WritingApology letters
Apology letter to customers after an incident
Pricefrom $12
Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Example for the Standard package
Business letter: payment reminder to a wholesale client
Version A: polite but clear
Subject: Invoices HOC-0412 and HOC-0419: payment now 34 days overdue
Dear Ms. [Surname],
Thank you again for featuring our autumn mugs in your window display. We have heard from several of your customers who found us through your shop, and we value the partnership.
I am writing about two invoices that remain open:
| Invoice | Date | Amount | Due date |
|---|---|---|---|
| HOC-0412 | 2 September | $1,240.00 | 16 September |
| HOC-0419 | 9 September | $865.50 | 23 September |
| Total | $2,105.50 |
We have not yet received payment for either of them, and our reminder of 1 October went unanswered. If payment has already been sent, please accept our thanks and let me know the date so we can match it.
Could you please settle the total of $2,105.50 by [date, 7 days from sending]? Bank details are at the bottom of both invoices. If a split payment would be easier, reply to this email with a date for each part and we will gladly agree it.
We would like to plan your winter order together, and we can confirm the new collection as soon as the account is up to date.
Kind regards, [Your name] Hollow Oak Ceramics | [phone]
Version B: firm (changed paragraphs)
Subject: Final reminder: $2,105.50 overdue since September
Despite our reminder of 1 October, invoices HOC-0412 and HOC-0419 remain unpaid, now 34 days past their due dates.
Please pay the full $2,105.50 by [date]. Until the account is settled, we are unable to dispatch new orders, including the winter collection reserved for you.
If we do not receive payment or a reply by that date, we will apply the late fee set out in our terms of trade (section 5) and pass the matter to our collections partner.
Notes for you
- Use Version A first. If there is no reply within 7 days, send Version B.
- Fill in the bracketed fields and check that the invoice amounts match your records.
- Only mention the late fee if it really is in the terms the client signed.
Client: Hollow Oak Ceramics, a small pottery studio selling to gift shops Situation: a retail partner has not paid two invoices, now 34 days overdue. The studio wants the money, but also wants to keep the shop as a client. Delivered: one letter in two tones. Version A is below in full; Version B shows the paragraphs that change.
The client and all details are made up.
About this service
Most landlord and tenant disputes start with a vague message and grow from there. We write a letter that refers to the relevant lease clause, states the facts with dates and asks for one clear action by a set date, whether you are a tenant asking for repairs or your deposit back, or a landlord giving notice of a rent change or late payment. Notice periods and tenancy rules differ by country and city, so check the required wording locally before you send it.
What is included
- What you getA dated letter that refers to your lease and property, with the request, the deadline and space for signatures. Delivered as text and as a file.
- Lease referencesClauses quoted where they help
- Dated factsWhat happened and when
- One clear requestRepair, payment, notice or refund
- DeadlineA reasonable date to reply
- Paper trailCan serve as a record later
How it works
- 1SituationYou tell us your side and the lease terms
- 2LetterWe write it in the tone you choose
- 3SendingYou date, sign and deliver it
What we need from you
Whether you are the landlord or the tenant, the property address, the relevant lease terms, what happened and when, and what you want done by which date.
We will ask you:
- Are you the landlord or the tenant?
- What is the letter about?
- Which country and city is the property in?
- What should happen and by when?
Compare packages
| Packages | BasicOne rental letter$12 | StandardOne letter in 2 tones$25 | Premium3 letters for one tenancy$45 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 3 days |
| Revisions | 1 | 2 | 3 |
| Letters | 1 | 1 | 3 |
| Length | up to 1 page | up to 2 pages | up to 2 pages each |
| Tone versions | 1 | 2 | 1 |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Is the letter a formal legal notice?
No. It is a clear written letter. Some notices, like eviction, must follow a legal form in your area, so check that locally.
Can you write a request to get my deposit back?
Yes. We list the condition at move-out, the amount and the deadline for returning it.
Can I send it by email?
Yes, unless your lease or local rules require post. The text works for both.
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