About this service
We write the emails a customer gets between checkout and the next order: a thank-you with what happens next, a delivery-day check-in with care or setup tips, and a review request sent once the product has actually been used. Each email has one job, so the review ask is not buried under cross-sells.
What is included
- What you getReady email texts with two subject lines and preview text each, plus send timing tied to order and delivery events in higher packages.
- Thank-you emailOrder confirmed, what happens next
- Usage tipsCare, setup or first steps with the product
- Review requestTimed after delivery, one clear link
- Repeat-order nudgeRefill, accessory or a next-order code
How it works
- 1BriefYou describe the product and the delivery timeline
- 2Flow mapWe place each email on the order timeline
- 3WritingWe write subjects, preview text and body
What we need from you
What you sell, typical delivery time, where you collect reviews (your site, Google, Trustpilot, a marketplace) and any discount you can offer for the next order.
We will ask you:
- How long does delivery usually take?
- Where should customers leave a review?
- Do customers need tips to use the product well?
- Can you offer anything for the next order?
Compare packages
| Packages | BasicReview request email$12 | Standard3-email flow$25 | Premium6-email flow$45 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 4 days |
| Revisions | 1 | 2 | 3 |
| Emails | 1 | 3 | 6 |
| Subject lines per email | 2 | 2 | 2 |
| Send timing | No | Yes | Yes |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Can you offer a discount in exchange for a review?
We do not write "discount for a positive review": many review platforms forbid it. We can thank customers for any honest review or offer a code for the next order separately.
Will the emails work in Shopify, Klaviyo or Mailchimp?
Yes, you get plain text with merge tags marked, such as the first name and order number, to paste into any email tool.
Do you set up the flow?
No, we deliver the texts and timing. You or your developer set the triggers in your email tool.