Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
SOP set: opening and closing procedures for a small café
SOP-02: Closing the café
| Purpose | Leave the café clean, safe and ready for the morning shift |
| Who | The closing barista; the shift lead signs off |
| When | Start at 5:30 pm, doors locked at 6:00 pm, finished by 6:45 pm |
| You need | Closing checklist sheet, till key, cleaning caddy, blue cloths |
Before you start
Warning: Never switch off the main power at the wall. The fridges and the alarm run on the same board.
Steps
- At 5:30 pm, turn the door sign to "Last orders". Customers already inside can stay until 6:00.
- Switch the coffee machine to rinse mode. Press and hold the cup button for 5 seconds. You should see: "RINSE" flashing on the display and hot water running through both group heads for about 2 minutes.
- Take out the portafilters and soak them in the black container with one cleaning tablet. Leave them for 20 minutes.
- Move cakes and sandwiches to the back fridge. Label anything opened today with today's date and "Use by tomorrow".
- Record the fridge temperatures on the log sheet. You should see: between 1 °C and 5 °C. If a fridge shows above 5 °C, go to step 12 first.
- At 6:00 pm, lock the front door and turn the sign to "Closed".
- Close the till. Press MENU, then "End of day", then "Z report". You should see: the report printing with today's total. Do not count the cash at the counter; take the drawer to the office.
(Steps 8–14: floors, bins, alarm and handover note.)
If something goes wrong
| Problem | What to do |
|---|---|
| Fridge above 5 °C | Move food to the second fridge, note the time and temperature, message the shift lead |
| Z report does not print | Replace the paper roll; if it still fails, write the total from the screen and photograph it |
| Alarm will not set | Check the back door is fully shut; the alarm will not arm with it open |
Sign-off
Closing barista: name, time. Shift lead: initials.
Last reviewed: [date]. Review again when the coffee machine or till is replaced.
Client: Bluebell Café, 22 seats, 7 staff working in rotating shifts Input: the owner's voice notes, a handwritten checklist and 9 photos of the counter, coffee machine and till screen Delivered: a set of 6 SOPs (4,600 words): opening, closing, cash handling, fridge temperature log, deep-cleaning the coffee machine, handling a customer complaint. Below: an excerpt of the closing procedure.
The client and all details are made up.
About this service
A good FAQ page answers the doubts that stop people from buying: shipping times, returns, sizes, payment methods, how long a service takes. We collect the questions your customers actually ask from the emails, chats and reviews you paste or attach, group them into topics and write short, direct answers in your brand voice. Each answer links to the page with more detail, and the questions are phrased the way customers type them.
What is included
- What you getAn FAQ page grouped by topic as text ready to paste into your site builder, with an optional FAQ structured data snippet. We do not edit your site directly.
- Real questionsTaken from your customer messages
- Topic groupsOrders, shipping, returns, product
- Short answersThe answer first, details after
- Schema snippetOptional code for search results
How it works
- 1BriefYou paste or attach rules and questions
- 2Structure and writingWe group and answer them
- 3DeliveryYou get the FAQ ready to paste
What we need from you
What you sell, your shipping, payment and return rules, and real customer questions from emails, chats or reviews.
We will ask you:
- What does your business sell?
- What do customers ask most often?
- What are your shipping, payment and return rules?
Compare packages
| Packages | BasicFAQ up to 10 questions$10 | StandardFAQ up to 25 questions$20 | PremiumFAQ up to 60 questions$39 |
|---|---|---|---|
| Deadline | 1 day | 3 days | 5 days |
| Revisions | 1 | 2 | 3 |
| Length | up to 800 words | up to 2,500 words | up to 6,000 words |
| Questions | up to 10 | up to 25 | up to 60 |
| Schema snippet | No | Yes | Yes |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
How many questions should an FAQ have?
Usually 10 to 30. More than that and people stop scanning, so we merge similar questions.
Will the FAQ show up in Google results?
The schema snippet makes the page eligible, but search engines decide what to show and we cannot promise it.
Can you write answers for policies I have not set yet?
We mark such questions and leave a placeholder, so you never publish a rule you did not decide on.