Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
SOP set: opening and closing procedures for a small café
SOP-02: Closing the café
| Purpose | Leave the café clean, safe and ready for the morning shift |
| Who | The closing barista; the shift lead signs off |
| When | Start at 5:30 pm, doors locked at 6:00 pm, finished by 6:45 pm |
| You need | Closing checklist sheet, till key, cleaning caddy, blue cloths |
Before you start
Warning: Never switch off the main power at the wall. The fridges and the alarm run on the same board.
Steps
- At 5:30 pm, turn the door sign to "Last orders". Customers already inside can stay until 6:00.
- Switch the coffee machine to rinse mode. Press and hold the cup button for 5 seconds. You should see: "RINSE" flashing on the display and hot water running through both group heads for about 2 minutes.
- Take out the portafilters and soak them in the black container with one cleaning tablet. Leave them for 20 minutes.
- Move cakes and sandwiches to the back fridge. Label anything opened today with today's date and "Use by tomorrow".
- Record the fridge temperatures on the log sheet. You should see: between 1 °C and 5 °C. If a fridge shows above 5 °C, go to step 12 first.
- At 6:00 pm, lock the front door and turn the sign to "Closed".
- Close the till. Press MENU, then "End of day", then "Z report". You should see: the report printing with today's total. Do not count the cash at the counter; take the drawer to the office.
(Steps 8–14: floors, bins, alarm and handover note.)
If something goes wrong
| Problem | What to do |
|---|---|
| Fridge above 5 °C | Move food to the second fridge, note the time and temperature, message the shift lead |
| Z report does not print | Replace the paper roll; if it still fails, write the total from the screen and photograph it |
| Alarm will not set | Check the back door is fully shut; the alarm will not arm with it open |
Sign-off
Closing barista: name, time. Shift lead: initials.
Last reviewed: [date]. Review again when the coffee machine or till is replaced.
Client: Bluebell Café, 22 seats, 7 staff working in rotating shifts Input: the owner's voice notes, a handwritten checklist and 9 photos of the counter, coffee machine and till screen Delivered: a set of 6 SOPs (4,600 words): opening, closing, cash handling, fridge temperature log, deep-cleaning the coffee machine, handling a customer complaint. Below: an excerpt of the closing procedure.
The client and all details are made up.
About this service
Parents of young children ask the same questions every week: what time is the latest pick-up, what to pack, when a child must stay home with a fever, how fees and holidays work, and who is allowed to collect their child. We write a parent handbook from your policies and notes covering the daily schedule, drop-off and pick-up, authorised collectors, illness and medication, meals and allergies, fees and absences, communication with staff and what happens in an emergency. The tone stays warm and reassuring while every rule is stated plainly, so there is no room for misunderstanding.
What is included
- What you getA parent handbook on the order page and as a Word (.docx) or PDF file, with sections by topic and a short FAQ, ready to send to families.
- Daily routineDrop-off, meals, naps, pick-up
- Health rulesWhen to stay home, medicine, allergies
- Safety and collectionWho may collect, late pick-up, emergencies
- Fees and absencesPayment dates, holidays, notice periods
- Parent FAQThe questions your staff hear most
How it works
- 1BriefYou send policies, fees and routine
- 2WritingWe write a warm, clear handbook
- 3DeliveryYou get it as text and a file
What we need from you
Your type of setting and age groups, your current policies, fee schedule and calendar (PDF, Word or Excel), daily routine, illness and pick-up rules, how you contact parents, and questions parents ask most.
We will ask you:
- What kind of setting is it, and for which ages?
- Which policies cause the most questions or conflicts?
- How do you communicate with parents day to day?
- Which language should the handbook be in?
Compare packages
| Packages | BasicWelcome leaflet$15 | StandardParent handbook$35 | PremiumFull handbook and staff notes$69 |
|---|---|---|---|
| Deadline | 1 day | 3 days | 5 days |
| Revisions | 1 | 2 | 3 |
| Length | up to 1,500 words | up to 5,000 words | up to 12,000 words |
| Sections | up to 5 | up to 12 | up to 25 |
| Parent FAQ | No | Yes | Yes |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Do you check our policies against licensing rules?
No. We write your policies clearly; licensing, ratios and health requirements come from your local authority, so check those sections with them.
Can you write the medication and illness policy?
We write it from your current rules or your health adviser's guidance, not from our own medical judgement.
Can it be printed as a booklet?
Yes. You get a PDF and a Word file you can adjust and print.