Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
SOP set: opening and closing procedures for a small café
SOP-02: Closing the café
| Purpose | Leave the café clean, safe and ready for the morning shift |
| Who | The closing barista; the shift lead signs off |
| When | Start at 5:30 pm, doors locked at 6:00 pm, finished by 6:45 pm |
| You need | Closing checklist sheet, till key, cleaning caddy, blue cloths |
Before you start
Warning: Never switch off the main power at the wall. The fridges and the alarm run on the same board.
Steps
- At 5:30 pm, turn the door sign to "Last orders". Customers already inside can stay until 6:00.
- Switch the coffee machine to rinse mode. Press and hold the cup button for 5 seconds. You should see: "RINSE" flashing on the display and hot water running through both group heads for about 2 minutes.
- Take out the portafilters and soak them in the black container with one cleaning tablet. Leave them for 20 minutes.
- Move cakes and sandwiches to the back fridge. Label anything opened today with today's date and "Use by tomorrow".
- Record the fridge temperatures on the log sheet. You should see: between 1 °C and 5 °C. If a fridge shows above 5 °C, go to step 12 first.
- At 6:00 pm, lock the front door and turn the sign to "Closed".
- Close the till. Press MENU, then "End of day", then "Z report". You should see: the report printing with today's total. Do not count the cash at the counter; take the drawer to the office.
(Steps 8–14: floors, bins, alarm and handover note.)
If something goes wrong
| Problem | What to do |
|---|---|
| Fridge above 5 °C | Move food to the second fridge, note the time and temperature, message the shift lead |
| Z report does not print | Replace the paper roll; if it still fails, write the total from the screen and photograph it |
| Alarm will not set | Check the back door is fully shut; the alarm will not arm with it open |
Sign-off
Closing barista: name, time. Shift lead: initials.
Last reviewed: [date]. Review again when the coffee machine or till is replaced.
Client: Bluebell Café, 22 seats, 7 staff working in rotating shifts Input: the owner's voice notes, a handwritten checklist and 9 photos of the counter, coffee machine and till screen Delivered: a set of 6 SOPs (4,600 words): opening, closing, cash handling, fridge temperature log, deep-cleaning the coffee machine, handling a customer complaint. Below: an excerpt of the closing procedure.
The client and all details are made up.
About this service
When a team moves to Google Workspace, files end up in personal Drives, nobody knows whether to share a link or a folder, and calendars are full of double bookings. We write a written guide for your team’s daily work: how your shared drives and folders are organised, sharing rules, editing together in Docs and Sheets with comments and version history, booking meetings and rooms in Calendar, and Meet basics. The guide follows your company’s own rules and examples, so it reads like an internal handbook rather than a generic tutorial.
What is included
- What you getA written team guide organised by app with step-by-step tasks, your company rules and a short FAQ, on the order page and as a Word (.docx) or PDF file you can share on your Drive.
- Drive and shared drivesWhere files live and who owns them
- Sharing rulesLinks, folders, external guests
- Docs and Sheets togetherComments, suggestions and version history
- Calendar and MeetBooking, rooms, availability and calls
- Written guideNot a call or a live lesson
How it works
- 1BriefYou share your rules, apps and pain points
- 2WritingWe write tasks for each app
- 3GuideYou share it with your team
What we need from you
Your folder structure and sharing rules, the apps the team uses most, common mix-ups you want to stop, examples of your documents or meeting habits, and screenshots with private data hidden, plus any old instructions as PDF, Word or Excel files.
We will ask you:
- How big is the team, and who will read the guide?
- Which apps does your team use most?
- What goes wrong most often today?
- Are you moving from Microsoft 365 or another tool?
Compare packages
| Packages | BasicQuick start guide$15 | StandardTeam guide for up to 5 apps$35 | PremiumFull handbook with FAQ$69 |
|---|---|---|---|
| Deadline | 1 day | 3 days | 5 days |
| Revisions | 1 | 2 | 3 |
| Length | up to 1,500 words | up to 5,000 words | up to 12,000 words |
| Apps covered | up to 2 | up to 5 | up to 10 |
| FAQ section | No | Yes | Yes |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Will you set up our Workspace admin settings?
No, we never log in to your admin console. Admin steps can be described for your admin to follow, but this guide is for everyday users.
Is it a video course?
No, it is a written guide with step-by-step tasks. You can share it on your Drive or intranet.
Can it cover Gmail too?
Yes, name it in the brief. Standard and Premium cover more apps, including Gmail labels, filters and shared inboxes.