Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Process review: order-to-delivery at a custom furniture workshop
Current process map (order intake → production)
- Customer sends an inquiry via website form, phone or Instagram DM
- Owner (Dan) replies personally, often 1–3 days later
- Dan measures on site, sketches by hand, photographs the sketch
- Quote typed in a Word template, emailed as PDF
- Customer pays 50% deposit by bank transfer; Dan checks the bank app manually
- Sketch and notes handed to the shop lead on paper
- Shop lead orders wood by phone; adds job to the whiteboard
Bottlenecks and losses
| Problem | Where | Impact |
|---|---|---|
| All inquiries go through one person | Steps 1–2 | ~20% of inquiries never get a reply; slow first response |
| Paper handoff to the shop | Step 6 | 3 rework cases last quarter due to lost or misread dimensions |
| Deposit checked by hand | Step 5 | Jobs start late; once a job started without a deposit |
| Whiteboard is the only schedule | Step 7 | Delivery dates promised without seeing the load |
Improved process
- All channels lead to one shared inbox; office manager replies within 4 working hours with a booking link for measurement
- Measurements entered into a job card (shared spreadsheet or simple CRM): dimensions, wood, finish, photos
- Quote generated from a price sheet with standard options; Dan approves only non-standard items
- Office manager confirms the deposit and marks the job card "Ready for production"
- Shop lead takes jobs only from the "Ready" column; materials ordered from the card
- Delivery date given only after the job is placed on the shared schedule
Simple metrics to track
- First response time — target: under 4 working hours
- Inquiry → paid deposit conversion — current estimate 25%, target 35%
- Rework cases per month — target: 0–1
- On-time delivery — target: 90%
Step-by-step plan
- Week 1: set up a shared inbox and a job card template
- Week 2: build a price sheet with the 12 most common options
- Week 3: move the whiteboard to a shared schedule; train the shop lead
- Week 4: review the first 10 orders against the new metrics
Client: Oak & Pine Studio, a 9-person workshop making custom tables and shelving. Processes reviewed: order intake, production scheduling, delivery and installation.
The client and all details are made up.
About this service
Good candidates accept other offers while your team waits for feedback from a busy manager, and new hires spend their first week without a laptop or a clear first task. We map the path from opening a role to the end of probation: approvals, job posting, screening, interviews, offer, paperwork, first day and the first 90 days. You get a faster hiring flow with feedback deadlines, a simple onboarding checklist by week, and numbers to track such as time to hire and early leavers.
What is included
- What you getA written review: hiring and onboarding steps with roles and timings, a table of delays and drop-offs, the improved process with an onboarding checklist, metrics and a change plan.
- Hiring mapFrom approval to signed offer
- Candidate delaysSlow feedback, extra rounds, unclear offers
- Onboarding by weekDay one, week one, first month, probation
- Who owns whatManager, HR, IT and buddy tasks
- HR metricsTime to hire, offer acceptance, early leavers
How it works
- 1BriefYou describe how you hire and onboard now
- 2ReviewWe find where candidates and new hires drop off
- 3PlanYou get the new flow and checklist
What we need from you
Which roles you hire for and how often, who takes part at each stage, your interview rounds, what a new hire gets on day one, where candidates or new staff drop out, and screenshots of your hiring board if you use one.
We will ask you:
- Which roles do you hire for most often?
- How many interview rounds are there, and who runs them?
- What happens on a new hire's first day?
- Where do you lose people?
Compare packages
| Packages | BasicHiring or onboarding$19 | StandardHiring and onboarding$39 | PremiumSeveral roles and 90-day plan$79 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 4 days |
| Revisions | 1 | 2 | 3 |
| Processes | 1 | up to 3 | up to 6 |
| Metrics to track | up to 3 | up to 6 | up to 10 |
| Improvement plan | Step by step | Step by step | 90 days, week by week |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Is this legal or employment advice?
No. We review the workflow. Contracts, probation terms and paperwork rules depend on your country, so check them with an employment lawyer or HR adviser.
Do you write job ads or interview questions?
Not in this order. The plan shows where they are needed; vacancy texts are a separate service.
We hire only a few times a year. Is it worth it?
Yes, especially for onboarding: a clear first-month plan helps every new hire, however rarely you hire.