BusinessMarket research script
Market research phone survey script: screening questions, a neutral questionnaire, quotas and polite refusals
Pricefrom $13
Event feedback scriptPhone Surveys
Payment protectionDetails
- Revisions within the package are free.
- If you do not respond within 3 days of delivery, the work is accepted automatically.
The money is reserved when you pay and released only once you accept the work.
Example result
Example for the Standard package
Call script: inviting past customers of a window cleaning firm back for spring
Scenario 1: a past customer answers
Opening. "Hi, is this Mark? It's Anna from Clearview Window Care. We cleaned your windows last April. Have you got a minute?"
- Yes → go to The reason for the call.
- "Not now" → "Of course. When is better, today after five or tomorrow morning?" Note the time and end the call politely.
- "Who?" → "Clearview, the window cleaners. We did your house on Elm Road last spring." Then The reason for the call.
The reason for the call. "We're planning the spring rounds on your street for the week of April 14. Past customers get first pick of the days. Would you like us to book you in?"
| Answer | What to say next |
|---|---|
| "Yes" | "Great. Is it the same as last time, outside only, or inside too?" → Booking |
| "How much is it?" | "Last time it was the outside of a two-storey house. That's $120 this season." → Booking |
| "We're not sure yet" | "No problem. I can hold a day for you until Friday with nothing to pay. Shall I?" |
| "We use someone else now" | Go to objection 7. |
Objections (3 of 15)
4. "It's too expensive." "I understand. Most customers on your street book outside only, and that keeps it at $120. If you book with a neighbour on the same day, you both get $15 off. Would that help?"
7. "We found someone cheaper." "That's fair, thanks for telling me. If anything changes, we're still doing your street on April 14. Can I send you a text with our number, just in case?"
11. "Call me in the summer." "Sure. Shall I put you down for a call in the first week of June? The summer rounds book up fast."
Voicemail
"Hi Mark, it's Anna from Clearview Window Care. We're cleaning on your street the week of April 14, and past customers get first pick of the days. Call or text us back on this number. Thanks!"
Files: Word and PDF. The prices, discount and dates come from the client's brief: we write the script and never call anyone.
Client: Clearview Window Care, a window cleaning firm with 4 crews in one city. Task: a script for calling customers who booked last year but not this year, to offer the spring clean. Standard package: 3 scenarios, 15 objections, a voicemail and a follow-up text. Excerpt below.
The client and all details are made up.
About this service
The days right after an event are when people remember the details and are most willing to talk. This script helps your staff or volunteers use that window: a warm thank-you, a few quick ratings on the programme, venue, organisation and value, open questions about what to keep and what to change, and an invitation to the next event or to stay in touch, only if you have one. It covers attendees, speakers or partners, and people who registered but did not come, where the aim is to learn why without making anyone feel guilty. Refusals and complaints about something that went wrong get polite replies. You get a Word and PDF script. We write it only: we never call attendees or collect answers. Rules on calling people who registered differ by country, so check the script against yours.
What is included
- What you getA Word and PDF script: each call in your package with a thank-you opening, rating and open questions, branches for happy and unhappy attendees, a close with your invitation or next step and replies to the refusals in your package. From Standard, a voicemail message and a thank-you email or text with your link; in Premium, a one-page cheat sheet and a short training guide for callers, with practice in pairs.
- A thank-you firstWhy you are calling and how short it will be
- Quick ratingsProgramme, speakers, venue, organisation and value
- Ideas for next timeWhat to keep, change or add
- Those who did not comeLearning why, kindly and briefly
- An honest invitationYour next event or update list, never pushed
How it works
- 1BriefYou describe the event, the audiences and what you want to learn
- 2ScriptWe write the questions, branches and replies
- 3DeliveryYou get the script in Word and PDF on the order page
- 4Your callsYour callers use it and you ask for changes within the package
What we need from you
The event (conference, workshop, festival, webinar, trade fair), its date, format and audiences, what you want to learn, any questions or scales you already use, what you will invite people to next (only real plans), how complaints should be passed on, how long the call may take, and the language and tone. You may attach the programme, a feedback form or notes as Word or PDF files or screenshots, up to 3 files. Please do not send attendees' personal data.
We will ask you:
- What was the event?
- Whom will you call?
- What do you want to learn?
- What will you invite them to next?
Compare packages
| Packages | Basic1 call, 5 refusals$12 | Standard3 calls, 15 refusals$24 | Premium5 calls, 30 refusals, training$44 |
|---|---|---|---|
| Deadline | 1 day | 2 days | 3 days |
| Revisions | 1 | 2 | 3 |
| Scenarios | 1 | 3 | 5 |
| Branches per scenario | up to 3 | up to 5 | up to 8 |
| Objections with answers | 5 | 15 | 30 |
| Voicemail and follow-up message | No | Yes | Yes |
| Cheat sheet and training guide | No | No | Yes |
| Survey | Event feedback | Event feedback | Event feedback |
| Order Basic | Order Standard | Order Premium |
Payment protection
You pay when you order, but the money is released only for accepted work.
- Fixed priceThe package price does not change after you pay.
- The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
- Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
- Free revisionsAsk for changes within your brief as many times as the package allows.
- Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
- Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
Questions and answers
Will you call our attendees?
No. We write the script; your staff or volunteers make the calls and note the answers.
Can it work for an online event?
Yes. Tell us the format, and the questions will cover things like sound, the platform and the length of sessions.
Can the call include an invitation to our next event?
Yes, after the feedback questions and only with the real date and terms you send. We never invent dates, prices or speakers.
Will you summarise the feedback?
No, this order is the script only. The Premium training guide shows callers how to note answers the same way so they are easy to compare.
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