 responses$69 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 4 days |
| Revisions | 1 | 2 | 3 |
| Responses | up to 100 | up to 300 | up to 1,000 |
| Summary tables | up to 3 | up to 6 | up to 10 |
| Recommendations | Short | Yes | Detailed |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
How do you protect anonymity?
We never report a group of fewer than five people and quote comments only without details that point to a person.
What about personal data?
Send responses without names or emails. Department and tenure columns are enough for comparisons.
Can you suggest actions, not just numbers?
Yes, each priority comes with practical next steps leaders can discuss with their teams.