Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
SOP set: opening and closing procedures for a small café
SOP-02: Closing the café
| Purpose | Leave the café clean, safe and ready for the morning shift |
| Who | The closing barista; the shift lead signs off |
| When | Start at 5:30 pm, doors locked at 6:00 pm, finished by 6:45 pm |
| You need | Closing checklist sheet, till key, cleaning caddy, blue cloths |
Before you start
Warning: Never switch off the main power at the wall. The fridges and the alarm run on the same board.
Steps
- At 5:30 pm, turn the door sign to "Last orders". Customers already inside can stay until 6:00.
- Switch the coffee machine to rinse mode. Press and hold the cup button for 5 seconds. You should see: "RINSE" flashing on the display and hot water running through both group heads for about 2 minutes.
- Take out the portafilters and soak them in the black container with one cleaning tablet. Leave them for 20 minutes.
- Move cakes and sandwiches to the back fridge. Label anything opened today with today's date and "Use by tomorrow".
- Record the fridge temperatures on the log sheet. You should see: between 1 °C and 5 °C. If a fridge shows above 5 °C, go to step 12 first.
- At 6:00 pm, lock the front door and turn the sign to "Closed".
- Close the till. Press MENU, then "End of day", then "Z report". You should see: the report printing with today's total. Do not count the cash at the counter; take the drawer to the office.
(Steps 8–14: floors, bins, alarm and handover note.)
If something goes wrong
| Problem | What to do |
|---|---|
| Fridge above 5 °C | Move food to the second fridge, note the time and temperature, message the shift lead |
| Z report does not print | Replace the paper roll; if it still fails, write the total from the screen and photograph it |
| Alarm will not set | Check the back door is fully shut; the alarm will not arm with it open |
Sign-off
Closing barista: name, time. Shift lead: initials.
Last reviewed: [date]. Review again when the coffee machine or till is replaced.
Client: Bluebell Café, 22 seats, 7 staff working in rotating shifts Input: the owner's voice notes, a handwritten checklist and 9 photos of the counter, coffee machine and till screen Delivered: a set of 6 SOPs (4,600 words): opening, closing, cash handling, fridge temperature log, deep-cleaning the coffee machine, handling a customer complaint. Below: an excerpt of the closing procedure.
The client and all details are made up.
About this service
The first week with a new client sets the tone for the whole project, and many agencies and coaches lose it to scattered emails. We write a welcome guide that tells new clients what happens next: the timeline, what you need from them and by when, how to reach you and your response times, how feedback and revisions work, and how billing runs. It reads warmly but sets boundaries, so fewer questions reach your inbox.
What is included
- What you getA client welcome guide as formatted text for a Notion page, a client portal or a document you send after signing, plus a short welcome email. You also get it as a Word (.docx) or PDF file.
- What happens nextStages and dates at a glance
- Client to-do listAccess, materials, deadlines
- Communication rulesChannels, hours, response times
- Feedback and revisionsHow and when to send comments
- Welcome emailA short note that links the guide
How it works
- 1BriefYou describe your process
- 2Structure and writingWe write the guide in your voice
- 3DeliveryYou get the guide and email
What we need from you
Your service, the project stages and timeline, what clients must provide, communication channels and hours, revision and payment rules.
We will ask you:
- What service do clients buy from you?
- What are the project stages?
- How and when can clients reach you?
Compare packages
| Packages | BasicWelcome guide up to 1,500 words$15 | StandardGuide with FAQ and email$35 | PremiumGuide for up to 3 services$69 |
|---|---|---|---|
| Deadline | 1 day | 3 days | 5 days |
| Revisions | 1 | 2 | 3 |
| Length | up to 1,500 words | up to 5,000 words | up to 12,000 words |
| Services covered | 1 | 1 | up to 3 |
| Client FAQ and email | No | Yes | Yes |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Can the guide include our brand look?
You get Word (.docx) and PDF files with headings and suggested callouts in a simple layout; your brand design is done in your own tool or template.
Do you write a version for each service?
Premium covers up to three services with a shared part and service-specific sections.
Can it replace my contract?
No. It explains how you work in friendly language; the terms that bind still belong in your contract.