Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
SOP set: opening and closing procedures for a small café
SOP-02: Closing the café
| Purpose | Leave the café clean, safe and ready for the morning shift |
| Who | The closing barista; the shift lead signs off |
| When | Start at 5:30 pm, doors locked at 6:00 pm, finished by 6:45 pm |
| You need | Closing checklist sheet, till key, cleaning caddy, blue cloths |
Before you start
Warning: Never switch off the main power at the wall. The fridges and the alarm run on the same board.
Steps
- At 5:30 pm, turn the door sign to "Last orders". Customers already inside can stay until 6:00.
- Switch the coffee machine to rinse mode. Press and hold the cup button for 5 seconds. You should see: "RINSE" flashing on the display and hot water running through both group heads for about 2 minutes.
- Take out the portafilters and soak them in the black container with one cleaning tablet. Leave them for 20 minutes.
- Move cakes and sandwiches to the back fridge. Label anything opened today with today's date and "Use by tomorrow".
- Record the fridge temperatures on the log sheet. You should see: between 1 °C and 5 °C. If a fridge shows above 5 °C, go to step 12 first.
- At 6:00 pm, lock the front door and turn the sign to "Closed".
- Close the till. Press MENU, then "End of day", then "Z report". You should see: the report printing with today's total. Do not count the cash at the counter; take the drawer to the office.
(Steps 8–14: floors, bins, alarm and handover note.)
If something goes wrong
| Problem | What to do |
|---|---|
| Fridge above 5 °C | Move food to the second fridge, note the time and temperature, message the shift lead |
| Z report does not print | Replace the paper roll; if it still fails, write the total from the screen and photograph it |
| Alarm will not set | Check the back door is fully shut; the alarm will not arm with it open |
Sign-off
Closing barista: name, time. Shift lead: initials.
Last reviewed: [date]. Review again when the coffee machine or till is replaced.
Client: Bluebell Café, 22 seats, 7 staff working in rotating shifts Input: the owner's voice notes, a handwritten checklist and 9 photos of the counter, coffee machine and till screen Delivered: a set of 6 SOPs (4,600 words): opening, closing, cash handling, fridge temperature log, deep-cleaning the coffee machine, handling a customer complaint. Below: an excerpt of the closing procedure.
The client and all details are made up.
About this service
Most guest messages at 11 pm are about the same things: the Wi-Fi password, how the heating works, where to put the trash, why the door code fails. We write a house manual and welcome book from your notes and photos: arrival and self check-in, Wi-Fi and appliances, house rules, trash and recycling, parking, local tips, emergency contacts and checkout steps. The tone is warm, the instructions are short, and the rules match what your listing says.
What is included
- What you getA house manual and welcome book as formatted text for a printed binder, Airbnb's guidebook or a digital guest guide, plus short check-in and checkout messages. You also get it as a Word (.docx) or PDF file.
- Arrival stepsKeys, codes, parking, first minutes
- Appliance tipsHeating, AC, washer, coffee machine
- House rulesFriendly but clear
- Checkout listWhat guests do before leaving
- Guest messagesCheck-in and checkout texts
How it works
- 1BriefYou send notes and photos
- 2Structure and writingWe write the manual room by room
- 3DeliveryYou get the manual and messages
What we need from you
The property, how check-in works, Wi-Fi and appliance notes, your house rules, trash rules, parking, a few local recommendations and emergency contacts.
We will ask you:
- What kind of property is it, and where?
- How do guests check in?
- What do guests ask you most often?
Compare packages
| Packages | BasicHouse manual up to 800 words$10 | StandardWelcome book up to 2,500 words$20 | PremiumWelcome books for several units$39 |
|---|---|---|---|
| Deadline | 1 day | 3 days | 5 days |
| Revisions | 1 | 2 | 3 |
| Length | up to 800 words | up to 2,500 words | up to 6,000 words |
| Properties | 1 | 1 | up to 3 |
| Guest messages | No | Yes | Yes |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Can I paste it into the Airbnb app?
Yes, the sections fit the house manual and guidebook fields, and you can also print them for the property.
Can you write it in two languages?
This order covers one language. Many hosts add a translation as a separate order for international guests.
Will you recommend local places?
We write up the places you list. We do not research venues ourselves, since opening hours and quality change.