How ordering works
From choosing a package to accepting the result: payment, the brief, the deadline, the quality check and your review.
Every service on Dleex is sold in packages. Each package states what is included, the price and the deadline, so you know all three before you pay.
1. Choose a package
Compare the packages on the service page and pick the one that fits. At checkout you can add optional add-ons: they change the price, and some of them the deadline too. You see the total and the deadline before you pay.
If the service asks questions in its brief, the service page lists them under "What we need from you", so you can think about the answers in advance. Not sure which package fits? Ask on the service page before you order: see Questions before ordering.
2. Pay for the order
Pay by card, or from your Dleex balance if it covers the whole order. For a card payment, the payment provider's secure page opens, and the card is charged in the currency of the site version you order on. The page stays open for an hour; if you close it, you can pay again from the order page. A promo code is entered at checkout, before you pay: see Promo codes, discounts and invitations. The payment is reserved until you accept the work: see Payment protection.
An unpaid order can be cancelled on its page. If a card payment still goes through after that, it is refunded to the card at once.
3. Fill in the brief
After payment, tell us about the task: what needs to be done, who it is for, and any examples or links. The deadline starts when the brief is complete. If the work needs something the brief does not say, we ask in the order chat, and the deadline pauses until you answer.
4. Follow the order
The order page shows its stages: Payment, Brief, Work, Quality check and Approval. Every result is checked before it is delivered to you. When the work is ready, the result appears on the order page and you get an email. Many services are done within minutes: their pages then say "Usually ready in" with the usual time.
5. Accept the work or ask for changes
Review the result. If everything is fine, accept the work. If not, ask for changes within your brief, as many times as the package includes: see Revisions.
Once the order is complete, you can rate it and write a review. It appears on the service page and helps other clients choose.
Social media services
For followers, views and other social media services, the brief needs a link to a public profile or post. Keep it public until the order is complete. Such an order starts automatically and cannot be cancelled once started. Such orders are paid from the balance, not by card.
The rules in full are in the terms of service, sections 3, 6 and 7.
Questions and answers
When does the deadline start?
When the brief is complete. If we need to ask you something in the order chat, the deadline pauses until you answer.
Can I cancel an order?
An unpaid order can be cancelled on its page. A social media order cannot be cancelled once it has started.
How will I know the work is ready?
The result appears on the order page, and we send you an email.
Is the result checked before I get it?
Yes. Every result goes through a quality check before it is delivered to you.
Can I pay for a social media service by card?
No. Social media services are paid from your Dleex balance. How to top it up is described in [API and balance](/en/help/api-and-balance).
Did not find the answer?
Questions about an order are best asked in its chat; anything else: [email protected].