Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Process review: order-to-delivery at a custom furniture workshop
Current process map (order intake → production)
- Customer sends an inquiry via website form, phone or Instagram DM
- Owner (Dan) replies personally, often 1–3 days later
- Dan measures on site, sketches by hand, photographs the sketch
- Quote typed in a Word template, emailed as PDF
- Customer pays 50% deposit by bank transfer; Dan checks the bank app manually
- Sketch and notes handed to the shop lead on paper
- Shop lead orders wood by phone; adds job to the whiteboard
Bottlenecks and losses
| Problem | Where | Impact |
|---|---|---|
| All inquiries go through one person | Steps 1–2 | ~20% of inquiries never get a reply; slow first response |
| Paper handoff to the shop | Step 6 | 3 rework cases last quarter due to lost or misread dimensions |
| Deposit checked by hand | Step 5 | Jobs start late; once a job started without a deposit |
| Whiteboard is the only schedule | Step 7 | Delivery dates promised without seeing the load |
Improved process
- All channels lead to one shared inbox; office manager replies within 4 working hours with a booking link for measurement
- Measurements entered into a job card (shared spreadsheet or simple CRM): dimensions, wood, finish, photos
- Quote generated from a price sheet with standard options; Dan approves only non-standard items
- Office manager confirms the deposit and marks the job card "Ready for production"
- Shop lead takes jobs only from the "Ready" column; materials ordered from the card
- Delivery date given only after the job is placed on the shared schedule
Simple metrics to track
- First response time — target: under 4 working hours
- Inquiry → paid deposit conversion — current estimate 25%, target 35%
- Rework cases per month — target: 0–1
- On-time delivery — target: 90%
Step-by-step plan
- Week 1: set up a shared inbox and a job card template
- Week 2: build a price sheet with the 12 most common options
- Week 3: move the whiteboard to a shared schedule; train the shop lead
- Week 4: review the first 10 orders against the new metrics
Client: Oak & Pine Studio, a 9-person workshop making custom tables and shelving. Processes reviewed: order intake, production scheduling, delivery and installation.
The client and all details are made up.
About this service
Marketing teams rarely run out of ideas; they run out of time because drafts wait for approval, feedback arrives from four people in three channels, and finished posts sit unpublished. We map how a piece of content moves from idea and brief through writing, design, review, approval and publishing to reuse across channels. You get a clear content pipeline with stage owners, a review rule that limits rounds, a calendar rhythm and a few numbers such as time from brief to publish.
What is included
- What you getA written review: content stages with roles and tools, a table of approval delays and rework, the improved pipeline with review rules, metrics and a change plan.
- Content pipelineIdea, brief, draft, design, approval, publish
- Approval bottlenecksWho waits for whom, and how long
- Review rulesOne feedback channel and a round limit
- Reuse across channelsTurning one piece into several formats
- Content metricsBrief to publish, rework rate, output per month
How it works
- 1BriefYou describe your content and team
- 2ReviewWe trace one piece from idea to publish
- 3PlanYou get the new pipeline and rules
What we need from you
Which content you produce (blog, social, video, newsletters), who writes, designs and approves, how tasks and feedback travel, how many pieces you ship per month, where things get stuck, and screenshots of your content board or calendar.
We will ask you:
- Which content formats do you produce?
- Who approves content before it goes out?
- Where do pieces wait the longest?
- Which tools do you plan and track content in?
Compare packages
| Packages | BasicOne content type$19 | StandardUp to 3 content types$39 | PremiumWhole content team and 90-day plan$79 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 4 days |
| Revisions | 1 | 2 | 3 |
| Processes | 1 | up to 3 | up to 6 |
| Metrics to track | up to 3 | up to 6 | up to 10 |
| Improvement plan | Step by step | Step by step | 90 days, week by week |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Do you create the content plan itself?
No. This review is about how content gets made. Topics and calendars are a separate service.
We work with freelancers. Does that fit?
Yes. Freelancer handoffs are often where briefs and feedback get lost, so we include them in the map.
Will you judge the quality of our posts?
No. We look at the workflow, not at the creative work itself.