成果範例
標準版方案範例
Technical specification: booking website for a yoga studio
1. Project goals
- Let clients see the timetable and book a class in under one minute, from a phone.
- Sell class passes and memberships online.
- Cut the time staff spend on bookings from about 10 hours a week to under 2.
Success measures (3 months after launch): 70% of bookings made online; no-shows below 10%.
2. Users
| Role | What they need |
|---|---|
| Visitor | See classes, prices and teachers; buy a first-class trial |
| Client | Book and cancel classes, see remaining passes, join a waitlist |
| Teacher | See their own classes and the list of booked clients |
| Admin | Manage timetable, prices, passes, teachers and refunds |
3. Pages and screens
- Home: next classes today, trial offer, studio address.
- Timetable: week view, filters by class type, level, teacher and room.
- Class page: description, teacher, length, places left, Book button.
- Prices: single class, 5- and 10-class passes, monthly membership.
- Teachers: list and individual profiles.
- Account: upcoming bookings, history, passes, payment methods.
- Admin panel: timetable editor, client list, sales report.
4. Key features
4.1 Booking
- A client can book if they have a valid pass or pay for a single class.
- Class capacity is set per room (Room A: 18, Room B: 10).
- When a class is full, the client can join a waitlist; if a place opens, the first person in line gets it and receives an email and text message.
4.2 Cancellation
- Free cancellation up to 12 hours before class; the pass credit returns.
- Later cancellation or a no-show uses up the credit.
4.3 Payments
- Card payments through a payment provider chosen by the studio.
- Passes expire: 5-class after 2 months, 10-class after 3 months.
4.4 Notifications
- Booking confirmation, reminder 3 hours before class, waitlist updates.
5. Non-functional requirements
- Mobile-first; pages load in under 2 seconds on 4G.
- Works in the two latest versions of major browsers.
- Personal data stored in line with local data protection law.
6. Open questions
| # | Question | Who decides |
|---|---|---|
| 1 | Do teachers mark attendance in the app, or does the front desk? | Studio owner |
| 2 | Is a 2-week trial pass needed in addition to a single trial class? | Studio owner |
| 3 | Should the timetable be embedded on the current website or replace it? | Owner + developer |
| 4 | Which payment provider and text-message service are preferred? | Owner |
Client: Lotus Lane Yoga, a studio with 2 rooms, 9 teachers and about 60 classes a week. Today bookings go through direct messages and a paper sign-up sheet. Standard package: specification up to 10 pages. Excerpt below.
客戶與所有細節皆為虛構。
關於此服務
對於「一支短宣傳片」，剪輯師和動畫師的報價落差很大，而且第一版剪輯常常抓不到您想像的節奏、音樂或品牌調性。我們撰寫的需求說明能讓他們報價並照著執行：目的與受眾、各平台的長度與畫面比例、逐鏡描述的風格參考、您提供的素材與資源、畫面文字、音樂與配音，以及交付規格。修改次數與什麼算修改都會寫下來，讓雙方知道工作何時算完成。
包含內容
- 您將獲得一份影片或動畫需求說明，包含目標、受眾、長度、格式、風格參考、場景清單、您提供的素材、音樂與配音備註、交付規格與修改政策，以格式化文字提供，可直接用於徵件貼文或訊息。
- 各平台的格式每個平台的長度與 16:9、9:16 或 1:1
- 風格參考從您喜歡的每個連結中該取用什麼
- 場景清單順序、時長與畫面文字
- 素材與權利您提供的內容，以及必須取得授權的項目
- 交付與修改檔案、字幕與修改回合
服務流程
- 1需求說明您描述影片並提供參考
- 2整理結構我們將它轉成場景與規格
- 3需求說明完成由您寄給剪輯師或動畫師
需要您提供的資料
影片的用途與播放位置、您想要的長度、您喜歡與不喜歡的影片連結、您擁有的影像素材、標誌與字型、期限，以及大致的預算。
我們會詢問您：
- 是實拍剪輯、動態圖形還是角色動畫？
- 影片將在哪裡發布？
- 您已經有哪些影像素材、配音或音樂？
- 您的期限與預算範圍是什麼？
比較方案
付款保障
下單時付款，但只有在驗收成果後，款項才會撥付。
- 固定價格付款後，方案價格不會變動。
- 款項先行保留付款時，金額只會先保留，在您驗收後才會撥付給服務。
- 交付前檢查每份成果在交到您手上之前都會經過品質檢查，您也可以在驗收前於訂單頁面查看成果。
- 免費修改在需求說明範圍內，可依方案允許的次數提出修改。
- 3 天後自動驗收若您在交付後 3 天內未驗收也未提出修改，成果將自動驗收。若您在交付後於訂單聊天室留言，訂單會暫停自動驗收；我們回覆後，可能會重新起算 3 天，並會在聊天室中告知。
- 重新製作或全額退款若成果不符合您的需求說明且修改後仍未改善，或製作時間超過交付期限的兩倍，請在訂單聊天室留言：我們將重新製作，或全額退還款項。
常見問題
你們也會撰寫腳本或配音文字嗎？
需求說明包含附畫面文字的場景清單。完整的配音腳本則是另一項訂單。
你們會幫我找剪輯師或動畫師嗎？
不會，我們只撰寫需求說明。其中附有可向候選人提出的問題，方便您比較他們的回覆。
我可以使用知名歌曲的音樂嗎？
需要取得授權才行。需求說明會註明哪些音樂與素材影片需要授權，由剪輯師或您自行處理。
沒有找到您要的答案？