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Call center hiring kitTalent Acquisition
Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Example for the Standard package
Interview kit: barista for a busy city-centre coffee shop
Short job ad
Barista, full-time, city centre. $18–20 an hour plus tips, shifts from 6:30 am, two weekends a month. You'll make coffee for about 600 people a day, keep the bar clean and remember what the regulars drink. Six months behind a busy bar is enough; we'll teach you our recipes.
Stage 2: main interview (4 of 18 questions)
| Competence | Question | A strong answer | A weak answer |
|---|---|---|---|
| Working under pressure | "Tell me about your busiest shift. What did you do when the queue reached the door?" | A real shift, a clear order of tasks, asked for help early | Talks in general terms, "I just work faster" |
| Care for guests | "A regular says their flat white tastes different today. What do you do?" | Asks what is different, remakes it, checks the grinder | Defends the drink, or remakes it without asking |
| Teamwork | "How do you share the bar with a colleague when you're both making drinks?" | Clear roles, calls out orders, cleans as they go | Prefers to work alone |
| Reliability | "Our shifts start at 6:30. How would you get here?" | A concrete plan and a back-up | No plan |
Scorecard (weights)
| Competence | Weight | Score 1–5 |
|---|---|---|
| Working under pressure | 30% | |
| Care for guests | 25% | |
| Coffee basics | 20% | |
| Teamwork | 15% | |
| Reliability | 10% |
Files: Word and PDF. Every question is about the job: none asks about age, family plans, health, religion or origin. We never search for or contact candidates, and the choice of whom to hire is yours.
Client: Morning Fold, a coffee shop with 9 staff and about 600 orders a day. Task: hire a barista who stays calm at the morning rush and is friendly with regulars. Standard package: a job ad in two versions, a phone screen and a main interview, 25 questions and a weighted scorecard. Excerpt below.
The client and all details are made up.
About this service
When a call center hires dozens of operators at once, every interviewer needs to ask the same things and score them the same way. This kit is for one operator role per order, inbound or outbound, and gives you a clear job ad, a phone screen that lets you hear voice, pace and manner, and questions on listening, staying polite with a rude caller, following a script and working to targets, with notes on good answers and a scorecard that is quick to fill. Premium adds a role-played call based on a script or situation you give, with what to listen for. Tell us what the calls are about, the shifts, the targets and the pay you really offer. We only write the documents: we never call, search for or contact candidates and never say whom to hire. Clear speech is scored, never accent or origin.
What is included
- What you getA Word and PDF kit for call center operators: the job ad, questions by competence for each stage in your package, what to listen for and a scorecard. From Standard, a phone screen with a short role-play, a short ad for job boards and a weighted scorecard; in Premium, a third stage, a role-played call with a checking guide, and reference questions.
- Phone screenA short call that shows voice, pace and manner
- Hard callsRude callers, refusals and staying on script
- Targets and shiftsCall volumes, quality checks and schedules
- ScorecardClear speech, listening, resilience and reliability
- Fair questionsClear speech is judged, not accent, age or origin
How it works
- 1BriefYou describe the calls, the shifts and the targets
- 2KitWe write the ad, the phone screen, questions and the scorecard
- 3DeliveryYou get the kit in Word and PDF on the order page
- 4Your hiringYour people make the calls and hold the interviews
What we need from you
Inbound or outbound calls, what the calls are about (support, sales, bookings, surveys), the languages, the shifts and hours, the targets and quality checks operators work to, the training you give, must-have and nice-to-have skills, the pay and bonuses you really offer, and how many people will interview and how. You may attach a call script, an old ad or your job description, up to 3 files. Please do not send candidates' CVs, call recordings or other personal data.
We will ask you:
- Inbound or outbound, and what are the calls about?
- Which languages and shifts?
- What targets and quality checks will operators have?
- What do you offer?
- How will you interview?
Compare packages
| Packages | BasicAd and 10 questions$12 | StandardPhone screen and main interview$25 | Premium3 stages and a call role-play$43 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 3 days |
| Revisions | 1 | 2 | 3 |
| Job ad | full version | full and short versions | full and short versions |
| Interview questions | 10 | 25 | 40 |
| Interview stages | 1 | 2 | 3 |
| Competences covered | up to 4 | up to 6 | up to 8 |
| Scorecard | simple | weighted | weighted, for each stage |
| Test task with a checking guide | No | No | Yes |
| Hiring for | Call center operators | Call center operators | Call center operators |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Will you call candidates for us?
No. We write the documents only. Your people make the screening calls and hold the interviews.
Can the role-play use our real call script?
Yes. Attach the script with customer data removed and the Premium role-play is built on it; otherwise we write a sample situation from your brief.
Is the kit quick enough for many candidates a day?
That is the idea: the phone screen is short, the questions are the same for everyone and the scorecard is quick to fill, so several interviewers stay consistent.
Can we turn someone down because of their accent?
The kit scores clear speech and understanding, which the job needs, not accent or origin. Employment rules differ by country, so check the kit against yours; this is not legal advice.
Will you tell me whom to hire?
No. The scorecard helps you compare candidates on the same points, but the decision is always yours.
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