Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
SOP set: opening and closing procedures for a small café
SOP-02: Closing the café
| Purpose | Leave the café clean, safe and ready for the morning shift |
| Who | The closing barista; the shift lead signs off |
| When | Start at 5:30 pm, doors locked at 6:00 pm, finished by 6:45 pm |
| You need | Closing checklist sheet, till key, cleaning caddy, blue cloths |
Before you start
Warning: Never switch off the main power at the wall. The fridges and the alarm run on the same board.
Steps
- At 5:30 pm, turn the door sign to "Last orders". Customers already inside can stay until 6:00.
- Switch the coffee machine to rinse mode. Press and hold the cup button for 5 seconds. You should see: "RINSE" flashing on the display and hot water running through both group heads for about 2 minutes.
- Take out the portafilters and soak them in the black container with one cleaning tablet. Leave them for 20 minutes.
- Move cakes and sandwiches to the back fridge. Label anything opened today with today's date and "Use by tomorrow".
- Record the fridge temperatures on the log sheet. You should see: between 1 °C and 5 °C. If a fridge shows above 5 °C, go to step 12 first.
- At 6:00 pm, lock the front door and turn the sign to "Closed".
- Close the till. Press MENU, then "End of day", then "Z report". You should see: the report printing with today's total. Do not count the cash at the counter; take the drawer to the office.
(Steps 8–14: floors, bins, alarm and handover note.)
If something goes wrong
| Problem | What to do |
|---|---|
| Fridge above 5 °C | Move food to the second fridge, note the time and temperature, message the shift lead |
| Z report does not print | Replace the paper roll; if it still fails, write the total from the screen and photograph it |
| Alarm will not set | Check the back door is fully shut; the alarm will not arm with it open |
Sign-off
Closing barista: name, time. Shift lead: initials.
Last reviewed: [date]. Review again when the coffee machine or till is replaced.
Client: Bluebell Café, 22 seats, 7 staff working in rotating shifts Input: the owner's voice notes, a handwritten checklist and 9 photos of the counter, coffee machine and till screen Delivered: a set of 6 SOPs (4,600 words): opening, closing, cash handling, fridge temperature log, deep-cleaning the coffee machine, handling a customer complaint. Below: an excerpt of the closing procedure.
The client and all details are made up.
About this service
Gym staff handle very different moments in one shift: a member who cannot get past the turnstile, a trial visitor who needs a tour, a broken treadmill, a membership freeze request and, rarely, someone collapsing on the floor. We write a staff manual from your notes and policies covering front desk, tours and trial visits, membership rules, freezes and cancellations, cleaning rounds, equipment faults, class schedule changes and emergency steps. Coaches and reception get clear steps and phrases, so members hear the same answer from everyone.
What is included
- What you getA gym staff manual on the order page and as a Word (.docx) or PDF file, with procedures by situation, staff phrases and quick checklists for each shift.
- Front deskCheck-in, guests, trial visits and tours
- Membership questionsFreezes, upgrades, cancellations
- Floor and cleaning roundsEquipment checks, faults, cleaning
- Emergency stepsFrom your procedure, in a short form
- Staff phrasesSame answer from coach and reception
How it works
- 1BriefYou send rules, roles and pain points
- 2WritingWe write procedures by situation
- 3DeliveryYou get the manual as text and a file
What we need from you
Your club format and services, membership types and rules, your current policies or price lists (PDF, Word or Excel), roles on shift, emergency contacts and procedures, and the situations staff struggle with.
We will ask you:
- What kind of gym or studio is it?
- Which membership rules cause the most questions?
- Which roles work on a typical shift?
- What is your current emergency procedure?
Compare packages
| Packages | BasicFront desk guide$15 | StandardStaff manual$35 | PremiumFull club manual$69 |
|---|---|---|---|
| Deadline | 1 day | 3 days | 5 days |
| Revisions | 1 | 2 | 3 |
| Length | up to 1,500 words | up to 5,000 words | up to 12,000 words |
| Sections | up to 3 | up to 8 | up to 20 |
| Shift checklists | No | Yes | Yes |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Do you write first aid or medical instructions?
No. The emergency section follows your own procedure and points staff to first aid training and emergency services; it does not replace them.
Can it include training programmes for members?
No, this manual is about how staff run the club, not about workouts.
Can you use our membership terms as they are?
Yes. Attach them as a PDF or Word file, and staff answers follow those terms exactly.