Questions before ordering
Ask about a service on its page and get an answer right away, before you order.
Not sure a service fits your task, which package to choose or what to send? Ask before you order.
How to ask
On a service page, press "Ask a question about this service" under the order button, or "Ask us" after the questions and answers. A window opens: type your question or tap one of the ready ones, and the answer appears right away. You do not need to sign in.
Where the answers come from
Answers are based on the description of the service: its packages, what is included, the deadlines and the questions and answers on the page. If an answer differs from the package description, the description applies. If the description does not cover your question, describe the details in the brief after ordering, or write to support.
Questions about an order
The window is for questions before you order. Once an order is placed, ask everything about it in the order chat on the order page.
What we keep
We keep the questions and answers for 180 days, to answer better and to improve the service descriptions. They are not linked to your account. More in the privacy policy.
If you send a lot of questions in a row, the window may ask you to complete a short check or to try again later.
Questions and answers
Do I need an account to ask?
No. Anyone can ask on a service page.
What if the answer differs from the package?
The package description applies. It states what is included, the price and the deadline.
Where do I ask about an order I have placed?
In the order chat on the order page.
Did not find the answer?
Questions about an order are best asked in its chat; anything else: [email protected].