Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
SOP set: opening and closing procedures for a small café
SOP-02: Closing the café
| Purpose | Leave the café clean, safe and ready for the morning shift |
| Who | The closing barista; the shift lead signs off |
| When | Start at 5:30 pm, doors locked at 6:00 pm, finished by 6:45 pm |
| You need | Closing checklist sheet, till key, cleaning caddy, blue cloths |
Before you start
Warning: Never switch off the main power at the wall. The fridges and the alarm run on the same board.
Steps
- At 5:30 pm, turn the door sign to "Last orders". Customers already inside can stay until 6:00.
- Switch the coffee machine to rinse mode. Press and hold the cup button for 5 seconds. You should see: "RINSE" flashing on the display and hot water running through both group heads for about 2 minutes.
- Take out the portafilters and soak them in the black container with one cleaning tablet. Leave them for 20 minutes.
- Move cakes and sandwiches to the back fridge. Label anything opened today with today's date and "Use by tomorrow".
- Record the fridge temperatures on the log sheet. You should see: between 1 °C and 5 °C. If a fridge shows above 5 °C, go to step 12 first.
- At 6:00 pm, lock the front door and turn the sign to "Closed".
- Close the till. Press MENU, then "End of day", then "Z report". You should see: the report printing with today's total. Do not count the cash at the counter; take the drawer to the office.
(Steps 8–14: floors, bins, alarm and handover note.)
If something goes wrong
| Problem | What to do |
|---|---|
| Fridge above 5 °C | Move food to the second fridge, note the time and temperature, message the shift lead |
| Z report does not print | Replace the paper roll; if it still fails, write the total from the screen and photograph it |
| Alarm will not set | Check the back door is fully shut; the alarm will not arm with it open |
Sign-off
Closing barista: name, time. Shift lead: initials.
Last reviewed: [date]. Review again when the coffee machine or till is replaced.
Client: Bluebell Café, 22 seats, 7 staff working in rotating shifts Input: the owner's voice notes, a handwritten checklist and 9 photos of the counter, coffee machine and till screen Delivered: a set of 6 SOPs (4,600 words): opening, closing, cash handling, fridge temperature log, deep-cleaning the coffee machine, handling a customer complaint. Below: an excerpt of the closing procedure.
The client and all details are made up.
About this service
Most people use a program every day and still click through menus for things a shortcut does in a second. Name the program, its version and your operating system, and tell us what you do in it most, and we write a written cheat sheet for your work: the shortcuts that matter, grouped by task, the five or ten key workflows in a few steps each, and the settings worth changing once. It is short enough to print on one or two pages or pin next to your screen.
What is included
- What you getA written cheat sheet with shortcut tables by task, key workflows in short steps and recommended settings, laid out to print, on the order page and as a Word (.docx) or PDF file.
- Shortcuts by taskGrouped as you work, not alphabetically
- Key workflowsYour everyday tasks in a few steps
- Windows and MacBoth shown if your team uses both
- Settings to changeOne-time tweaks that save time
- Written guideNot a call or a live lesson
How it works
- 1BriefYou name the program and your tasks
- 2WritingWe pick shortcuts and steps for you
- 3Cheat sheetYou print it or pin it by your screen
What we need from you
The program and version, Windows or Mac, what you or your team do in it every day, things that take too long, and screenshots of your workspace if it is customised.
We will ask you:
- Which program and version is it?
- Do you use Windows, Mac or both?
- What do you do in it most often?
- Who is the cheat sheet for: you or a team?
Compare packages
| Packages | BasicOne-page cheat sheet$10 | StandardTwo pages with workflows$20 | PremiumTeam pack for up to 3 roles$39 |
|---|---|---|---|
| Deadline | 1 day | 3 days | 5 days |
| Revisions | 1 | 2 | 3 |
| Length | 1 page | up to 2 pages | up to 6 pages |
| Workflows | up to 3 | up to 10 | up to 20 |
| Versions for roles | 1 | 1 | up to 3 |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Do the shortcuts work in my version?
We write for the version you name. Programs change shortcuts from time to time, so check any that do not work and tell us within your revisions.
Can it include our custom shortcuts?
Yes, list them in the brief or attach a screenshot of your shortcut settings.
Is it a training course?
No, it is a compact written reference. For step-by-step lessons, choose a lessons offer for your program.