Employee survey scriptPhone Surveys

Employee phone survey script: an honest word on confidentiality, neutral questions and care with concerns

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Employee phone survey script: an honest word on confidentiality, neutral questions and care with concerns

Example result

Example for the Standard package

Call script: inviting past customers of a window cleaning firm back for spring

Scenario 1: a past customer answers

Opening. "Hi, is this Mark? It's Anna from Clearview Window Care. We cleaned your windows last April. Have you got a minute?"

  • Yes → go to The reason for the call.
  • "Not now" → "Of course. When is better, today after five or tomorrow morning?" Note the time and end the call politely.
  • "Who?" → "Clearview, the window cleaners. We did your house on Elm Road last spring." Then The reason for the call.

The reason for the call. "We're planning the spring rounds on your street for the week of April 14. Past customers get first pick of the days. Would you like us to book you in?"

AnswerWhat to say next
"Yes""Great. Is it the same as last time, outside only, or inside too?" → Booking
"How much is it?""Last time it was the outside of a two-storey house. That's $120 this season." → Booking
"We're not sure yet""No problem. I can hold a day for you until Friday with nothing to pay. Shall I?"
"We use someone else now"Go to objection 7.

Objections (3 of 15)

4. "It's too expensive." "I understand. Most customers on your street book outside only, and that keeps it at $120. If you book with a neighbour on the same day, you both get $15 off. Would that help?"

7. "We found someone cheaper." "That's fair, thanks for telling me. If anything changes, we're still doing your street on April 14. Can I send you a text with our number, just in case?"

11. "Call me in the summer." "Sure. Shall I put you down for a call in the first week of June? The summer rounds book up fast."

Voicemail

"Hi Mark, it's Anna from Clearview Window Care. We're cleaning on your street the week of April 14, and past customers get first pick of the days. Call or text us back on this number. Thanks!"

Files: Word and PDF. The prices, discount and dates come from the client's brief: we write the script and never call anyone.

Client: Clearview Window Care, a window cleaning firm with 4 crews in one city. Task: a script for calling customers who booked last year but not this year, to offer the spring clean. Standard package: 3 scenarios, 15 objections, a voicemail and a follow-up text. Excerpt below.

The client and all details are made up.

About this service

Staff who work on shifts, on the road or in the field rarely fill in online surveys, but many will talk for five minutes on the phone if they trust the call. This script helps whoever runs your survey earn that trust: a clear introduction on why you are asking, that taking part is voluntary and how answers are kept, as you decide, followed by neutral questions on workload, tools, communication, safety, management and plans to stay. Worries such as 'will my boss hear this?' and 'I don't want to answer' get honest replies. When someone raises harassment, a safety issue or another serious concern, the script points them to the route you specify. You get a Word and PDF script. We write it only: we never call your staff or collect answers. Employment and privacy rules differ by country, so check the script against yours.

What is included

  • What you getA Word and PDF script: each survey in your package with an introduction on purpose, voluntary participation and confidentiality as you set it, the questions in order, branches for open and hesitant answers, a route for serious concerns, a close and replies to the refusals in your package. From Standard, a voicemail message and a thank-you message; in Premium, a one-page cheat sheet and a short training guide with practice in pairs.
  • Trust from the first lineWhy you ask, that it's voluntary and how answers are kept
  • Neutral questionsWorkload, tools, communication, safety and plans to stay
  • Hesitant answersHow to ask again gently, or move on
  • Serious concernsHarassment or safety issues go to the route you set
  • LeaversA short, respectful exit call

How it works

  1. 1
    BriefYou describe the staff groups, topics and confidentiality rules
  2. 2
    ScriptWe write the introduction, questions, branches and replies
  3. 3
    DeliveryYou get the script in Word and PDF on the order page
  4. 4
    Your surveyYour HR people or a partner make the calls; you ask for changes within the package

What we need from you

Your organisation and which staff groups you will call, who will make the calls (HR, an outside partner), what you want to learn, any questions or scales you already use, your real rules on anonymity or confidentiality and how answers are stored, where serious concerns such as harassment or safety issues must go, how long the call may take, and the language and tone. You may attach a past survey or notes as Word or PDF files or screenshots, up to 3 files. Please do not send staff lists or personal data.

We will ask you:

  • Which staff will you call?
  • What do you want to learn?
  • What do you guarantee on confidentiality?
  • Where do serious concerns go?

Compare packages

Basic1 survey, 5 refusals$12Standard3 surveys, 15 refusals$25Premium5 surveys, 30 refusals, training$45
Deadline1 day2 days3 days
Revisions123
Scenarios135
Branches per scenarioup to 3up to 5up to 8
Objections with answers51530
Voicemail and follow-up messageNoYesYes
Cheat sheet and training guideNoNoYes
SurveyEmployee surveyEmployee surveyEmployee survey
OrderOrderOrder

Payment protection

You pay when you order, but the money is released only for accepted work.

  • Fixed priceThe package price does not change after you pay.
  • The money is reservedWhen you pay, the amount is only reserved. It is released to the service once you accept the work.
  • Checked before deliveryEvery result goes through a quality check before it reaches you, and you see it on the order page before accepting it.
  • Free revisionsAsk for changes within your brief as many times as the package allows.
  • Acceptance after 3 daysIf within 3 days of delivery you neither accept the work nor ask for changes, it is accepted automatically. If you write in the order chat after delivery, the order waits; once we answer, we may start the 3 days again and will say so in the chat.
  • Redo or a full refundIf the result does not match your brief and the revisions did not fix it, or the work takes more than twice its deadline, write in the order chat: we will redo the work or refund the payment in full.
How it works →

Questions and answers

Will you call our employees?

No. We write the script; your HR people or a partner you choose make the calls.

Can you promise employees anonymity in the script?

The script says only what you actually guarantee. If calls are made by people who know the staff, we suggest wording that is honest about it.

What if someone reports harassment or danger?

The script stops the survey questions, thanks the person and gives the route you specify, such as a named contact or a hotline. It gives no legal advice.

Can it be used for exit interviews?

Yes. A call with people who are leaving can be one of the scenarios, with questions on reasons and what could have been better.

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