成果範例
標準版方案範例
Technical specification: booking website for a yoga studio
1. Project goals
- Let clients see the timetable and book a class in under one minute, from a phone.
- Sell class passes and memberships online.
- Cut the time staff spend on bookings from about 10 hours a week to under 2.
Success measures (3 months after launch): 70% of bookings made online; no-shows below 10%.
2. Users
| Role | What they need |
|---|---|
| Visitor | See classes, prices and teachers; buy a first-class trial |
| Client | Book and cancel classes, see remaining passes, join a waitlist |
| Teacher | See their own classes and the list of booked clients |
| Admin | Manage timetable, prices, passes, teachers and refunds |
3. Pages and screens
- Home: next classes today, trial offer, studio address.
- Timetable: week view, filters by class type, level, teacher and room.
- Class page: description, teacher, length, places left, Book button.
- Prices: single class, 5- and 10-class passes, monthly membership.
- Teachers: list and individual profiles.
- Account: upcoming bookings, history, passes, payment methods.
- Admin panel: timetable editor, client list, sales report.
4. Key features
4.1 Booking
- A client can book if they have a valid pass or pay for a single class.
- Class capacity is set per room (Room A: 18, Room B: 10).
- When a class is full, the client can join a waitlist; if a place opens, the first person in line gets it and receives an email and text message.
4.2 Cancellation
- Free cancellation up to 12 hours before class; the pass credit returns.
- Later cancellation or a no-show uses up the credit.
4.3 Payments
- Card payments through a payment provider chosen by the studio.
- Passes expire: 5-class after 2 months, 10-class after 3 months.
4.4 Notifications
- Booking confirmation, reminder 3 hours before class, waitlist updates.
5. Non-functional requirements
- Mobile-first; pages load in under 2 seconds on 4G.
- Works in the two latest versions of major browsers.
- Personal data stored in line with local data protection law.
6. Open questions
| # | Question | Who decides |
|---|---|---|
| 1 | Do teachers mark attendance in the app, or does the front desk? | Studio owner |
| 2 | Is a 2-week trial pass needed in addition to a single trial class? | Studio owner |
| 3 | Should the timetable be embedded on the current website or replace it? | Owner + developer |
| 4 | Which payment provider and text-message service are preferred? | Owner |
Client: Lotus Lane Yoga, a studio with 2 rooms, 9 teachers and about 60 classes a week. Today bookings go through direct messages and a paper sign-up sheet. Standard package: specification up to 10 pages. Excerpt below.
客戶與所有細節皆為虛構。
關於此服務
專案進行到一半時，您發現結帳需要訪客模式，或應用程式需要第二種語言，一則隨手發的聊天訊息就演變成對價格與期限的爭議。我們撰寫的變更需求文件，讓開發人員能夠妥善回覆：目前有什麼、想改變什麼以及原因、涉及哪些畫面、資料與功能、哪些維持不變，以及您將如何驗收。有了清楚的文件，雙方可以在工作開始前，而不是之後，就額外費用與時間達成共識。
包含內容
- 您將獲得一份變更需求文件，包含現況、要求的變更與原因、受影響的範圍、不在範圍內的項目、驗收標準與給開發人員的問題，以格式化文字提供，可寄到您的專案聊天室或追蹤工具。
- 變更前後目前的行為與要求的行為
- 影響清單畫面、資料、整合與文字
- 不在範圍內避免變更在過程中擴大
- 驗收標準您將如何確認已完成
- 給開發人員的問題需確認的費用、時間與風險
服務流程
- 1需求說明您描述專案與變更
- 2界定範圍我們列出涉及與不涉及的項目
- 3文件由您將需求寄給開發人員
需要您提供的資料
專案的內容與已完成的部分、您想要的變更與原因、任何期限或預算限制，以及原始協議或任務文字（若有）。
我們會詢問您：
- 具體要變更什麼？
- 為什麼現在需要？
- 原始任務中商定了什麼？
- 變更必須符合某個期限或預算嗎？
比較方案
付款保障
下單時付款，但只有在驗收成果後，款項才會撥付。
- 固定價格付款後，方案價格不會變動。
- 款項先行保留付款時，金額只會先保留，在您驗收後才會撥付給服務。
- 交付前檢查每份成果在交到您手上之前都會經過品質檢查，您也可以在驗收前於訂單頁面查看成果。
- 免費修改在需求說明範圍內，可依方案允許的次數提出修改。
- 3 天後自動驗收若您在交付後 3 天內未驗收也未提出修改，成果將自動驗收。若您在交付後於訂單聊天室留言，訂單會暫停自動驗收；我們回覆後，可能會重新起算 3 天，並會在聊天室中告知。
- 重新製作或全額退款若成果不符合您的需求說明且修改後仍未改善，或製作時間超過交付期限的兩倍，請在訂單聊天室留言：我們將重新製作，或全額退還款項。
常見問題
這能告訴我變更要花多少錢嗎？
不能。它提供開發人員報價所需的一切；我們提到的任何數字僅為粗略參考，不是報價。
在與開發人員的爭議中有幫助嗎？
它讓需求清楚且有書面紀錄，有助於雙方達成共識。它不是法律文件，也不構成法律建議。
我可以在一份訂單中放入多項變更嗎？
可以，標準版與進階版涵蓋多項需求，每項都有各自的範圍與標準。
沒有找到您要的答案？