Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Process review: order-to-delivery at a custom furniture workshop
Current process map (order intake → production)
- Customer sends an inquiry via website form, phone or Instagram DM
- Owner (Dan) replies personally, often 1–3 days later
- Dan measures on site, sketches by hand, photographs the sketch
- Quote typed in a Word template, emailed as PDF
- Customer pays 50% deposit by bank transfer; Dan checks the bank app manually
- Sketch and notes handed to the shop lead on paper
- Shop lead orders wood by phone; adds job to the whiteboard
Bottlenecks and losses
| Problem | Where | Impact |
|---|---|---|
| All inquiries go through one person | Steps 1–2 | ~20% of inquiries never get a reply; slow first response |
| Paper handoff to the shop | Step 6 | 3 rework cases last quarter due to lost or misread dimensions |
| Deposit checked by hand | Step 5 | Jobs start late; once a job started without a deposit |
| Whiteboard is the only schedule | Step 7 | Delivery dates promised without seeing the load |
Improved process
- All channels lead to one shared inbox; office manager replies within 4 working hours with a booking link for measurement
- Measurements entered into a job card (shared spreadsheet or simple CRM): dimensions, wood, finish, photos
- Quote generated from a price sheet with standard options; Dan approves only non-standard items
- Office manager confirms the deposit and marks the job card "Ready for production"
- Shop lead takes jobs only from the "Ready" column; materials ordered from the card
- Delivery date given only after the job is placed on the shared schedule
Simple metrics to track
- First response time — target: under 4 working hours
- Inquiry → paid deposit conversion — current estimate 25%, target 35%
- Rework cases per month — target: 0–1
- On-time delivery — target: 90%
Step-by-step plan
- Week 1: set up a shared inbox and a job card template
- Week 2: build a price sheet with the 12 most common options
- Week 3: move the whiteboard to a shared schedule; train the shop lead
- Week 4: review the first 10 orders against the new metrics
Client: Oak & Pine Studio, a 9-person workshop making custom tables and shelving. Processes reviewed: order intake, production scheduling, delivery and installation.
The client and all details are made up.
About this service
Software teams slow down in the space between tasks: tickets without acceptance criteria, pull requests waiting days for review, testing squeezed into release day, and hotfixes that skip every rule. We map how work moves from idea and backlog through planning, development, code review, testing and release to support of what shipped. You get clearer ticket rules, a review and testing flow that fits your team size, a release routine and a few delivery numbers to track.
What is included
- What you getA written review: the work flow from backlog to release with roles and tools, a table of waits and rework, the improved process with ticket, review and release rules, metrics and a change plan.
- Backlog-to-release mapPlanning, coding, review, testing, deploy
- Waiting timeTickets, reviews and tests that sit idle
- Ticket rulesDefinition of ready and definition of done
- Release routineChecklist, rollback and hotfix path
- Delivery metricsCycle time, review wait, escaped bugs
How it works
- 1BriefYou describe team, tools and pain points
- 2ReviewWe trace a task from idea to release
- 3PlanYou get the new rules and rollout steps
What we need from you
Team size and roles, how you plan (sprints, Kanban or neither), your tracker and code hosting, how code review and testing happen, how often you release, what goes wrong, and screenshots of your board or pull request list.
We will ask you:
- How big is the team, and which roles does it have?
- Which tracker and code hosting do you use?
- How long does a pull request usually wait for review?
- What went wrong in your last few releases?
Compare packages
| Packages | BasicOne workflow stage$19 | StandardUp to 3 stages$39 | PremiumIdea to support, 90-day plan$79 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 4 days |
| Revisions | 1 | 2 | 3 |
| Processes | 1 | up to 3 | up to 6 |
| Metrics to track | up to 3 | up to 6 | up to 10 |
| Improvement plan | Step by step | Step by step | 90 days, week by week |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Do you review our code too?
No, this is about the team's workflow. Code review with fixes is a separate service.
Will you configure our CI or tracker?
No. We describe the rules and checks; your team sets up the tools.
Do you push a specific method like Scrum?
No. We start from how you work now and change only what slows you down.