Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
SOP set: opening and closing procedures for a small café
SOP-02: Closing the café
| Purpose | Leave the café clean, safe and ready for the morning shift |
| Who | The closing barista; the shift lead signs off |
| When | Start at 5:30 pm, doors locked at 6:00 pm, finished by 6:45 pm |
| You need | Closing checklist sheet, till key, cleaning caddy, blue cloths |
Before you start
Warning: Never switch off the main power at the wall. The fridges and the alarm run on the same board.
Steps
- At 5:30 pm, turn the door sign to "Last orders". Customers already inside can stay until 6:00.
- Switch the coffee machine to rinse mode. Press and hold the cup button for 5 seconds. You should see: "RINSE" flashing on the display and hot water running through both group heads for about 2 minutes.
- Take out the portafilters and soak them in the black container with one cleaning tablet. Leave them for 20 minutes.
- Move cakes and sandwiches to the back fridge. Label anything opened today with today's date and "Use by tomorrow".
- Record the fridge temperatures on the log sheet. You should see: between 1 °C and 5 °C. If a fridge shows above 5 °C, go to step 12 first.
- At 6:00 pm, lock the front door and turn the sign to "Closed".
- Close the till. Press MENU, then "End of day", then "Z report". You should see: the report printing with today's total. Do not count the cash at the counter; take the drawer to the office.
(Steps 8–14: floors, bins, alarm and handover note.)
If something goes wrong
| Problem | What to do |
|---|---|
| Fridge above 5 °C | Move food to the second fridge, note the time and temperature, message the shift lead |
| Z report does not print | Replace the paper roll; if it still fails, write the total from the screen and photograph it |
| Alarm will not set | Check the back door is fully shut; the alarm will not arm with it open |
Sign-off
Closing barista: name, time. Shift lead: initials.
Last reviewed: [date]. Review again when the coffee machine or till is replaced.
Client: Bluebell Café, 22 seats, 7 staff working in rotating shifts Input: the owner's voice notes, a handwritten checklist and 9 photos of the counter, coffee machine and till screen Delivered: a set of 6 SOPs (4,600 words): opening, closing, cash handling, fridge temperature log, deep-cleaning the coffee machine, handling a customer complaint. Below: an excerpt of the closing procedure.
The client and all details are made up.
About this service
When every salesperson sells their own way, results depend on who picked up the phone, and a new hire needs months to learn what the best rep knows. We write a sales playbook from your notes, call examples and offer details: ideal customer profile, how the sales process runs stage by stage, discovery questions, how to present the offer, answers to common objections, follow-up rules and the handover to delivery. Everything is written in your product's words and your customers' language, so reps can use it on their next call.
What is included
- What you getA sales playbook on the order page and as a Word (.docx) or PDF file, with stages, questions, objection answers and follow-up rules your team can learn from.
- Ideal customerWho to pursue and who to let go
- Stage-by-stage playsWhat to do and say at each step
- Discovery questionsQuestions that uncover real needs
- Objection answersPrice, timing, competitor, 'send me info'
- Follow-up rulesWhen to call back, when to close the file
How it works
- 1BriefYou send offer details and call examples
- 2WritingWe turn what works into plays
- 3DeliveryYou get the playbook as text and a file
What we need from you
What you sell, to whom and at what price, how a deal runs today, what your best reps say and do, the objections you hear most, and any existing scripts, price lists or call notes as PDF, Word or Excel.
We will ask you:
- What do you sell, and what does a typical deal look like?
- How do your best salespeople do it differently?
- Which objections do you hear most?
- Is it for phone, video calls, in person or chat?
Compare packages
| Packages | BasicCore playbook$19 | StandardTeam playbook$39 | PremiumFull playbook for several offers$79 |
|---|---|---|---|
| Deadline | 1 day | 3 days | 5 days |
| Revisions | 1 | 2 | 3 |
| Length | up to 2,000 words | up to 6,000 words | up to 14,000 words |
| Sales stages covered | up to 3 | up to 7 | up to 12 |
| Objection answers | up to 5 | up to 15 | up to 30 |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Is this the same as a call script?
No. A playbook explains the whole approach and lets reps adapt; it includes sample phrases rather than one rigid script.
Can you use recordings of our calls?
We read text, not audio. Transcribe the calls first, or paste key parts into the brief or a Word file.
Will this increase our sales?
We cannot promise numbers. The playbook makes your best practice repeatable; results depend on how the team uses it.