Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
SOP set: opening and closing procedures for a small café
SOP-02: Closing the café
| Purpose | Leave the café clean, safe and ready for the morning shift |
| Who | The closing barista; the shift lead signs off |
| When | Start at 5:30 pm, doors locked at 6:00 pm, finished by 6:45 pm |
| You need | Closing checklist sheet, till key, cleaning caddy, blue cloths |
Before you start
Warning: Never switch off the main power at the wall. The fridges and the alarm run on the same board.
Steps
- At 5:30 pm, turn the door sign to "Last orders". Customers already inside can stay until 6:00.
- Switch the coffee machine to rinse mode. Press and hold the cup button for 5 seconds. You should see: "RINSE" flashing on the display and hot water running through both group heads for about 2 minutes.
- Take out the portafilters and soak them in the black container with one cleaning tablet. Leave them for 20 minutes.
- Move cakes and sandwiches to the back fridge. Label anything opened today with today's date and "Use by tomorrow".
- Record the fridge temperatures on the log sheet. You should see: between 1 °C and 5 °C. If a fridge shows above 5 °C, go to step 12 first.
- At 6:00 pm, lock the front door and turn the sign to "Closed".
- Close the till. Press MENU, then "End of day", then "Z report". You should see: the report printing with today's total. Do not count the cash at the counter; take the drawer to the office.
(Steps 8–14: floors, bins, alarm and handover note.)
If something goes wrong
| Problem | What to do |
|---|---|
| Fridge above 5 °C | Move food to the second fridge, note the time and temperature, message the shift lead |
| Z report does not print | Replace the paper roll; if it still fails, write the total from the screen and photograph it |
| Alarm will not set | Check the back door is fully shut; the alarm will not arm with it open |
Sign-off
Closing barista: name, time. Shift lead: initials.
Last reviewed: [date]. Review again when the coffee machine or till is replaced.
Client: Bluebell Café, 22 seats, 7 staff working in rotating shifts Input: the owner's voice notes, a handwritten checklist and 9 photos of the counter, coffee machine and till screen Delivered: a set of 6 SOPs (4,600 words): opening, closing, cash handling, fridge temperature log, deep-cleaning the coffee machine, handling a customer complaint. Below: an excerpt of the closing procedure.
The client and all details are made up.
About this service
A new employee's first morning often goes to waiting: for a password reset, for someone to explain the VPN, for access to the shared drive, while IT answers the same five questions for every hire. We write a step-by-step IT guide from your notes and screenshots: first login and password rules, two-factor setup, email and calendar, VPN, shared drives, chat, printers and how to ask IT for help. Each step names the exact screen or button the reader should see, and security rules are written so non-technical staff follow them.
What is included
- What you getAn IT onboarding guide on the order page and as a Word (.docx) or PDF file, with numbered steps, notes on what each screen should show and a short help section.
- Day-one setupLogin, password, two-factor, email
- Access and toolsVPN, shared drives, chat, printers
- Security basicsPhishing, passwords, lost devices
- Getting helpWhen and how to contact IT
- Your filesOld IT notes in PDF, Word or Excel reused
How it works
- 1BriefYou send systems, notes and screenshots
- 2WritingWe write each setup step in order
- 3DeliveryYou get the guide as text and a file
What we need from you
The systems a new hire uses on day one, your notes or existing IT documents (PDF, Word or Excel), screenshots of login and setup screens with passwords hidden, your security rules and how staff contact IT.
We will ask you:
- Which systems does a new hire need on day one?
- Do staff use company laptops, their own devices or both?
- Which security rules must every employee follow?
- How should people ask IT for help?
Compare packages
| Packages | BasicDay-one guide$15 | StandardFull IT onboarding guide$35 | PremiumIT handbook for staff$69 |
|---|---|---|---|
| Deadline | 1 day | 3 days | 5 days |
| Revisions | 1 | 2 | 3 |
| Length | up to 1,500 words | up to 5,000 words | up to 12,000 words |
| Systems covered | up to 3 | up to 8 | up to 20 |
| IT FAQ | No | Yes | Yes |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Can you log in and check our setup?
No, we never access your systems. Send screenshots and notes, and we write from them.
Should I include passwords or server names?
No. Hide passwords and sensitive addresses in screenshots; the guide says where staff get them instead.
Can we have separate Windows and Mac steps?
Yes. Mention both in the brief and send screenshots from each; in Standard and Premium we write both paths.