Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
SOP set: opening and closing procedures for a small café
SOP-02: Closing the café
| Purpose | Leave the café clean, safe and ready for the morning shift |
| Who | The closing barista; the shift lead signs off |
| When | Start at 5:30 pm, doors locked at 6:00 pm, finished by 6:45 pm |
| You need | Closing checklist sheet, till key, cleaning caddy, blue cloths |
Before you start
Warning: Never switch off the main power at the wall. The fridges and the alarm run on the same board.
Steps
- At 5:30 pm, turn the door sign to "Last orders". Customers already inside can stay until 6:00.
- Switch the coffee machine to rinse mode. Press and hold the cup button for 5 seconds. You should see: "RINSE" flashing on the display and hot water running through both group heads for about 2 minutes.
- Take out the portafilters and soak them in the black container with one cleaning tablet. Leave them for 20 minutes.
- Move cakes and sandwiches to the back fridge. Label anything opened today with today's date and "Use by tomorrow".
- Record the fridge temperatures on the log sheet. You should see: between 1 °C and 5 °C. If a fridge shows above 5 °C, go to step 12 first.
- At 6:00 pm, lock the front door and turn the sign to "Closed".
- Close the till. Press MENU, then "End of day", then "Z report". You should see: the report printing with today's total. Do not count the cash at the counter; take the drawer to the office.
(Steps 8–14: floors, bins, alarm and handover note.)
If something goes wrong
| Problem | What to do |
|---|---|
| Fridge above 5 °C | Move food to the second fridge, note the time and temperature, message the shift lead |
| Z report does not print | Replace the paper roll; if it still fails, write the total from the screen and photograph it |
| Alarm will not set | Check the back door is fully shut; the alarm will not arm with it open |
Sign-off
Closing barista: name, time. Shift lead: initials.
Last reviewed: [date]. Review again when the coffee machine or till is replaced.
Client: Bluebell Café, 22 seats, 7 staff working in rotating shifts Input: the owner's voice notes, a handwritten checklist and 9 photos of the counter, coffee machine and till screen Delivered: a set of 6 SOPs (4,600 words): opening, closing, cash handling, fridge temperature log, deep-cleaning the coffee machine, handling a customer complaint. Below: an excerpt of the closing procedure.
The client and all details are made up.
About this service
A clear manual means fewer returns, fewer one-star reviews saying "hard to set up" and fewer support emails. We write a user manual and a quick start guide for a physical product from your specs, photos and notes: what is in the box, first setup, everyday use, care and cleaning, troubleshooting and warranty contacts. Safety warnings are placed where the risk occurs, using the facts you provide.
What is included
- What you getA user manual and a one-page quick start guide as formatted text, ready for your designer to lay out for print or for your product page. You also get it as a Word (.docx) or PDF file. Content comes from your specs and photos; we do not test the product.
- Quick start guideSetup in a few illustrated steps
- Parts and controlsLabeled list matched to your photos
- Troubleshooting tableProblem, cause, solution
- Care and warrantyCleaning, storage, contacts
- Placed warningsNext to the step they belong to
How it works
- 1BriefYou send specs and photos
- 2Structure and writingWe write the manual and quick start
- 3DeliveryYou get text ready for layout
What we need from you
The product, its specifications, photos of the product, its buttons and parts, the setup steps as you do them, existing safety notes and the countries you sell in.
We will ask you:
- What is the product?
- Where is it sold, and in which languages does the manual need to exist?
- Do you have existing safety warnings from the manufacturer?
Compare packages
| Packages | BasicQuick start or short manual$15 | StandardFull manual and quick start$35 | PremiumDetailed manual with FAQ$69 |
|---|---|---|---|
| Deadline | 1 day | 3 days | 5 days |
| Revisions | 1 | 2 | 3 |
| Length | up to 1,500 words | up to 5,000 words | up to 12,000 words |
| Quick start guide | Yes | Yes | Yes |
| Troubleshooting and FAQ | Short table | Table | Table and FAQ |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Will the manual meet CE or other labeling rules?
We structure it the way such manuals usually are, but required warnings and markings depend on the product category, so your compliance contact must confirm them.
Can you write it from a Chinese factory manual?
Yes. Paste or attach the text or send photos of the pages, and we rewrite it into clear English or Russian, keeping every technical value.
Do you design the booklet?
No, you get Word (.docx) and PDF files with headings and placement notes for images, in a simple layout. The designed booklet is done by your designer.