How ordering works

Every service on Dleex is sold in packages. Each package states what is included, the price and the deadline, so you know all three before you pay.

1. Choose a package

Compare the packages on the service page and pick the one that fits. At checkout you can add optional add-ons: they change the price, and some of them the deadline too. You see the total and the deadline before you pay.

If the service asks questions in its brief, the service page lists them under "What we need from you", so you can think about the answers in advance.

2. Pay for the order

Pay by card through the payment provider, or from your Dleex balance if it covers the whole order. A promo code is entered at checkout, before you pay. The payment is reserved until you accept the work: see Payment protection.

An unpaid order can be cancelled on its page.

3. Fill in the brief

After payment, tell us about the task: what needs to be done, who it is for, and any examples or links. The deadline starts when the brief is complete. If the work needs something the brief does not say, we ask in the order chat, and the deadline pauses until you answer.

4. Follow the order

The order page shows its stages: Payment, Brief, Work, Quality check and Approval. Every result is checked before it is delivered to you. When the work is ready, the result appears on the order page and you get an email.

5. Accept the work or ask for changes

Review the result. If everything is fine, accept the work. If not, ask for changes within your brief, as many times as the package includes: see Revisions.

Once the order is complete, you can rate it and write a review. It appears on the service page and helps other clients choose.

Social media services

For followers, views and other social media services, the brief needs a link to a public profile or post. Keep it public until the order is complete. Such an order starts automatically and cannot be cancelled once started.

The rules in full are in the terms of service, sections 3, 6 and 7.