BusinessHelp desk call script
Call script for an IT help desk: logging tickets, first checks, password resets, escalation and frustrated users
Pricefrom $13
Tenant call scriptCall Answering
Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Example for the Standard package
Call script: inviting past customers of a window cleaning firm back for spring
Scenario 1: a past customer answers
Opening. "Hi, is this Mark? It's Anna from Clearview Window Care. We cleaned your windows last April. Have you got a minute?"
- Yes → go to The reason for the call.
- "Not now" → "Of course. When is better, today after five or tomorrow morning?" Note the time and end the call politely.
- "Who?" → "Clearview, the window cleaners. We did your house on Elm Road last spring." Then The reason for the call.
The reason for the call. "We're planning the spring rounds on your street for the week of April 14. Past customers get first pick of the days. Would you like us to book you in?"
| Answer | What to say next |
|---|---|
| "Yes" | "Great. Is it the same as last time, outside only, or inside too?" → Booking |
| "How much is it?" | "Last time it was the outside of a two-storey house. That's $120 this season." → Booking |
| "We're not sure yet" | "No problem. I can hold a day for you until Friday with nothing to pay. Shall I?" |
| "We use someone else now" | Go to objection 7. |
Objections (3 of 15)
4. "It's too expensive." "I understand. Most customers on your street book outside only, and that keeps it at $120. If you book with a neighbour on the same day, you both get $15 off. Would that help?"
7. "We found someone cheaper." "That's fair, thanks for telling me. If anything changes, we're still doing your street on April 14. Can I send you a text with our number, just in case?"
11. "Call me in the summer." "Sure. Shall I put you down for a call in the first week of June? The summer rounds book up fast."
Voicemail
"Hi Mark, it's Anna from Clearview Window Care. We're cleaning on your street the week of April 14, and past customers get first pick of the days. Call or text us back on this number. Thanks!"
Files: Word and PDF. The prices, discount and dates come from the client's brief: we write the script and never call anyone.
Client: Clearview Window Care, a window cleaning firm with 4 crews in one city. Task: a script for calling customers who booked last year but not this year, to offer the spring clean. Standard package: 3 scenarios, 15 objections, a voicemail and a follow-up text. Excerpt below.
The client and all details are made up.
About this service
A property management phone line hears everything from a dripping tap to water coming through the ceiling, and the caller needs to know quickly what happens next. This script gives your dispatchers and office staff a clear routine: greeting, address and flat, what is wrong, how urgent it is by your own rules, what the tenant should do now and when someone will come. It also covers rent and service charge questions, noise and neighbour complaints and angry repeat callers. Tricky moments like 'nobody came last time' or 'I'm not paying until it's fixed' get calm, firm replies. Response times, fees and procedures come only from your brief. You get a Word and PDF script. We write it only: we never take calls or send contractors. Emergency steps follow exactly what you give us. Tenancy rules differ by country, so check the script against yours.
What is included
- What you getA Word and PDF script: each call type in your package with a greeting, questions to log the request, urgency branches by your rules, what the tenant should do now, a close with the next step and replies to the tricky moments in your package. From Standard, a voicemail and a follow-up message with the request number; in Premium, a one-page cheat sheet for dispatchers and a short training guide with practice in pairs.
- Logging a repairAddress, problem, access and a convenient time
- Emergency callsYour steps for leaks, power cuts and gas smells
- Rent and chargesPlain answers from your own rules
- Neighbour complaintsNoise, parking and shared areas
- Repeat and angry callersAcknowledge, check the request, give a clear time
How it works
- 1BriefYou send your procedures, response times and common calls
- 2ScriptWe write the flows, branches and replies
- 3DeliveryYou get the script in Word and PDF on the order page
- 4On the lineStaff use it and you ask for changes within the package
What we need from you
The buildings you manage (apartment blocks, rentals, offices), how repair requests are logged and numbered, your urgency levels and response times, the exact steps for emergencies and the numbers to give, rent and service charge rules, how complaints are handled, the calls you get most, and the language and tone. You may attach your procedures, a tenant handbook or a current script as Word or PDF files or screenshots, up to 3 files. Please do not send tenants' personal data.
We will ask you:
- What do you manage?
- Which calls come in most?
- What are your response times?
- What should tenants do in an emergency?
Compare packages
| Packages | Basic1 call type, 5 tricky moments$13 | Standard3 call types, 15 tricky moments$26 | Premium5 call types, 30 tricky moments, training$47 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 3 days |
| Revisions | 1 | 2 | 3 |
| Scenarios | 1 | 3 | 5 |
| Branches per scenario | up to 3 | up to 5 | up to 8 |
| Objections with answers | 5 | 15 | 30 |
| Voicemail and follow-up message | No | Yes | Yes |
| Cheat sheet and training guide | No | No | Yes |
| Business | Property management | Property management | Property management |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Will you take tenant calls for us?
No. We write the script; your staff take the calls.
Who decides what counts as an emergency?
You do. We write the urgency branches and safety steps exactly from your procedures and the numbers you give, and never add our own technical or safety advice.
Can it cover tenants who refuse to pay?
Yes: calm replies that explain your rules and the next step. The script gives no legal advice; check payment and debt rules where you work.
Can the script be used for a 24-hour line?
Yes. Tell us how night calls differ, and we add the branches for out-of-hours requests.
Did not find your answer?
Business
BusinessClinic reception script
Call script for a clinic reception desk: greeting, booking and rescheduling, common questions and routing calls
Pricefrom $13
BusinessFront desk phone script
Phone script for a hotel front desk: bookings by phone, guest requests, complaints and upselling with care
Pricefrom $12
BusinessRestaurant booking script
Table booking call script for a restaurant: taking bookings, full evenings, groups, special requests and no-shows
Pricefrom $12