Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
SOP set: opening and closing procedures for a small café
SOP-02: Closing the café
| Purpose | Leave the café clean, safe and ready for the morning shift |
| Who | The closing barista; the shift lead signs off |
| When | Start at 5:30 pm, doors locked at 6:00 pm, finished by 6:45 pm |
| You need | Closing checklist sheet, till key, cleaning caddy, blue cloths |
Before you start
Warning: Never switch off the main power at the wall. The fridges and the alarm run on the same board.
Steps
- At 5:30 pm, turn the door sign to "Last orders". Customers already inside can stay until 6:00.
- Switch the coffee machine to rinse mode. Press and hold the cup button for 5 seconds. You should see: "RINSE" flashing on the display and hot water running through both group heads for about 2 minutes.
- Take out the portafilters and soak them in the black container with one cleaning tablet. Leave them for 20 minutes.
- Move cakes and sandwiches to the back fridge. Label anything opened today with today's date and "Use by tomorrow".
- Record the fridge temperatures on the log sheet. You should see: between 1 °C and 5 °C. If a fridge shows above 5 °C, go to step 12 first.
- At 6:00 pm, lock the front door and turn the sign to "Closed".
- Close the till. Press MENU, then "End of day", then "Z report". You should see: the report printing with today's total. Do not count the cash at the counter; take the drawer to the office.
(Steps 8–14: floors, bins, alarm and handover note.)
If something goes wrong
| Problem | What to do |
|---|---|
| Fridge above 5 °C | Move food to the second fridge, note the time and temperature, message the shift lead |
| Z report does not print | Replace the paper roll; if it still fails, write the total from the screen and photograph it |
| Alarm will not set | Check the back door is fully shut; the alarm will not arm with it open |
Sign-off
Closing barista: name, time. Shift lead: initials.
Last reviewed: [date]. Review again when the coffee machine or till is replaced.
Client: Bluebell Café, 22 seats, 7 staff working in rotating shifts Input: the owner's voice notes, a handwritten checklist and 9 photos of the counter, coffee machine and till screen Delivered: a set of 6 SOPs (4,600 words): opening, closing, cash handling, fridge temperature log, deep-cleaning the coffee machine, handling a customer complaint. Below: an excerpt of the closing procedure.
The client and all details are made up.
About this service
A handbook answers the questions every new hire asks in the first weeks: working hours, how to request leave, who approves expenses, what tools to use and how performance is reviewed. We write it from your existing policies and notes in a welcoming voice that still makes the rules clear, with sections on culture, everyday work, pay and benefits, conduct and leaving the company. Points that depend on employment law are marked for your HR or legal review.
What is included
- What you getAn employee handbook as formatted text with a table of contents, ready for Notion, Confluence, Google Docs or your HR system. You also get it as a Word (.docx) or PDF file. It describes your policies; it is not legal advice on employment law.
- Welcome and cultureMission, values, how you work
- Everyday rulesHours, remote work, tools, expenses
- Leave and benefitsHow to request and who approves
- ConductRespect, safety, conflicts of interest
- Legal points flaggedWhat HR or a lawyer must confirm
How it works
- 1BriefYou share policies and notes
- 2Structure and writingWe build the handbook section by section
- 3DeliveryYou get the handbook with contents
What we need from you
Company name, size and country, your current policies or notes (hours, leave, remote work, expenses, equipment), your values and the tone you want.
We will ask you:
- How big is the company, and where do people work?
- Which policies already exist?
- What tone fits your company?
Compare packages
| Packages | BasicHandbook basics up to 2,000 words$19 | StandardHandbook up to 6,000 words$39 | PremiumFull handbook up to 14,000 words$79 |
|---|---|---|---|
| Deadline | 1 day | 3 days | 5 days |
| Revisions | 1 | 2 | 3 |
| Length | up to 2,000 words | up to 6,000 words | up to 14,000 words |
| Sections | up to 5 | up to 12 | up to 25 |
| FAQ for new hires | No | Yes | Yes |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Can you write policies we do not have yet?
We can draft a typical version for you to decide on, clearly marked as a proposal for management and HR to approve.
Does it work for staff in several countries?
Yes. Shared rules go in the main text, and country differences are marked so each local team can complete them.
Is the handbook a legal contract?
No. We add the usual statement that it does not replace employment contracts. Your lawyer should still review it.