Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Online course: budgeting basics for young adults
Course structure
| Module | Lessons | Learning goal |
|---|---|---|
| 1. Where your money goes | 1.1 Tracking for 30 days · 1.2 Fixed vs flexible costs | Know your real monthly spending |
| 2. Building a budget | 2.1 The 50/30/20 rule · 2.2 Your first budget in one hour | Have a working budget |
| 3. Safety net | 3.1 Emergency fund · 3.2 Dealing with debt | Plan a 3-month cushion |
| 4. Making it stick | 4.1 Standing transfers and savings pots · 4.2 Monthly money date | Keep the budget going |
Lesson 2.1 — The 50/30/20 rule (excerpt)
Goal: by the end of this lesson you can split your take-home pay into three parts and see which one is out of balance.
Imagine your take-home pay is $3,000 a month. The 50/30/20 rule says:
- 50% — needs ($1,500): rent, groceries, transport, minimum loan payments. Things you'd still pay for if you lost your job tomorrow.
- 30% — wants ($900): eating out, streaming, gym, trips. Life is meant to be enjoyed; this part makes the budget something you can actually live with.
- 20% — future you ($600): emergency fund, extra debt payments, saving for goals.
Here's the honest part: in many cities rent alone eats 40% of a first salary. That's fine. The rule is a compass, not a law. If needs take 60%, the question is simply: where do the extra 10% come from — wants, or future you, and for how long?
Example. Sam earns $2,800. Rent and bills: $1,550 (55%). Wants: $950 (34%). Savings: $300 (11%). Sam doesn't need to cut everything. Moving $150 from takeaway to savings brings him to 16% in one step.
Practice task
- Take last month's spending from Lesson 1.1
- Sort every line into Needs, Wants or Future
- Work out each share as a percentage of take-home pay
- Write one change that moves you 5% closer to 50/30/20
Quick check (with answers)
- Your phone bill is a… need (you need a working phone; the newest model is a want)
- Paying more than the minimum on a credit card counts as… future you
- True or false: if your needs exceed 50%, the budget has failed. False — adjust the other two parts
Client: a personal finance coach. Audience: people aged 20–30 with a first full-time job. Format: short video lessons with a text version and a worksheet.
The client and all details are made up.
About this service
A customer academy cuts support tickets and helps new accounts reach the moment your product pays off. We plan courses around the jobs users hire your product for, not the menu, and write lessons with step-by-step instructions based on your help docs, marks for where screenshots go and a short check at the end. The lessons work in Skilljar, Thinkific, an LMS or your help center.
What is included
- What you getA course program by user role and job and, from Standard, lessons with step-by-step instructions, screenshot marks and checks. You get it as formatted text on the order page to load into your academy. You also get it as a Word (.docx) or PDF file.
- Job-based lessonsWhat users want to get done
- Step-by-step guidesBased on your help docs
- Screenshot marksWhere each image goes
- Paths by roleAdmins, managers, end users
- Knowledge checksShort quizzes after lessons
How it works
- 1BriefYou share the product and help docs
- 2ProgramWe map roles and jobs to lessons
- 3LessonsWe write guides and checks
What we need from you
What your product does and for whom, the user roles, the first result a new account should reach, and your help articles or feature notes pasted as text. Documents can also be attached as PDF, Word or Excel files.
We will ask you:
- What does your product do and for whom?
- Which user roles need training?
- What should a new account achieve first?
- Where will the academy live?
Compare packages
| Packages | BasicAcademy program$19 | StandardProgram and 5 lessons$45 | PremiumProgram and 12 lessons$89 |
|---|---|---|---|
| Deadline | 1 day | 3 days | 5 days |
| Revisions | 1 | 2 | 3 |
| Course program | Yes | Yes | Yes |
| Full lessons | No | 5 | 12 |
| Length per lesson | outline only | up to 1,500 words | up to 1,500 words |
| Knowledge checks | No | Yes | Yes |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Can you look at our product yourselves?
We do not log in to your product. Paste or attach help articles, feature notes or a description of the screens, and we write the steps from them.
Do you make the screenshots?
No, we mark in the text which screenshot goes where and what it should show, and your team takes them.
What happens when the interface changes?
Lessons are built around tasks, so usually only a few steps need updating, not the whole course.