Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Technical specification: booking website for a yoga studio
1. Project goals
- Let clients see the timetable and book a class in under one minute, from a phone.
- Sell class passes and memberships online.
- Cut the time staff spend on bookings from about 10 hours a week to under 2.
Success measures (3 months after launch): 70% of bookings made online; no-shows below 10%.
2. Users
| Role | What they need |
|---|---|
| Visitor | See classes, prices and teachers; buy a first-class trial |
| Client | Book and cancel classes, see remaining passes, join a waitlist |
| Teacher | See their own classes and the list of booked clients |
| Admin | Manage timetable, prices, passes, teachers and refunds |
3. Pages and screens
- Home: next classes today, trial offer, studio address.
- Timetable: week view, filters by class type, level, teacher and room.
- Class page: description, teacher, length, places left, Book button.
- Prices: single class, 5- and 10-class passes, monthly membership.
- Teachers: list and individual profiles.
- Account: upcoming bookings, history, passes, payment methods.
- Admin panel: timetable editor, client list, sales report.
4. Key features
4.1 Booking
- A client can book if they have a valid pass or pay for a single class.
- Class capacity is set per room (Room A: 18, Room B: 10).
- When a class is full, the client can join a waitlist; if a place opens, the first person in line gets it and receives an email and text message.
4.2 Cancellation
- Free cancellation up to 12 hours before class; the pass credit returns.
- Later cancellation or a no-show uses up the credit.
4.3 Payments
- Card payments through a payment provider chosen by the studio.
- Passes expire: 5-class after 2 months, 10-class after 3 months.
4.4 Notifications
- Booking confirmation, reminder 3 hours before class, waitlist updates.
5. Non-functional requirements
- Mobile-first; pages load in under 2 seconds on 4G.
- Works in the two latest versions of major browsers.
- Personal data stored in line with local data protection law.
6. Open questions
| # | Question | Who decides |
|---|---|---|
| 1 | Do teachers mark attendance in the app, or does the front desk? | Studio owner |
| 2 | Is a 2-week trial pass needed in addition to a single trial class? | Studio owner |
| 3 | Should the timetable be embedded on the current website or replace it? | Owner + developer |
| 4 | Which payment provider and text-message service are preferred? | Owner |
Client: Lotus Lane Yoga, a studio with 2 rooms, 9 teachers and about 60 classes a week. Today bookings go through direct messages and a paper sign-up sheet. Standard package: specification up to 10 pages. Excerpt below.
The client and all details are made up.
About this service
We write a specification for an appointment booking system for a salon, clinic, studio, tutor or rental business. It covers services and durations, staff schedules, buffers between visits, deposits and cancellation rules, reminders and the calendar view for your team. Edge cases such as double bookings, no-shows and time zones are spelled out.
What is included
- What you getA booking system spec with services, schedules, the client booking flow, payments and cancellations, reminders, admin calendar and integrations; Premium adds user stories and acceptance criteria. It comes as formatted text you can paste into a document or send to developers; any time or cost figures are rough guidance, not a quote.
- Services and schedulesDurations, breaks and staff hours
- Booking flowFrom choosing a service to confirmation
- Payments and cancellationsDeposits, refunds and no-show rules
- RemindersSMS, email or messenger messages
- Edge casesDouble bookings, time zones, group sessions
How it works
- 1BriefYou describe services and rules
- 2FlowsWe map client and admin flows
- 3SpecWe write the specification
What we need from you
Your business type, services with durations and prices, number of staff or rooms, booking rules, payment needs and tools you already use.
We will ask you:
- What kind of business takes bookings?
- How many staff, rooms or resources?
- What are your booking and cancellation rules?
- Which tools should it connect to?
Compare packages
| Packages | BasicOne-page booking brief$19 | StandardBooking spec up to 10 pages$39 | PremiumFull booking spec with user stories$79 |
|---|---|---|---|
| Deadline | 1 day | 3 days | 5 days |
| Revisions | 1 | 2 | 3 |
| Length | 1 page | up to 10 pages | up to 20 pages |
| Booking scenarios | up to 3 | up to 8 | up to 15 |
| User stories and acceptance criteria | No | No | Yes |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Should I use a ready service like Calendly or build my own?
We note where a ready service may be enough, so you can compare it with a custom build.
Can it handle patient data?
We flag where health data rules may apply. Check the requirements for your country with a lawyer.
Will you build the system?
No. This service is the specification only.