Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Business letter: payment reminder to a wholesale client
Version A: polite but clear
Subject: Invoices HOC-0412 and HOC-0419: payment now 34 days overdue
Dear Ms. [Surname],
Thank you again for featuring our autumn mugs in your window display. We have heard from several of your customers who found us through your shop, and we value the partnership.
I am writing about two invoices that remain open:
| Invoice | Date | Amount | Due date |
|---|---|---|---|
| HOC-0412 | 2 September | $1,240.00 | 16 September |
| HOC-0419 | 9 September | $865.50 | 23 September |
| Total | $2,105.50 |
We have not yet received payment for either of them, and our reminder of 1 October went unanswered. If payment has already been sent, please accept our thanks and let me know the date so we can match it.
Could you please settle the total of $2,105.50 by [date, 7 days from sending]? Bank details are at the bottom of both invoices. If a split payment would be easier, reply to this email with a date for each part and we will gladly agree it.
We would like to plan your winter order together, and we can confirm the new collection as soon as the account is up to date.
Kind regards, [Your name] Hollow Oak Ceramics | [phone]
Version B: firm (changed paragraphs)
Subject: Final reminder: $2,105.50 overdue since September
Despite our reminder of 1 October, invoices HOC-0412 and HOC-0419 remain unpaid, now 34 days past their due dates.
Please pay the full $2,105.50 by [date]. Until the account is settled, we are unable to dispatch new orders, including the winter collection reserved for you.
If we do not receive payment or a reply by that date, we will apply the late fee set out in our terms of trade (section 5) and pass the matter to our collections partner.
Notes for you
- Use Version A first. If there is no reply within 7 days, send Version B.
- Fill in the bracketed fields and check that the invoice amounts match your records.
- Only mention the late fee if it really is in the terms the client signed.
Client: Hollow Oak Ceramics, a small pottery studio selling to gift shops Situation: a retail partner has not paid two invoices, now 34 days overdue. The studio wants the money, but also wants to keep the shop as a client. Delivered: one letter in two tones. Version A is below in full; Version B shows the paragraphs that change.
The client and all details are made up.
About this service
A character reference is read by a judge or magistrate before sentencing, so it has to sound like the person signing it: who they are, how long and in what role they have known the defendant, that they know what the charge is, and concrete examples of character rather than praise. We draft the letter in the referee's own voice from their answers, keep it respectful of the court and leave out anything that argues the case or contradicts a guilty plea. It is a draft, not legal advice: the referee checks it, the defendant's lawyer (if there is one) confirms the court's requirements, and the referee signs and submits it.
What is included
- What you getA signed-ready character reference addressed to the court, with the referee's details, relationship, knowledge of the charge and two or three specific examples, as text on the order page.
- Referee's voiceWritten as the signer would say it
- Relationship statedRole, years known and how often you meet
- Awareness of the chargeA plain line that the referee knows the facts
- Specific examplesWork, family or community conduct, not adjectives
- Court-safe toneNo arguing guilt or criticising the court
How it works
- 1Referee's answersYou describe the relationship and examples
- 2DraftingWe write the letter in the referee's voice
- 3Check and signThe referee reviews, signs and submits it
What we need from you
Who is writing (name, job, how long and how they know the defendant), what the charge is, real examples of the defendant's conduct, any changes since the offence, and the court and hearing date if known.
We will ask you:
- Who will sign the letter, and how do they know the defendant?
- What is the defendant charged with, or what have they pleaded guilty to?
- Which real situations show their character?
- Which court and country is the hearing in?
Compare packages
| Packages | BasicOne reference letter$12 | StandardReference in 2 tones$25 | PremiumReferences from 3 people$45 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 3 days |
| Revisions | 1 | 2 | 3 |
| Letters | 1 | 1 | 3 |
| Length | up to 1 page | up to 2 pages | up to 2 pages each |
| Tone versions | 1 | 2 | 1 |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Will the letter help get a lighter sentence?
Nobody can promise that. A clear, honest reference is one of many things a court may consider, and the decision is the judge's alone.
Can the referee say the defendant is innocent?
We keep that out. Arguing the facts is for the defence; a reference that disputes a guilty plea can do more harm than good.
Does the court need a special format?
Some courts ask for the referee's address, phone and date, or a signed statement of truth. We leave marked spaces; check the local rules, ideally with the defence lawyer.