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Interview kit for an accountant: job ad, questions on bookkeeping, month-end and accuracy, scorecard
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Support hiring kitRecruiting & Hiring
Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Example for the Standard package
Interview kit: barista for a busy city-centre coffee shop
Short job ad
Barista, full-time, city centre. $18–20 an hour plus tips, shifts from 6:30 am, two weekends a month. You'll make coffee for about 600 people a day, keep the bar clean and remember what the regulars drink. Six months behind a busy bar is enough; we'll teach you our recipes.
Stage 2: main interview (4 of 18 questions)
| Competence | Question | A strong answer | A weak answer |
|---|---|---|---|
| Working under pressure | "Tell me about your busiest shift. What did you do when the queue reached the door?" | A real shift, a clear order of tasks, asked for help early | Talks in general terms, "I just work faster" |
| Care for guests | "A regular says their flat white tastes different today. What do you do?" | Asks what is different, remakes it, checks the grinder | Defends the drink, or remakes it without asking |
| Teamwork | "How do you share the bar with a colleague when you're both making drinks?" | Clear roles, calls out orders, cleans as they go | Prefers to work alone |
| Reliability | "Our shifts start at 6:30. How would you get here?" | A concrete plan and a back-up | No plan |
Scorecard (weights)
| Competence | Weight | Score 1–5 |
|---|---|---|
| Working under pressure | 30% | |
| Care for guests | 25% | |
| Coffee basics | 20% | |
| Teamwork | 15% | |
| Reliability | 10% |
Files: Word and PDF. Every question is about the job: none asks about age, family plans, health, religion or origin. We never search for or contact candidates, and the choice of whom to hire is yours.
Client: Morning Fold, a coffee shop with 9 staff and about 600 orders a day. Task: hire a barista who stays calm at the morning rush and is friendly with regulars. Standard package: a job ad in two versions, a phone screen and a main interview, 25 questions and a weighted scorecard. Excerpt below.
The client and all details are made up.
About this service
Support agents are the voice of your business, so the interview should check how a person listens, explains and stays calm, not just what is on the CV. This kit gives you a job ad for a support role in chat, email or phone, questions on empathy, clear writing, problem solving and working with your help desk tools, notes on strong and weak answers and a scorecard. Premium adds a test task: replies to sample customer messages you describe, with a checking guide. Tell us the channels, the hours and shifts, the products customers ask about and the pay you offer. We never search for or contact candidates and never say whom to hire. Questions stay on the job and leave out age, family, health and origin. Check the kit against the employment rules of your country.
What is included
- What you getA Word and PDF kit for a support agent: the job ad, questions by competence for each stage in your package, what to listen for and a scorecard. From Standard, a short phone screen where you hear the candidate's voice and manner, a short ad for job boards and a weighted scorecard; in Premium, a third stage, a test of written replies to sample customer messages with a checking guide, and reference questions.
- Customer situationsAngry customers, refunds, unclear requests, questions with no ready answer
- Tone in writing and voiceQuestions that show how clearly and politely the person explains
- Tools and paceHelp desk, chat tools and several requests at once
- ScorecardEmpathy, clarity, problem solving and reliability on one scale
- Fair questionsAbout the job only, nothing on age, family, health or origin
How it works
- 1BriefYou describe the channels, shifts and what customers ask
- 2KitWe write the ad, the questions, answer notes and the scorecard
- 3DeliveryYou get the kit in Word and PDF on the order page
- 4Your interviewsYou post the ad, invite candidates and interview them yourself
What we need from you
The channels the agent will work in (chat, email, phone, social media messages), the shifts and hours, the products or services customers ask about and the most common requests, the help desk or chat tools you use, the languages needed, the pay range and conditions you really offer, and how many interview stages you plan. You may attach your current job description, a few typical customer messages with names and contacts removed, or an old ad, up to 3 files. Please do not send candidates' CVs or other personal data.
We will ask you:
- Which channels will the agent handle?
- What do customers ask about most?
- Which skills are a must, and which are a plus?
- What do you offer?
- How will you interview?
Compare packages
| Packages | BasicAd and 10 support questions$13 | StandardPhone screen and main interview$25 | Premium3 stages and a reply test$42 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 3 days |
| Revisions | 1 | 2 | 3 |
| Job ad | full version | full and short versions | full and short versions |
| Interview questions | 10 | 25 | 40 |
| Interview stages | 1 | 2 | 3 |
| Competences covered | up to 4 | up to 6 | up to 8 |
| Scorecard | simple | weighted | weighted, for each stage |
| Test task with a checking guide | No | No | Yes |
| Role | Customer support agent | Customer support agent | Customer support agent |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Will the test task use our real customer messages?
Only if you send examples with names, contacts and order details removed. Otherwise we write realistic sample messages from what you describe.
Can the kit cover chat, email and phone at once?
Yes, for one support role. Tell us which channels matter most, and the questions and the scorecard give them more weight.
Can we judge a candidate's accent?
The kit checks clear speech and writing in the languages the job needs, not accent or origin. Employment rules differ by country, so check the kit against yours; this is not legal advice.
Will you find or contact candidates?
No. We prepare the documents; you post the ad, invite candidates and interview them yourself.
Will you tell me whom to hire?
No. The scorecard helps you compare candidates on the same points, but the decision is always yours.
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