Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Contract template: web design services agreement
Website Design Services Agreement
This Agreement is made on [DATE] between:
- Designer: Lena Park, trading as Park Studio Design, [BUSINESS ADDRESS], [EMAIL]; and
- Client: [CLIENT NAME / COMPANY], [ADDRESS], [EMAIL].
1. Services
1.1 The Designer will design and build a website of up to [NUMBER] pages as described in the Project Brief in Appendix A. 1.2 Work not listed in Appendix A, such as copywriting, photography or ongoing maintenance, is outside this Agreement and will be quoted separately.
2. Timeline
2.1 The project starts once the deposit and all content listed in Appendix A are received. 2.2 Estimated delivery: [NUMBER] weeks from the start date. Delays in Client feedback or content extend the timeline by the same period.
3. Fees and payment
3.1 Total fee: [AMOUNT AND CURRENCY]. 3.2 Payment schedule: 50% deposit on signing, 50% before the website goes live. 3.3 Invoices are due within [14] days. Late payments may pause work until settled.
4. Revisions
4.1 The fee includes two rounds of revisions at the design stage and one round after development. 4.2 Further revisions are charged at [HOURLY RATE] per hour.
5. Ownership
5.1 After full payment, the Client owns the final website design and content created for it. 5.2 The Designer may show the finished website in a portfolio unless the Client objects in writing. 5.3 Third-party fonts, plugins and stock images remain subject to their own licences.
6. Termination
6.1 Either party may end this Agreement with [7] days' written notice. 6.2 The Client pays for work completed up to the termination date; the deposit is non-refundable once design work has begun.
7. Liability
The Designer's total liability under this Agreement is limited to the fees paid by the Client.
Signatures: Designer ________ Date ______ / Client ________ Date ______
Review checklist before signing
- Appendix A lists every page and feature you agreed on by email.
- The deposit percentage and late-payment terms match how you actually work.
- The liability cap and termination terms are acceptable under the law of [COUNTRY/STATE]; a local lawyer can confirm this.
- Hosting and domain: decide who pays and add a clause if you manage them.
- Both parties' legal names are written exactly as registered.
This is a template to adapt to your business, not legal advice.
Client: Lena Park, a freelance web designer trading as Park Studio Design. Template for one-off website projects. Fields in [BRACKETS] are filled in for each new client.
The client and all details are made up.
About this service
No-shows and last-minute cancellations cost salons, studios and tutors real money, and a clear written policy is what lets you charge a deposit or a fee without arguments. We write booking rules that fit how you work: how far ahead clients must cancel, what happens to a deposit, late arrivals, rescheduling, package and class passes. The wording is firm but friendly, so it can sit on your booking page and in confirmation messages.
What is included
- What you getA booking and cancellation policy as text for your website or booking app, plus a short version for confirmation messages and a checklist. You also get it as a Word (.docx) file. It is a template, not legal advice: have a lawyer check it for your country, especially the fees.
- Cancellation windowClear hours and what happens after
- Deposits and feesWhen they are kept or refunded
- Late arrivalsShortened session or rebooking
- Short versionTwo or three lines for reminders
How it works
- 1BriefYou describe your rules as they are now
- 2DraftingWe turn them into a clear policy
- 3DeliveryYou get the full and short versions
What we need from you
Your type of business, how clients book and pay, your deposit and cancellation rules, and how you handle late arrivals and passes.
We will ask you:
- What kind of business is it?
- How much notice do you need for a cancellation, and what is the fee?
- Do you sell packages or class passes?
Compare packages
| Packages | BasicBooking policy up to 2 pages$10 | StandardPolicy with passes and messages$20 | PremiumFull client rules with notes$39 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 3 days |
| Revisions | 1 | 2 | 3 |
| Documents | 1 booking policy | Policy and reminder texts | Policy and reminder texts |
| Length | up to 2 pages | up to 4 pages | up to 6 pages |
| Review checklist | Yes | Yes | Yes |
| Clause notes | No | No | Yes |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Can I charge a no-show fee?
In many places yes, if the client agreed to the rule before booking. The policy states it clearly; check local consumer rules with a lawyer.
Will it work with my booking app?
Yes, you get plain text to paste into the policy field of tools like Fresha, Booksy, Calendly or your own site.
What about illness or emergencies?
Tell us how flexible you want to be, and we add an exceptions paragraph in your tone.