Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Process review: order-to-delivery at a custom furniture workshop
Current process map (order intake → production)
- Customer sends an inquiry via website form, phone or Instagram DM
- Owner (Dan) replies personally, often 1–3 days later
- Dan measures on site, sketches by hand, photographs the sketch
- Quote typed in a Word template, emailed as PDF
- Customer pays 50% deposit by bank transfer; Dan checks the bank app manually
- Sketch and notes handed to the shop lead on paper
- Shop lead orders wood by phone; adds job to the whiteboard
Bottlenecks and losses
| Problem | Where | Impact |
|---|---|---|
| All inquiries go through one person | Steps 1–2 | ~20% of inquiries never get a reply; slow first response |
| Paper handoff to the shop | Step 6 | 3 rework cases last quarter due to lost or misread dimensions |
| Deposit checked by hand | Step 5 | Jobs start late; once a job started without a deposit |
| Whiteboard is the only schedule | Step 7 | Delivery dates promised without seeing the load |
Improved process
- All channels lead to one shared inbox; office manager replies within 4 working hours with a booking link for measurement
- Measurements entered into a job card (shared spreadsheet or simple CRM): dimensions, wood, finish, photos
- Quote generated from a price sheet with standard options; Dan approves only non-standard items
- Office manager confirms the deposit and marks the job card "Ready for production"
- Shop lead takes jobs only from the "Ready" column; materials ordered from the card
- Delivery date given only after the job is placed on the shared schedule
Simple metrics to track
- First response time — target: under 4 working hours
- Inquiry → paid deposit conversion — current estimate 25%, target 35%
- Rework cases per month — target: 0–1
- On-time delivery — target: 90%
Step-by-step plan
- Week 1: set up a shared inbox and a job card template
- Week 2: build a price sheet with the 12 most common options
- Week 3: move the whiteboard to a shared schedule; train the shop lead
- Week 4: review the first 10 orders against the new metrics
Client: Oak & Pine Studio, a 9-person workshop making custom tables and shelving. Processes reviewed: order intake, production scheduling, delivery and installation.
The client and all details are made up.
About this service
In a small workshop or factory, orders get stuck between the office and the shop floor: specs arrive incomplete, the same machine is double-booked, parts wait for materials, and finished goods sit because packing was not planned. We map an order from acceptance and specs through material check, scheduling, production stages, quality check and packing to shipping, with who decides what at each step. You get a clearer production flow, simple scheduling and quality rules, and numbers such as on-time orders, rework and work in progress.
What is included
- What you getA written review: the order flow through office and shop floor with roles, a table of waits, rework and double-booking, the improved flow with scheduling and quality rules, metrics and a change plan.
- Order-to-shipping mapSpecs, materials, stages, QC, packing
- Shop floor bottlenecksMachines, people or materials that hold others up
- Scheduling rulesHow to sequence orders without double-booking
- Quality checkpointsWhere to check so rework is caught early
- Production metricsOn-time orders, rework, work in progress
How it works
- 1BriefYou describe products, stages and equipment
- 2ReviewWe follow an order across the floor
- 3PlanYou get the new flow and rules
What we need from you
What you make and in what batch sizes, the main production stages and equipment, who plans and who checks quality, how orders and materials are tracked, where delays and rework happen, and photos or screenshots of your schedule board or job card.
We will ask you:
- What do you make, and in what quantities?
- What are the main production stages?
- Who decides which order goes next?
- Where do orders wait or get redone most often?
Compare packages
| Packages | BasicOne production line$19 | StandardUp to 3 flows$39 | PremiumWhole workshop, 90-day plan$79 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 4 days |
| Revisions | 1 | 2 | 3 |
| Processes | 1 | up to 3 | up to 6 |
| Metrics to track | up to 3 | up to 6 | up to 10 |
| Improvement plan | Step by step | Step by step | 90 days, week by week |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Do you check equipment or safety?
No. We look at the order flow only. Equipment, safety and certification rules stay as your regulations require.
Can you calculate our capacity?
If you give cycle times and shifts in the brief, we add a rough capacity estimate for the bottleneck stage.
Will you visit the workshop?
No. The review is based on your description, photos and screenshots only.