Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Data analysis: 9 months of bookings at a family-run guesthouse
Key numbers
| Metric | Value |
|---|---|
| Bookings (excl. cancelled) | 251 |
| Room nights sold | 689 |
| Revenue | $78,540 |
| Average rate per night | $114 |
| Cancellation rate | 11.6% (33 of 284) |
| Average stay | 2.7 nights |
Summary by channel
| Channel | Bookings | Share of revenue | Avg. rate | Commission | Net per night |
|---|---|---|---|---|---|
| Booking platforms | 142 | 54% | $109 | 15% | $93 |
| Direct (phone, email, website) | 87 | 38% | $126 | 0% | $126 |
| Local travel agent | 22 | 8% | $102 | 10% | $92 |
Direct guests pay more, stay longer (3.4 nights vs 2.3) and bring $33 more per night after commission than platform guests.
Trends and outliers
- July and August made 41% of revenue; occupancy reached 93%.
- March and April were weakest (occupancy 38%), but weekend nights still sold at 79%: the gap is midweek.
- Cancellations were 19% for platform bookings with free cancellation and 4% for direct bookings with a deposit.
- Outlier: 6 bookings in May at $45 per night. These are all one corporate group with a manual discount; they were kept in totals but flagged.
Findings
- Your most profitable guests are direct, returning guests, yet only 14% of platform guests were invited to book direct next time.
- Midweek in spring is the only real gap; weekends sell themselves.
- Free cancellation on platforms costs about 27 lost nights over 9 months.
Recommendations
- Add a "book direct" card at check-out with a 10% returning-guest rate: still $20 above platform net.
- Create a midweek spring offer (3 nights for the price of 2, Sun–Thu) for March–April.
- Switch platform listings to a non-refundable rate at 8% off alongside the flexible one.
- Track the booking channel for every guest from now on: 17 rows had no channel and were grouped as "direct".
All totals were cross-checked against the monthly sums in your sheet; the difference is $0.
Client: a 12-room guesthouse by a lake, run by two owners Data: 284 booking rows, January to September (date, room type, nights, channel, price paid, cancellation) Question asked: "Which channel and which months actually make us money, and where are we losing it?"
The client and all details are made up.
About this service
A survey export is a wall of answers until someone counts them and asks the right comparisons: do new customers answer differently from old ones, do the open comments explain the low scores. We calculate the results question by question, compare groups you care about, sort open answers into themes and point out where the sample is too small to trust. You get the story the survey tells, in plain words.
What is included
- What you getA report with results per question in counts and percentages, comparisons between groups, themes from open answers with example quotes, findings and recommendations, as formatted text with tables on the order page. You also get it as a Word (.docx) report with the tables in Excel (.xlsx).
- Results per questionCounts and percentages
- Group comparisonsBy age, plan, region or other answer
- Open answer themesGrouped with example quotes
- Sample size warningsWhere groups are too small
- FindingsWhat the survey says, in plain words
How it works
- 1BriefYou paste or attach responses and questions
- 2AnalysisWe count, compare and theme
- 3ReportYou get tables and findings
What we need from you
The responses exported from Google Forms, Typeform, SurveyMonkey or another tool and pasted as CSV, the questionnaire, and which groups you want to compare. Documents can also be attached as PDF, Word or Excel files.
We will ask you:
- What did you want to learn from the survey?
- Which groups should we compare?
- Which questions are open-ended?
- Who answered and how were they invited?
Compare packages
| Packages | BasicUp to 100 responses$15 | StandardUp to 300 responses$35 | PremiumUp to 1,000 responses$69 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 4 days |
| Revisions | 1 | 2 | 3 |
| Responses | up to 100 | up to 300 | up to 1,000 |
| Summary tables | up to 3 | up to 6 | up to 10 |
| Recommendations | Short | Yes | Detailed |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Can I upload the export file?
Yes, as an Excel (.xlsx) file, which most survey tools can export. A CSV export can still be pasted as text, or attach screenshots of a small table.
Is my sample big enough?
We say where a group is too small to draw conclusions, so you do not act on noise.
What about personal data?
Remove names, emails and phone numbers before pasting or attaching. Answers and group columns are all we need.