BusinessTenant call script
Tenant call script for a property management company: repair requests, emergencies, rent questions and complaints
Pricefrom $13
Store support scriptCall Answering
Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Example for the Standard package
Call script: inviting past customers of a window cleaning firm back for spring
Scenario 1: a past customer answers
Opening. "Hi, is this Mark? It's Anna from Clearview Window Care. We cleaned your windows last April. Have you got a minute?"
- Yes → go to The reason for the call.
- "Not now" → "Of course. When is better, today after five or tomorrow morning?" Note the time and end the call politely.
- "Who?" → "Clearview, the window cleaners. We did your house on Elm Road last spring." Then The reason for the call.
The reason for the call. "We're planning the spring rounds on your street for the week of April 14. Past customers get first pick of the days. Would you like us to book you in?"
| Answer | What to say next |
|---|---|
| "Yes" | "Great. Is it the same as last time, outside only, or inside too?" → Booking |
| "How much is it?" | "Last time it was the outside of a two-storey house. That's $120 this season." → Booking |
| "We're not sure yet" | "No problem. I can hold a day for you until Friday with nothing to pay. Shall I?" |
| "We use someone else now" | Go to objection 7. |
Objections (3 of 15)
4. "It's too expensive." "I understand. Most customers on your street book outside only, and that keeps it at $120. If you book with a neighbour on the same day, you both get $15 off. Would that help?"
7. "We found someone cheaper." "That's fair, thanks for telling me. If anything changes, we're still doing your street on April 14. Can I send you a text with our number, just in case?"
11. "Call me in the summer." "Sure. Shall I put you down for a call in the first week of June? The summer rounds book up fast."
Voicemail
"Hi Mark, it's Anna from Clearview Window Care. We're cleaning on your street the week of April 14, and past customers get first pick of the days. Call or text us back on this number. Thanks!"
Files: Word and PDF. The prices, discount and dates come from the client's brief: we write the script and never call anyone.
Client: Clearview Window Care, a window cleaning firm with 4 crews in one city. Task: a script for calling customers who booked last year but not this year, to offer the spring clean. Standard package: 3 scenarios, 15 objections, a voicemail and a follow-up text. Excerpt below.
The client and all details are made up.
About this service
Most calls to an online store's support are the same few: where is my order, how do I return this, it arrived broken, I was charged twice. A script lets anyone on your support line handle them the same, correct way. It covers checking the customer's order safely, explaining delivery and return rules from your own policy, steps for damaged or wrong items, and calm words for upset customers, with a clear point at which the call goes to a senior person. Tricky moments like 'I want a refund now', 'the courier never came' and 'I'll leave a bad review' get polite replies. Policies, deadlines and compensation options come only from your brief. You get a Word and PDF script. We write it only: we never take calls or see your orders. Consumer rights rules differ by country, so check the script against yours.
What is included
- What you getA Word and PDF script: each call type in your package with a greeting, identity and order check steps, branches for the usual situations, solutions from your policy, a close and replies to the tricky moments in your package. From Standard, a voicemail and a follow-up email that sums up what was agreed; in Premium, a one-page cheat sheet and a short training guide with practice in pairs.
- Where is my orderChecking the order safely and explaining the status
- Returns and refundsYour rules and deadlines in plain words
- Damaged or wrong itemsWhat to ask for and what you offer
- Upset customersListen, acknowledge, solve and confirm
- When to pass the call onClear points for a senior colleague
How it works
- 1BriefYou send your delivery, return and refund rules and common calls
- 2ScriptWe write the flows, branches and replies
- 3DeliveryYou get the script in Word and PDF on the order page
- 4Your support lineYour staff use it and you ask for changes within the package
What we need from you
What you sell and on which platform (Shopify, WooCommerce and so on), your delivery options and times, return and refund policy with deadlines, what you offer when goods arrive damaged or late, how support checks a customer's identity and order, the calls you get most, when a call goes to someone senior, and the language and tone. You may attach your return policy, delivery page or a current script as Word or PDF files or screenshots, up to 3 files. Please do not send customers' personal data.
We will ask you:
- What do you sell?
- Which calls come in most?
- What can support offer?
- When should a call be passed on?
Compare packages
| Packages | Basic1 call type, 5 tricky moments$13 | Standard3 call types, 15 tricky moments$25 | Premium5 call types, 30 tricky moments, training$46 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 3 days |
| Revisions | 1 | 2 | 3 |
| Scenarios | 1 | 3 | 5 |
| Branches per scenario | up to 3 | up to 5 | up to 8 |
| Objections with answers | 5 | 15 | 30 |
| Voicemail and follow-up message | No | Yes | Yes |
| Cheat sheet and training guide | No | No | Yes |
| Business | Online store | Online store | Online store |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Will you answer customer calls?
No. We write the script; your support staff take the calls.
Can you write our return policy?
No. The script explains your existing policy in plain words. We do not set refund terms or give legal advice on consumer rights.
Can the same script work for chat and email?
It is written for phone calls, but the solutions and replies are easy to reuse in chat and email answers.
What if a customer asks for something not in our policy?
The script gives a polite way to say what you can do and when to pass the call to someone who can decide.
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