Courier hiring kitTalent Acquisition

Interview kit for hiring delivery couriers: job ad, questions on routes, customers and safety, scorecard

Usually ready in 15 minutesRevisions includedQuality check
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  • Revisions within the package are free.
  • If you do not respond within 3 days of delivery, the work is accepted automatically.

The money is reserved when you pay and released only once you accept the work.

Interview kit for hiring delivery couriers: job ad, questions on routes, customers and safety, scorecard

Example result

Example for the Standard package

Interview kit: barista for a busy city-centre coffee shop

Short job ad

Barista, full-time, city centre. $18–20 an hour plus tips, shifts from 6:30 am, two weekends a month. You'll make coffee for about 600 people a day, keep the bar clean and remember what the regulars drink. Six months behind a busy bar is enough; we'll teach you our recipes.

Stage 2: main interview (4 of 18 questions)

CompetenceQuestionA strong answerA weak answer
Working under pressure"Tell me about your busiest shift. What did you do when the queue reached the door?"A real shift, a clear order of tasks, asked for help earlyTalks in general terms, "I just work faster"
Care for guests"A regular says their flat white tastes different today. What do you do?"Asks what is different, remakes it, checks the grinderDefends the drink, or remakes it without asking
Teamwork"How do you share the bar with a colleague when you're both making drinks?"Clear roles, calls out orders, cleans as they goPrefers to work alone
Reliability"Our shifts start at 6:30. How would you get here?"A concrete plan and a back-upNo plan

Scorecard (weights)

CompetenceWeightScore 1–5
Working under pressure30%
Care for guests25%
Coffee basics20%
Teamwork15%
Reliability10%

Files: Word and PDF. Every question is about the job: none asks about age, family plans, health, religion or origin. We never search for or contact candidates, and the choice of whom to hire is yours.

Client: Morning Fold, a coffee shop with 9 staff and about 600 orders a day. Task: hire a barista who stays calm at the morning rush and is friendly with regulars. Standard package: a job ad in two versions, a phone screen and a main interview, 25 questions and a weighted scorecard. Excerpt below.

The client and all details are made up.

About this service

Couriers work alone, on the road and face to face with your customers, so you need people who are punctual, careful and polite. This kit is for one courier role per order, on foot, by bike, scooter, car or van, and gives you a job ad that states the pay, hours and vehicle terms honestly, and questions on planning routes, handling parcels, payments at the door, missed deliveries, difficult customers and road safety. Notes show strong answers and a scorecard keeps every candidate on the same points. Premium adds a task to plan a made-up delivery round, with a checking guide. Driving licences, insurance and the right to work are checked by you under your local rules. We never search for or contact candidates and never say whom to hire, and every question stays on the job.

What is included

  • What you getA Word and PDF kit for a courier role: the job ad, questions by competence for each stage in your package, what to listen for and a scorecard. From Standard, a quick call on vehicle, area and hours, a short ad for job boards and a weighted scorecard; in Premium, a third stage, a route planning task with a checking guide, and reference questions.
  • Routes and timingPlanning a round, delays and delivery windows
  • At the doorPoliteness, missed deliveries, payments and proof of delivery
  • Safety and careRoad safety, fragile goods, food and heavy parcels
  • ScorecardReliability, care, manner and safety on one scale
  • Fair questionsAbout the job only, nothing on age, family, health or beliefs

How it works

  1. 1
    BriefYou describe deliveries, vehicles, area and pay
  2. 2
    KitWe write the ad, the questions, answer notes and the scorecard
  3. 3
    DeliveryYou get the kit in Word and PDF on the order page
  4. 4
    Your interviewsYou interview candidates and check licences and documents

What we need from you

What you deliver (parcels, food, groceries, documents), the area and the type of vehicle, whether couriers use their own or yours, the hours and the way you really pay (hourly, per delivery, fixed), the app or route sheets they use, how payments and proof of delivery work, the licences or documents the job requires locally, must-have skills, and how you plan to interview. You may attach an old ad or your courier rules, up to 3 files. Please do not send candidates' CVs, driving records or other personal data.

We will ask you:

  • What will couriers deliver, and how?
  • What are the hours, and how is the pay worked out?
  • Which skills and documents are a must?
  • How will you interview?

Compare packages

PackagesBasicAd and 10 questions$13StandardPhone screen and main interview$26Premium3 stages and a route task$42
Deadline1 day2 days3 days
Revisions123
Job adfull versionfull and short versionsfull and short versions
Interview questions102540
Interview stages123
Competences coveredup to 4up to 6up to 8
Scorecardsimpleweightedweighted, for each stage
Test task with a checking guideNoNoYes
Hiring forDelivery couriersDelivery couriersDelivery couriers
Order BasicOrder StandardOrder Premium

Payment protection

You pay when you order, but the money is released only for accepted work.

  • Fixed priceThe package price does not change after you pay.
  • The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
  • Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
  • Free revisionsAsk for changes within your brief as many times as the package allows.
  • Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
  • Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
How it works →

Questions and answers

Do you check driving licences or the right to work?

No. The kit can ask whether the candidate holds what the job requires; checking documents is up to you under your local rules.

Our couriers are self-employed. Does the kit fit?

Yes, if you tell us. The ad and the questions follow the terms you describe; whether the work counts as employment is a question for your legal adviser.

What is the route task?

A list of made-up addresses with delivery windows and travel times. The candidate puts them in order and explains why; the guide shows what a sensible answer looks like.

Will you find or contact candidates?

No. We prepare the documents; you post the ad, invite candidates and interview them yourself.

Will you tell me whom to hire?

No. The scorecard helps you compare candidates on the same points, but the decision is always yours.

Did not find your answer?

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