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- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
SOP set: opening and closing procedures for a small café
SOP-02: Closing the café
| Purpose | Leave the café clean, safe and ready for the morning shift |
| Who | The closing barista; the shift lead signs off |
| When | Start at 5:30 pm, doors locked at 6:00 pm, finished by 6:45 pm |
| You need | Closing checklist sheet, till key, cleaning caddy, blue cloths |
Before you start
Warning: Never switch off the main power at the wall. The fridges and the alarm run on the same board.
Steps
- At 5:30 pm, turn the door sign to "Last orders". Customers already inside can stay until 6:00.
- Switch the coffee machine to rinse mode. Press and hold the cup button for 5 seconds. You should see: "RINSE" flashing on the display and hot water running through both group heads for about 2 minutes.
- Take out the portafilters and soak them in the black container with one cleaning tablet. Leave them for 20 minutes.
- Move cakes and sandwiches to the back fridge. Label anything opened today with today's date and "Use by tomorrow".
- Record the fridge temperatures on the log sheet. You should see: between 1 °C and 5 °C. If a fridge shows above 5 °C, go to step 12 first.
- At 6:00 pm, lock the front door and turn the sign to "Closed".
- Close the till. Press MENU, then "End of day", then "Z report". You should see: the report printing with today's total. Do not count the cash at the counter; take the drawer to the office.
(Steps 8–14: floors, bins, alarm and handover note.)
If something goes wrong
| Problem | What to do |
|---|---|
| Fridge above 5 °C | Move food to the second fridge, note the time and temperature, message the shift lead |
| Z report does not print | Replace the paper roll; if it still fails, write the total from the screen and photograph it |
| Alarm will not set | Check the back door is fully shut; the alarm will not arm with it open |
Sign-off
Closing barista: name, time. Shift lead: initials.
Last reviewed: [date]. Review again when the coffee machine or till is replaced.
Client: Bluebell Café, 22 seats, 7 staff working in rotating shifts Input: the owner's voice notes, a handwritten checklist and 9 photos of the counter, coffee machine and till screen Delivered: a set of 6 SOPs (4,600 words): opening, closing, cash handling, fridge temperature log, deep-cleaning the coffee machine, handling a customer complaint. Below: an excerpt of the closing procedure.
The client and all details are made up.
About this service
Most support tickets in a SaaS product ask the same twenty questions, and a help center that answers them well cuts that queue. We write help articles from your notes and screenshots: getting started, account and billing, each key feature, integrations and troubleshooting. Every article has a task-based title users actually search for, numbered steps with exact button names and a short "what next" link at the end.
What is included
- What you getReady help center articles with titles, steps and notes, as formatted text you paste into Zendesk, Intercom, HelpScout or Notion. You also get it as a Word (.docx) or PDF file. We write from your notes and screenshots and do not log in to your product.
- Task-based titlesHow to invite a teammate, not Team settings
- Exact UI namesButtons and menus as on your screenshots
- Category planGetting started, billing, features, fixes
- Troubleshooting blocksCommon errors and what to try
- Related linksWhere to go next in each article
How it works
- 1BriefYou send topics and screenshots
- 2Structure and writingWe plan categories and write articles
- 3DeliveryYou get articles ready to publish
What we need from you
The product, the list of topics or your most common support questions, screenshots of the screens involved and one existing article if you want us to match its style.
We will ask you:
- Which topics should the articles cover?
- Which help desk do you publish in?
- Who are your users?
Compare packages
| Packages | Basic1 article up to 1,500 words$15 | StandardUp to 8 articles$35 | PremiumUp to 20 articles$69 |
|---|---|---|---|
| Deadline | 1 day | 3 days | 5 days |
| Revisions | 1 | 2 | 3 |
| Length | up to 1,500 words | up to 5,000 words | up to 12,000 words |
| Help articles | 1 | up to 8 | up to 20 |
| FAQ section | No | Yes | Yes |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Do you add screenshots to the articles?
We mark where each screenshot goes and what it should show. You add the images in your help desk.
Can you update old articles after a redesign?
Yes. Paste or attach the old article and new screenshots, and we rewrite the steps to match the new screens.
What if a feature works differently on mobile?
Send both sets of screenshots and we add separate web and mobile steps in the same article.