Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
SOP set: opening and closing procedures for a small café
SOP-02: Closing the café
| Purpose | Leave the café clean, safe and ready for the morning shift |
| Who | The closing barista; the shift lead signs off |
| When | Start at 5:30 pm, doors locked at 6:00 pm, finished by 6:45 pm |
| You need | Closing checklist sheet, till key, cleaning caddy, blue cloths |
Before you start
Warning: Never switch off the main power at the wall. The fridges and the alarm run on the same board.
Steps
- At 5:30 pm, turn the door sign to "Last orders". Customers already inside can stay until 6:00.
- Switch the coffee machine to rinse mode. Press and hold the cup button for 5 seconds. You should see: "RINSE" flashing on the display and hot water running through both group heads for about 2 minutes.
- Take out the portafilters and soak them in the black container with one cleaning tablet. Leave them for 20 minutes.
- Move cakes and sandwiches to the back fridge. Label anything opened today with today's date and "Use by tomorrow".
- Record the fridge temperatures on the log sheet. You should see: between 1 °C and 5 °C. If a fridge shows above 5 °C, go to step 12 first.
- At 6:00 pm, lock the front door and turn the sign to "Closed".
- Close the till. Press MENU, then "End of day", then "Z report". You should see: the report printing with today's total. Do not count the cash at the counter; take the drawer to the office.
(Steps 8–14: floors, bins, alarm and handover note.)
If something goes wrong
| Problem | What to do |
|---|---|
| Fridge above 5 °C | Move food to the second fridge, note the time and temperature, message the shift lead |
| Z report does not print | Replace the paper roll; if it still fails, write the total from the screen and photograph it |
| Alarm will not set | Check the back door is fully shut; the alarm will not arm with it open |
Sign-off
Closing barista: name, time. Shift lead: initials.
Last reviewed: [date]. Review again when the coffee machine or till is replaced.
Client: Bluebell Café, 22 seats, 7 staff working in rotating shifts Input: the owner's voice notes, a handwritten checklist and 9 photos of the counter, coffee machine and till screen Delivered: a set of 6 SOPs (4,600 words): opening, closing, cash handling, fridge temperature log, deep-cleaning the coffee machine, handling a customer complaint. Below: an excerpt of the closing procedure.
The client and all details are made up.
About this service
Over the years a company collects instructions in every form: a 2019 PDF, three Word files with different versions of the same process, an Excel checklist and notes in an email, and staff no longer know which one is right. You send these documents, and we read them, find duplicates, contradictions and outdated steps, ask you to settle any conflicts in the brief, and merge everything into one clearly structured, up-to-date guide. You also get a short list of what was removed or changed and the questions we could not resolve from the files.
What is included
- What you getOne consolidated guide on the order page and as a Word (.docx) or PDF file, plus a change list showing what was merged, removed or needs your decision.
- Reading your filesPDF, Word and Excel, side by side
- Duplicates and conflictsMarked and settled with your input
- One structureLogical sections and numbered steps
- Change listWhat was merged, removed or rewritten
- Open questionsWhat the files could not answer
How it works
- 1UploadYou attach the old manuals and notes
- 2MergeWe compare, resolve and restructure
- 3DeliveryYou get one guide and a change list
What we need from you
Up to 3 files with your current instructions (PDF with a text layer, Word or Excel, about 150,000 characters in total), which version wins when they disagree, who the guide is for and what has changed in the process since they were written.
We will ask you:
- What do the documents describe?
- Which document is the most up to date?
- What has changed in the process since they were written?
- Who will use the new guide?
Compare packages
| Packages | BasicMerge into a short guide$19 | StandardConsolidated guide$39 | PremiumFull consolidated manual$79 |
|---|---|---|---|
| Deadline | 1 day | 3 days | 5 days |
| Revisions | 1 | 2 | 3 |
| Final guide length | up to 2,000 words | up to 6,000 words | up to 14,000 words |
| Source files | up to 3 | up to 3 | up to 3 |
| Change list | Yes | Yes | Yes |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Can you read scanned documents?
Only PDFs with a text layer. Scans without one cannot be read; send the original Word file or a text export instead.
What if the documents contradict each other?
We list each conflict with both versions. You choose in the brief or during revisions, and the guide follows your choice.
Will the file keep our pictures and layout?
No. The Word and PDF files are made from the text, without images or your original design. Add screenshots afterwards where needed.