成果範例
標準版方案範例
Technical specification: booking website for a yoga studio
1. Project goals
- Let clients see the timetable and book a class in under one minute, from a phone.
- Sell class passes and memberships online.
- Cut the time staff spend on bookings from about 10 hours a week to under 2.
Success measures (3 months after launch): 70% of bookings made online; no-shows below 10%.
2. Users
| Role | What they need |
|---|---|
| Visitor | See classes, prices and teachers; buy a first-class trial |
| Client | Book and cancel classes, see remaining passes, join a waitlist |
| Teacher | See their own classes and the list of booked clients |
| Admin | Manage timetable, prices, passes, teachers and refunds |
3. Pages and screens
- Home: next classes today, trial offer, studio address.
- Timetable: week view, filters by class type, level, teacher and room.
- Class page: description, teacher, length, places left, Book button.
- Prices: single class, 5- and 10-class passes, monthly membership.
- Teachers: list and individual profiles.
- Account: upcoming bookings, history, passes, payment methods.
- Admin panel: timetable editor, client list, sales report.
4. Key features
4.1 Booking
- A client can book if they have a valid pass or pay for a single class.
- Class capacity is set per room (Room A: 18, Room B: 10).
- When a class is full, the client can join a waitlist; if a place opens, the first person in line gets it and receives an email and text message.
4.2 Cancellation
- Free cancellation up to 12 hours before class; the pass credit returns.
- Later cancellation or a no-show uses up the credit.
4.3 Payments
- Card payments through a payment provider chosen by the studio.
- Passes expire: 5-class after 2 months, 10-class after 3 months.
4.4 Notifications
- Booking confirmation, reminder 3 hours before class, waitlist updates.
5. Non-functional requirements
- Mobile-first; pages load in under 2 seconds on 4G.
- Works in the two latest versions of major browsers.
- Personal data stored in line with local data protection law.
6. Open questions
| # | Question | Who decides |
|---|---|---|
| 1 | Do teachers mark attendance in the app, or does the front desk? | Studio owner |
| 2 | Is a 2-week trial pass needed in addition to a single trial class? | Studio owner |
| 3 | Should the timetable be embedded on the current website or replace it? | Owner + developer |
| 4 | Which payment provider and text-message service are preferred? | Owner |
Client: Lotus Lane Yoga, a studio with 2 rooms, 9 teachers and about 60 classes a week. Today bookings go through direct messages and a paper sign-up sheet. Standard package: specification up to 10 pages. Excerpt below.
客戶與所有細節皆為虛構。
關於此服務
設計師、開發人員或行銷人員在沒有取得正確答案就開工，最後只能重做，而且和客戶的長時間通話很少能涵蓋所有事項。我們針對您的專案類型撰寫需求探索問卷：問題按邏輯順序排列、用沒有您行話的客戶也能回答的淺白措辭、在困難的問題旁附上範例，並附一段說明您為何詢問的簡短開場。您在專案啟動前寄出，一開始就把目標、受眾、內容、權限與核准流程都寫下來。
包含內容
- 您將獲得一份需求探索問卷，包含開場說明、分組的問題、答案範例與需索取的資料清單，以格式化文字提供，可貼到 Google 表單、Typeform、Notion 或電子郵件中。
- 依區塊分組的問題目標、受眾、內容、技術、核准
- 適合客戶的措辭沒有行話，難題附範例
- 資料檢查清單需索取的標誌、文字、權限、品牌規範
- 警訊問題及早詢問預算、期限與決策者
- 適合建立表單的排版標註答案類型：文字、選擇或上傳
服務流程
- 1需求說明您描述服務與典型客戶
- 2問題我們撰寫並排序問題
- 3問卷由您貼到表單或電子郵件中
需要您提供的資料
您的服務與您承接的專案類型、您總是忘記詢問的問題、專案通常在哪裡出問題，以及您將用來寄送問卷的工具。
我們會詢問您：
- 您提供什麼服務？
- 您的專案通常卡在哪裡？
- 您會用哪個工具寄送問卷？
- 客戶填寫問卷大約該花多久？
比較方案
付款保障
下單時付款，但只有在驗收成果後，款項才會撥付。
- 固定價格付款後，方案價格不會變動。
- 款項先行保留付款時，金額只會先保留，在您驗收後才會撥付給服務。
- 交付前檢查每份成果在交到您手上之前都會經過品質檢查，您也可以在驗收前於訂單頁面查看成果。
- 免費修改在需求說明範圍內，可依方案允許的次數提出修改。
- 3 天後自動驗收若您在交付後 3 天內未驗收也未提出修改，成果將自動驗收。若您在交付後於訂單聊天室留言，訂單會暫停自動驗收；我們回覆後，可能會重新起算 3 天，並會在聊天室中告知。
- 重新製作或全額退款若成果不符合您的需求說明且修改後仍未改善，或製作時間超過交付期限的兩倍，請在訂單聊天室留言：我們將重新製作，或全額退還款項。
常見問題
你們可以幫我建在 Google 表單裡嗎？
不行，我們絕不會登入您的帳號。每個問題都附有答案類型，所以建立表單只需幾分鐘。
可以為小型與大型專案各提供一個版本嗎？
可以，進階版會提供簡短版與完整版，兩者共用相同的區塊。
問卷可以使用我客戶的語言嗎？
可以。請在需求說明中指定語言；進階版另附第二語言版本。
沒有找到您要的答案？