Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
SOP set: opening and closing procedures for a small café
SOP-02: Closing the café
| Purpose | Leave the café clean, safe and ready for the morning shift |
| Who | The closing barista; the shift lead signs off |
| When | Start at 5:30 pm, doors locked at 6:00 pm, finished by 6:45 pm |
| You need | Closing checklist sheet, till key, cleaning caddy, blue cloths |
Before you start
Warning: Never switch off the main power at the wall. The fridges and the alarm run on the same board.
Steps
- At 5:30 pm, turn the door sign to "Last orders". Customers already inside can stay until 6:00.
- Switch the coffee machine to rinse mode. Press and hold the cup button for 5 seconds. You should see: "RINSE" flashing on the display and hot water running through both group heads for about 2 minutes.
- Take out the portafilters and soak them in the black container with one cleaning tablet. Leave them for 20 minutes.
- Move cakes and sandwiches to the back fridge. Label anything opened today with today's date and "Use by tomorrow".
- Record the fridge temperatures on the log sheet. You should see: between 1 °C and 5 °C. If a fridge shows above 5 °C, go to step 12 first.
- At 6:00 pm, lock the front door and turn the sign to "Closed".
- Close the till. Press MENU, then "End of day", then "Z report". You should see: the report printing with today's total. Do not count the cash at the counter; take the drawer to the office.
(Steps 8–14: floors, bins, alarm and handover note.)
If something goes wrong
| Problem | What to do |
|---|---|
| Fridge above 5 °C | Move food to the second fridge, note the time and temperature, message the shift lead |
| Z report does not print | Replace the paper roll; if it still fails, write the total from the screen and photograph it |
| Alarm will not set | Check the back door is fully shut; the alarm will not arm with it open |
Sign-off
Closing barista: name, time. Shift lead: initials.
Last reviewed: [date]. Review again when the coffee machine or till is replaced.
Client: Bluebell Café, 22 seats, 7 staff working in rotating shifts Input: the owner's voice notes, a handwritten checklist and 9 photos of the counter, coffee machine and till screen Delivered: a set of 6 SOPs (4,600 words): opening, closing, cash handling, fridge temperature log, deep-cleaning the coffee machine, handling a customer complaint. Below: an excerpt of the closing procedure.
The client and all details are made up.
About this service
Guests notice inconsistency at once: one receptionist explains breakfast and Wi-Fi, the next forgets; one room has two towels, the next has four. We write SOPs for your front desk and housekeeping: check-in and check-out, payments and deposits, room changes, late check-out, lost and found, guest complaints, room cleaning order and the inspection checklist. The wording gives staff ready phrases for common situations without sounding scripted.
What is included
- What you getFront desk and housekeeping SOPs with checklists and sample phrases, as formatted text for your staff binder, PMS notes or training. You also get it as a Word (.docx) or PDF file. We write from your notes and do not access your booking system.
- Check-in and outSteps, ID, deposit, key cards
- Guest requestsRoom change, late check-out, extras
- ComplaintsWhat to say and who to call
- Housekeeping orderDeparture and stay-over rooms
- Inspection checklistWhat the supervisor checks
How it works
- 1BriefYou describe the hotel and rules
- 2Structure and writingWe write SOPs and phrases
- 3DeliveryYou get SOPs by department
What we need from you
The hotel type and size, check-in and out times, payment and deposit rules, your PMS, room types and amenities, and your service standards.
We will ask you:
- What kind of property is it?
- Which situations cause the most trouble?
- In which languages do staff talk to guests?
Compare packages
| Packages | Basic1 SOP up to 1,500 words$15 | StandardUp to 8 SOPs$35 | PremiumFull SOP set$69 |
|---|---|---|---|
| Deadline | 1 day | 3 days | 5 days |
| Revisions | 1 | 2 | 3 |
| Length | up to 1,500 words | up to 5,000 words | up to 12,000 words |
| SOPs | 1 | up to 8 | up to 20 |
| Guest phrases | No | Yes | Yes |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Can you include phrases in two languages?
Yes. Name the languages and we add guest phrases in each, while the steps stay in one language.
Do you write steps for our PMS?
Yes, from screenshots of the screens you use, such as Opera, Cloudbeds or Mews.
Does it cover night audit?
If you describe your night shift routine, we write it as its own SOP.