BusinessStore support script
Customer support call script for an online store: order status, returns, delivery problems and upset customers
Pricefrom $13
Restaurant booking scriptCall Answering
Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Example for the Standard package
Call script: inviting past customers of a window cleaning firm back for spring
Scenario 1: a past customer answers
Opening. "Hi, is this Mark? It's Anna from Clearview Window Care. We cleaned your windows last April. Have you got a minute?"
- Yes → go to The reason for the call.
- "Not now" → "Of course. When is better, today after five or tomorrow morning?" Note the time and end the call politely.
- "Who?" → "Clearview, the window cleaners. We did your house on Elm Road last spring." Then The reason for the call.
The reason for the call. "We're planning the spring rounds on your street for the week of April 14. Past customers get first pick of the days. Would you like us to book you in?"
| Answer | What to say next |
|---|---|
| "Yes" | "Great. Is it the same as last time, outside only, or inside too?" → Booking |
| "How much is it?" | "Last time it was the outside of a two-storey house. That's $120 this season." → Booking |
| "We're not sure yet" | "No problem. I can hold a day for you until Friday with nothing to pay. Shall I?" |
| "We use someone else now" | Go to objection 7. |
Objections (3 of 15)
4. "It's too expensive." "I understand. Most customers on your street book outside only, and that keeps it at $120. If you book with a neighbour on the same day, you both get $15 off. Would that help?"
7. "We found someone cheaper." "That's fair, thanks for telling me. If anything changes, we're still doing your street on April 14. Can I send you a text with our number, just in case?"
11. "Call me in the summer." "Sure. Shall I put you down for a call in the first week of June? The summer rounds book up fast."
Voicemail
"Hi Mark, it's Anna from Clearview Window Care. We're cleaning on your street the week of April 14, and past customers get first pick of the days. Call or text us back on this number. Thanks!"
Files: Word and PDF. The prices, discount and dates come from the client's brief: we write the script and never call anyone.
Client: Clearview Window Care, a window cleaning firm with 4 crews in one city. Task: a script for calling customers who booked last year but not this year, to offer the spring clean. Standard package: 3 scenarios, 15 objections, a voicemail and a follow-up text. Excerpt below.
The client and all details are made up.
About this service
The phone rings at the busiest moment of service, and a rushed booking ends with the wrong time, a missing high chair or an empty table. This script gives your hosts a short, friendly routine: greeting, date, time, number of guests, name and number, special requests, a read-back and a clear note on your booking rules. It also covers the harder calls: a fully booked evening, a party of twelve, a guest asking about allergens, a late arrival and confirmation calls that cut no-shows politely. Menus, prices, deposits and policies come only from your brief. You get a Word and PDF script. We write it only: we never take bookings. Allergen and ingredient questions are passed to your kitchen as you specify; the script never answers them from guesswork. Rules on deposits and call recording differ by country, so check the script against yours.
What is included
- What you getA Word and PDF script: each call type in your package with a greeting, the booking questions in order, a read-back, branches for the usual situations and replies to the tricky moments in your package. From Standard, a voicemail message and a confirmation text; in Premium, a one-page cheat sheet to keep by the phone and a short training guide with practice in pairs.
- Booking in 60 secondsThe questions in the right order, then a read-back
- Fully booked eveningsOther times, a waiting list or the bar, as you allow
- Groups and eventsSet menus, deposits and who confirms details
- Allergies and requestsNoted carefully and passed to the kitchen
- Fewer no-showsA polite confirmation call or text
How it works
- 1BriefYou send your booking rules, hours and the calls you get
- 2ScriptWe write the call flows, branches and replies
- 3DeliveryYou get the script in Word and PDF on the order page
- 4At the host standHosts use it and you ask for changes within the package
What we need from you
Your restaurant type and opening hours, booking rules (table times, largest party, deposits, how long a table is held), group and event terms with real prices, how you handle allergies and dietary requests, the calls you need (bookings, groups, confirmations, cancellations), what guests ask most, and the language and tone. You may attach a menu, a group menu or a current script as Word or PDF files or screenshots, up to 3 files.
We will ask you:
- What kind of restaurant is it?
- What are your booking rules?
- Which calls do you need?
- How do you handle allergies?
Compare packages
| Packages | Basic1 call type, 5 tricky moments$12 | Standard3 call types, 15 tricky moments$24 | Premium5 call types, 30 tricky moments, training$44 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 3 days |
| Revisions | 1 | 2 | 3 |
| Scenarios | 1 | 3 | 5 |
| Branches per scenario | up to 3 | up to 5 | up to 8 |
| Objections with answers | 5 | 15 | 30 |
| Voicemail and follow-up message | No | Yes | Yes |
| Cheat sheet and training guide | No | No | Yes |
| Business | Restaurant | Restaurant | Restaurant |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Will you take bookings for us?
No. We write the script; your staff take the calls.
Can the script answer allergen questions?
No. It tells the host how to note the request and pass it to the kitchen or a manager on duty, as you specify. Ingredient answers must come from your kitchen.
Can it cover banquets and private events?
Yes, as one of the scenarios: the questions to ask, your set menus and deposit terms and who follows up.
What are the 'objections' here?
The tricky moments: no free tables, a guest who wants a specific table, a late arrival, a refused deposit. Each gets a short, polite reply.
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