Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
SOP set: opening and closing procedures for a small café
SOP-02: Closing the café
| Purpose | Leave the café clean, safe and ready for the morning shift |
| Who | The closing barista; the shift lead signs off |
| When | Start at 5:30 pm, doors locked at 6:00 pm, finished by 6:45 pm |
| You need | Closing checklist sheet, till key, cleaning caddy, blue cloths |
Before you start
Warning: Never switch off the main power at the wall. The fridges and the alarm run on the same board.
Steps
- At 5:30 pm, turn the door sign to "Last orders". Customers already inside can stay until 6:00.
- Switch the coffee machine to rinse mode. Press and hold the cup button for 5 seconds. You should see: "RINSE" flashing on the display and hot water running through both group heads for about 2 minutes.
- Take out the portafilters and soak them in the black container with one cleaning tablet. Leave them for 20 minutes.
- Move cakes and sandwiches to the back fridge. Label anything opened today with today's date and "Use by tomorrow".
- Record the fridge temperatures on the log sheet. You should see: between 1 °C and 5 °C. If a fridge shows above 5 °C, go to step 12 first.
- At 6:00 pm, lock the front door and turn the sign to "Closed".
- Close the till. Press MENU, then "End of day", then "Z report". You should see: the report printing with today's total. Do not count the cash at the counter; take the drawer to the office.
(Steps 8–14: floors, bins, alarm and handover note.)
If something goes wrong
| Problem | What to do |
|---|---|
| Fridge above 5 °C | Move food to the second fridge, note the time and temperature, message the shift lead |
| Z report does not print | Replace the paper roll; if it still fails, write the total from the screen and photograph it |
| Alarm will not set | Check the back door is fully shut; the alarm will not arm with it open |
Sign-off
Closing barista: name, time. Shift lead: initials.
Last reviewed: [date]. Review again when the coffee machine or till is replaced.
Client: Bluebell Café, 22 seats, 7 staff working in rotating shifts Input: the owner's voice notes, a handwritten checklist and 9 photos of the counter, coffee machine and till screen Delivered: a set of 6 SOPs (4,600 words): opening, closing, cash handling, fridge temperature log, deep-cleaning the coffee machine, handling a customer complaint. Below: an excerpt of the closing procedure.
The client and all details are made up.
About this service
A salon or spa feels premium when every guest gets the same experience, whether the senior stylist or a new hire is on shift: a warm greeting, a proper consultation, clean tools and a rebooking offer at the till. We write your procedures from your notes and price list: front desk and booking, consultation and patch tests, treatment room setup, tool cleaning between clients, retail recommendations, checkout and rebooking, plus opening and closing. Each procedure is short enough to learn in one shift and comes with a checklist for the room or the desk.
What is included
- What you getSalon procedures with room and desk checklists on the order page and as a Word (.docx) or PDF file, ready to print or share with staff.
- Guest journeyBooking, greeting, consultation, checkout
- Room setup and cleaningBetween clients and at day end
- Rebooking and retailNatural phrases at the till
- Difficult momentsLate guests, complaints, no-shows
- ChecklistsOpening, closing and room checks
How it works
- 1BriefYou send services, rules and notes
- 2WritingWe write procedures and checklists
- 3DeliveryYou get the set as text and a file
What we need from you
Your services and price list, how booking works, your hygiene and cleaning rules, what you want guests to experience, common staff mistakes, and any existing rules or manuals as PDF, Word or Excel.
We will ask you:
- Which services do you offer?
- How do guests book and pay?
- What hygiene and cleaning rules do you follow?
- Where do guests most often have a bad experience?
Compare packages
| Packages | BasicOne procedure$15 | StandardSalon procedure set$35 | PremiumFull salon manual$69 |
|---|---|---|---|
| Deadline | 1 day | 3 days | 5 days |
| Revisions | 1 | 2 | 3 |
| Length | up to 1,500 words | up to 5,000 words | up to 12,000 words |
| Procedures | 1 | up to 8 | up to 20 |
| Phrases for staff | No | Yes | Yes |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Do you write hygiene rules for our country?
We write your cleaning routine from the rules you send. Official hygiene standards come from your local authority and stay the source of truth.
Can you include treatment steps?
Only from your own protocol. We do not invent treatment techniques or product instructions.
Can it match our brand tone?
Yes. Paste a few lines from your website or social posts, and staff phrases follow that tone.