成果範例
SOP set: opening and closing procedures for a small café
SOP-02: Closing the café
| Purpose | Leave the café clean, safe and ready for the morning shift |
| Who | The closing barista; the shift lead signs off |
| When | Start at 5:30 pm, doors locked at 6:00 pm, finished by 6:45 pm |
| You need | Closing checklist sheet, till key, cleaning caddy, blue cloths |
Before you start
Warning: Never switch off the main power at the wall. The fridges and the alarm run on the same board.
Steps
- At 5:30 pm, turn the door sign to "Last orders". Customers already inside can stay until 6:00.
- Switch the coffee machine to rinse mode. Press and hold the cup button for 5 seconds. You should see: "RINSE" flashing on the display and hot water running through both group heads for about 2 minutes.
- Take out the portafilters and soak them in the black container with one cleaning tablet. Leave them for 20 minutes.
- Move cakes and sandwiches to the back fridge. Label anything opened today with today's date and "Use by tomorrow".
- Record the fridge temperatures on the log sheet. You should see: between 1 °C and 5 °C. If a fridge shows above 5 °C, go to step 12 first.
- At 6:00 pm, lock the front door and turn the sign to "Closed".
- Close the till. Press MENU, then "End of day", then "Z report". You should see: the report printing with today's total. Do not count the cash at the counter; take the drawer to the office.
(Steps 8–14: floors, bins, alarm and handover note.)
If something goes wrong
| Problem | What to do |
|---|---|
| Fridge above 5 °C | Move food to the second fridge, note the time and temperature, message the shift lead |
| Z report does not print | Replace the paper roll; if it still fails, write the total from the screen and photograph it |
| Alarm will not set | Check the back door is fully shut; the alarm will not arm with it open |
Sign-off
Closing barista: name, time. Shift lead: initials.
Last reviewed: [date]. Review again when the coffee machine or till is replaced.
Client: Bluebell Café, 22 seats, 7 staff working in rotating shifts Input: the owner's voice notes, a handwritten checklist and 9 photos of the counter, coffee machine and till screen Delivered: a set of 6 SOPs (4,600 words): opening, closing, cash handling, fridge temperature log, deep-cleaning the coffee machine, handling a customer complaint. Below: an excerpt of the closing procedure.
客戶與所有細節皆為虛構。
關於此服務
晚上 11 點收到的房客訊息，大多在問同樣的事：Wi-Fi 密碼、暖氣怎麼用、垃圾要丟哪裡、為什麼門鎖密碼打不開。我們依據您的筆記與照片撰寫住宿手冊與歡迎手冊：抵達與自助入住、Wi-Fi 與家電、住宿規則、垃圾與回收、停車、在地推薦、緊急聯絡資訊與退房步驟。語氣親切、說明簡短，規則也與您的房源頁面一致。
包含內容
- 您會收到什麼格式化文字的住宿手冊與歡迎手冊，適用於印刷成冊、Airbnb 的指南功能或電子版房客指南，另附簡短的入住與退房訊息，也會提供 Word (.docx) 或 PDF 檔案。
- 抵達步驟鑰匙、密碼、停車、最初幾分鐘
- 家電使用提示暖氣、冷氣、洗衣機、咖啡機
- 住宿規則親切但清楚
- 退房清單房客離開前要做的事
- 房客訊息入住與退房訊息文字
服務流程
- 1需求說明您提供筆記與照片
- 2架構與撰寫我們逐個房間撰寫手冊
- 3交付您會收到手冊與訊息
需要您提供的資料
房源資訊、入住方式、Wi-Fi 與家電說明、住宿規則、垃圾規定、停車、幾個在地推薦，以及緊急聯絡資訊。
我們會詢問您：
- 是哪一類型的房源？位在哪裡？
- 房客如何入住？
- 房客最常問您什麼？
比較方案
付款保障
下單時付款，但只有在驗收成果後，款項才會撥付。
- 固定價格付款後，方案價格不會變動。
- 款項先行保留付款時，金額只會先保留，在您驗收後才會撥付給服務。
- 交付前檢查每份成果在交到您手上之前都會經過品質檢查，您也可以在驗收前於訂單頁面查看成果。
- 免費修改在需求說明範圍內，可依方案允許的次數提出修改。
- 3 天後自動驗收若您在交付後 3 天內未驗收也未提出修改，成果將自動驗收。若您在交付後於訂單聊天室留言，訂單會暫停自動驗收；我們回覆後，可能會重新起算 3 天，並會在聊天室中告知。
- 重新製作或全額退款若成果不符合您的需求說明且修改後仍未改善，或製作時間超過交付期限的兩倍，請在訂單聊天室留言：我們將重新製作，或全額退還款項。
常見問題
我可以貼到 Airbnb App 裡嗎？
可以，各章節符合住宿手冊與指南欄位的格式，您也可以列印後放在房源內。
可以用兩種語言撰寫嗎？
此訂單涵蓋一種語言。許多房東會為國際房客另外下單翻譯。
你們會推薦在地的場所嗎？
我們會撰寫您列出的地點。由於營業時間與品質會變動，我們不會自行調查店家。
沒有找到您要的答案？