Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
SOP set: opening and closing procedures for a small café
SOP-02: Closing the café
| Purpose | Leave the café clean, safe and ready for the morning shift |
| Who | The closing barista; the shift lead signs off |
| When | Start at 5:30 pm, doors locked at 6:00 pm, finished by 6:45 pm |
| You need | Closing checklist sheet, till key, cleaning caddy, blue cloths |
Before you start
Warning: Never switch off the main power at the wall. The fridges and the alarm run on the same board.
Steps
- At 5:30 pm, turn the door sign to "Last orders". Customers already inside can stay until 6:00.
- Switch the coffee machine to rinse mode. Press and hold the cup button for 5 seconds. You should see: "RINSE" flashing on the display and hot water running through both group heads for about 2 minutes.
- Take out the portafilters and soak them in the black container with one cleaning tablet. Leave them for 20 minutes.
- Move cakes and sandwiches to the back fridge. Label anything opened today with today's date and "Use by tomorrow".
- Record the fridge temperatures on the log sheet. You should see: between 1 °C and 5 °C. If a fridge shows above 5 °C, go to step 12 first.
- At 6:00 pm, lock the front door and turn the sign to "Closed".
- Close the till. Press MENU, then "End of day", then "Z report". You should see: the report printing with today's total. Do not count the cash at the counter; take the drawer to the office.
(Steps 8–14: floors, bins, alarm and handover note.)
If something goes wrong
| Problem | What to do |
|---|---|
| Fridge above 5 °C | Move food to the second fridge, note the time and temperature, message the shift lead |
| Z report does not print | Replace the paper roll; if it still fails, write the total from the screen and photograph it |
| Alarm will not set | Check the back door is fully shut; the alarm will not arm with it open |
Sign-off
Closing barista: name, time. Shift lead: initials.
Last reviewed: [date]. Review again when the coffee machine or till is replaced.
Client: Bluebell Café, 22 seats, 7 staff working in rotating shifts Input: the owner's voice notes, a handwritten checklist and 9 photos of the counter, coffee machine and till screen Delivered: a set of 6 SOPs (4,600 words): opening, closing, cash handling, fridge temperature log, deep-cleaning the coffee machine, handling a customer complaint. Below: an excerpt of the closing procedure.
The client and all details are made up.
About this service
Most team wikis fail in the first month: pages are created at random, nobody knows where a new page belongs, and the search returns five outdated versions of the same process. We design the structure of your Notion or Confluence space from your notes: top-level sections, page naming, owners and a simple review rule, and then write the first pages people will actually open, such as a team overview, how we work, key processes and an onboarding hub. Each page comes in a format you can paste straight in, with headings and toggles marked where they help.
What is included
- What you getA wiki structure with page owners and naming rules plus the first pages written out, on the order page and as a Word (.docx) or PDF file to paste into Notion or Confluence.
- Space structureSections, sub-pages and where things go
- Naming and ownersSo pages stay findable and current
- First pages writtenTeam overview, how we work, key processes
- Onboarding hubA start page for new teammates
- Page templatesFor processes, meeting notes and decisions
How it works
- 1BriefYou describe the team and send notes
- 2StructureWe plan sections and write the first pages
- 3DeliveryYou paste the pages into your tool
What we need from you
What your team does and how big it is, which tool you use, the questions people ask each other most, your existing docs or notes (PDF, Word or Excel), and screenshots of the current space if there is one.
We will ask you:
- Which tool will the wiki live in?
- What does the team do, and how many people use it?
- Which questions do people ask each other most?
- Which pages matter most to write first?
Compare packages
| Packages | BasicStructure and 1 key page$15 | StandardStructure and first pages$35 | PremiumStarter wiki$69 |
|---|---|---|---|
| Deadline | 1 day | 3 days | 5 days |
| Revisions | 1 | 2 | 3 |
| Length | up to 1,500 words | up to 5,000 words | up to 12,000 words |
| Pages written | 1 | up to 8 | up to 20 |
| Page templates | No | up to 3 | up to 6 |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Will you build the pages inside our Notion?
No, we do not log in to your workspace. You get page texts and the structure to paste in; it takes minutes per page.
Can you tidy our existing messy wiki?
Yes. Send screenshots of the page tree and export key pages as PDF or Word; we propose a new structure and rewrite the most used pages.
Do you add databases and linked views?
We describe which database or template would help and what fields it needs; setting it up stays with you.