Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Radio ad for a bakery opening
Finished ad
Voice: female, warm and upbeat. File: MP3. Voice only: music is added by the radio station or in the client's editor.
Script we wrote from the brief
Fresh bread before your morning coffee? Golden Crust Bakery opens on Maple Street this Saturday! Warm croissants, sourdough straight from the oven, and cinnamon rolls you will remember all week. On opening day, every coffee comes with a free pastry. Golden Crust Bakery, 12 Maple Street. Come hungry, leave happy!
Client: Golden Crust, a new neighbourhood bakery. Brief: opening this Saturday at 12 Maple Street; croissants, sourdough and cinnamon rolls; a free pastry with every coffee on opening day. A 20-second ad for local radio and Reels.
The client and all details are made up.
About this service
We write and voice the message callers hear while they wait for a free line: thanks for holding, a reassurance that the call matters and something useful to do meanwhile, such as a web address or a faster channel. Hold messages often play on a loop, so the script avoids promises about waiting times and phrases that grate when heard three times in a row. The voice is synthesized, and you must tell callers that.
What is included
- What you getOne hold message per order: an MP3 in a synthesized voice of about 20, 40 or 60 seconds, plus a WAV from Standard. Voice only, without hold music or sound effects; your phone system plays it between music or on repeat.
- Calm thanks for waitingPolite without sounding like a script read for the hundredth time
- Useful while waitingA web address, a help page or another way to get an answer
- Easy on repeatNo countdowns or wording that annoys on the third loop
- No promises on timeWe don't state waiting times a recording can't know
- Your channels onlyWebsites, emails and chat links exactly as in your brief
How it works
- 1BriefYou tell us where callers can get help while waiting
- 2Script and voiceWe write a message that holds up on a loop and voice it
- 3Check and loadYou ask for changes within your package and load it into your phone system
What we need from you
Your company name, what callers should know or do while they wait (a website, an app, an email or a chat), whether to mention a callback, the tone and the language.
We will ask you:
- What should callers do while they wait?
- Do you offer a callback?
- What tone suits your callers?
Compare packages
| Packages | BasicShort hold message, about 20 s$9 | StandardHold message, about 40 s$15 | PremiumLong hold message, about 60 s$25 |
|---|---|---|---|
| Deadline | 1 day | 1 day | 2 days |
| Revisions | 1 | 2 | 3 |
| Length | about 20 s | about 40 s | about 60 s |
| Script | written for you | written for you | written for you |
| Files | MP3 | MP3 and WAV | MP3 and WAV |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Can you mix it with hold music?
No, you get the voice only. Many phone systems can play music and the message in turn, so set that up in your system.
Can it say how long the wait is?
A fixed recording can't know the real queue, so we don't state waiting times. If your phone system announces the caller's place in the queue, it does that on its own.
Will you upload it to our phone line?
No, we deliver the file, and you load it into your phone system or send it to your provider.
Can it sound like our own support team?
No, we don't imitate the voices of real people, your staff included. You choose a synthesized voice by style, such as warm and calm.