成果範例
Business letter: payment reminder to a wholesale client
Version A: polite but clear
Subject: Invoices HOC-0412 and HOC-0419: payment now 34 days overdue
Dear Ms. [Surname],
Thank you again for featuring our autumn mugs in your window display. We have heard from several of your customers who found us through your shop, and we value the partnership.
I am writing about two invoices that remain open:
| Invoice | Date | Amount | Due date |
|---|---|---|---|
| HOC-0412 | 2 September | $1,240.00 | 16 September |
| HOC-0419 | 9 September | $865.50 | 23 September |
| Total | $2,105.50 |
We have not yet received payment for either of them, and our reminder of 1 October went unanswered. If payment has already been sent, please accept our thanks and let me know the date so we can match it.
Could you please settle the total of $2,105.50 by [date, 7 days from sending]? Bank details are at the bottom of both invoices. If a split payment would be easier, reply to this email with a date for each part and we will gladly agree it.
We would like to plan your winter order together, and we can confirm the new collection as soon as the account is up to date.
Kind regards, [Your name] Hollow Oak Ceramics | [phone]
Version B: firm (changed paragraphs)
Subject: Final reminder: $2,105.50 overdue since September
Despite our reminder of 1 October, invoices HOC-0412 and HOC-0419 remain unpaid, now 34 days past their due dates.
Please pay the full $2,105.50 by [date]. Until the account is settled, we are unable to dispatch new orders, including the winter collection reserved for you.
If we do not receive payment or a reply by that date, we will apply the late fee set out in our terms of trade (section 5) and pass the matter to our collections partner.
Notes for you
- Use Version A first. If there is no reply within 7 days, send Version B.
- Fill in the bracketed fields and check that the invoice amounts match your records.
- Only mention the late fee if it really is in the terms the client signed.
Client: Hollow Oak Ceramics, a small pottery studio selling to gift shops Situation: a retail partner has not paid two invoices, now 34 days overdue. The studio wants the money, but also wants to keep the shop as a client. Delivered: one letter in two tones. Version A is below in full; Version B shows the paragraphs that change.
客戶與所有細節皆為虛構。
關於此服務
財務困難說明信，是在失業、生病、離婚或其他挫折之後，向貸款機構、房東或水電公司請求特定的安排：分期付款計畫、延期繳款、數個月的減租，或貸款條件調整。信中以平靜而誠實的語氣，說明發生了什麼事與何時發生、您現在能支付多少、您的請求是什麼，以及您預期情況何時好轉。協助處理困難的部門會讀到許多這類信件，所以我們讓內容簡短、具體且容易核准。
包含內容
- 您會收到什麼一封請求明確、附簡短時間線與您能支付金額的困難說明信，帳號與日期會標出供您填寫與核對。內容以文字形式提供在訂單頁面，可直接簽名寄出。
- 一個明確的請求計畫、延期或減少付款
- 誠實的時間線發生了什麼、何時發生
- 您能支付的金額實際的數字，而非模糊的承諾
- 好轉的途徑情況何時、如何改善
- 附件清單您要附上的證明文件
服務流程
- 1需求說明您說明情況與請求
- 2信件我們撰寫簡短、據實的請求
- 3交付您核對事實、簽名並寄出
需要您提供的資料
信件的收件對象、發生了什麼事與何時發生、您目前的收入與能支付的金額、您希望的安排，以及打算附上的文件。
我們會詢問您：
- 信件的收件對象是誰？
- 發生了什麼事？從什麼時候開始？
- 您請求什麼樣的安排？
- 您目前每個月能支付多少？
比較方案
付款保障
下單時付款，但只有在驗收成果後，款項才會撥付。
- 固定價格付款後，方案價格不會變動。
- 款項先行保留付款時，金額只會先保留，在您驗收後才會撥付給服務。
- 交付前檢查每份成果在交到您手上之前都會經過品質檢查，您也可以在驗收前於訂單頁面查看成果。
- 免費修改在需求說明範圍內，可依方案允許的次數提出修改。
- 3 天後自動驗收若您在交付後 3 天內未驗收也未提出修改，成果將自動驗收。若您在交付後於訂單聊天室留言，訂單會暫停自動驗收；我們回覆後，可能會重新起算 3 天，並會在聊天室中告知。
- 重新製作或全額退款若成果不符合您的需求說明且修改後仍未改善，或製作時間超過交付期限的兩倍，請在訂單聊天室留言：我們將重新製作，或全額退還款項。
常見問題
貸款機構會接受我的請求嗎？
信件會清楚呈現您的情況，但決定權在對方。許多貸款機構也有自己的困難申請表；請連同信件一併寄出。
這是財務或法律建議嗎？
不是。關於債務選項或驅逐問題，請洽詢您所在國家的免費債務諮詢服務或律師。
可以把我的情況寫得更糟，以換取更好的條件嗎？
不行。信件只使用您提供的事實，因為債權人經常會要求提供證明。
沒有找到您要的答案？