Payment protection
Your payment is reserved until you accept the work. How acceptance works, when it happens automatically and what happens to the money.
You pay when you place the order, but the money does not pass to the service straight away.
The payment is reserved
When you pay, the amount is reserved for your order. It is released to the service only when the order is accepted: by you, or automatically as described below.
Acceptance
When the work is ready, review the result on the order page. If everything is fine, accept the work: the order is complete and the payment is released.
If within 3 days after a result is delivered you neither accept it nor ask for changes, the order is accepted automatically. This applies to a revised result too: each delivery starts its own 3 days. Automatic acceptance has the same effect as accepting the work yourself.
If you write in the chat
If you write in the order chat after the delivery, the order is not accepted automatically: it waits until you accept it, we deliver a redone result or we refund the payment. After answering your message, we may start the 3 days again. We say so in the order chat, and you get an email about it.
Social media services
Payments for social media services are reserved and released the same way. These orders start automatically and go to the third-party platform at once, so they cannot be cancelled once started. They are paid from the balance, not by card.
Prices and card details
You see the amount before you pay, in the currency of the site version, and it does not change after you pay. A card is charged in that currency; if your card is in another one, your bank may convert the amount at its own rate. An order paid from the balance is charged in US dollars. Card payments are processed by the payment provider on its secure page: your card details never reach us.
The rules in full are in the terms of service, clauses 4.1-4.3 and 6.4.
Questions and answers
When does the service get the money?
When the order is accepted: by you, or automatically 3 days after the delivery if you neither accept the work nor ask for changes.
What if I have a question about the result?
Write in the order chat. While the order waits for our answer, it is not accepted automatically. After answering, we may start the 3 days again: we say so in the chat and send you an email.
Can the price change after I pay?
No. The amount of a paid order does not change.
Do you see my card details?
No. Card details are entered on the payment provider's side and never reach us.
Did not find the answer?
Questions about an order are best asked in its chat; anything else: [email protected].